Manager General

William D. Hamric, CCM

*** ***** ****** . ******, ** 30121 . ********@***.*** . 478-***-****

Cell 615-***-****

OBJECTIVE

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To provide the membership of a prestigious private Club a long-term

commitment of quality general and operations management commensurate with

my talents, experience and qualifications and to be viewed as a leader in

the community and as a mentor to subordinates.

EXPERIENCE

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Dublin Country Club

General Manager / COO

Dublin, GA

July 2009 - Present

General Manager/ Chief Operating Officer of the premier private Country

Club in the area. Amenities include 18 holes of golf, practice range and

full service pro shop, swimming pool, tennis courts and recently

renovated Clubhouse and kitchen facility.

Initial duties include the successful re-opening of the newly renovated

golf course, development and implementing needed controls and standards,

employee / staff development and training, membership growth and

retention. Club staff development will include the hiring of a new

Controller and a Golf Professional.

Royal Palm Yacht Club

General Manager / Chief Operating Officer

Fort Myers, FL

May 2006 - May 2009

Chief Operating Officer of the premier Yacht Club in the area, offering

only the finest dining experiences and offering panoramic views of the

Caloosahatchee River and breathtaking sunsets. From casual lunches and

dinners to elegant, black tie affairs, there are dining experiences for

every taste.

Amenities include two formal dining areas seating 70 and 180

respectfully, banquet facilities on the upper level for seated functions

of up to 300 and cocktail receptions up to 600. Facilities on the Main

Level include banquet facilities for up to 250 and the Harbour Lounge

seating 60, and a new Commodore's Room seating 30, offering dockside Food

& Beverage service as well as al Fresco dining.

Other facilities include a state of the art Health Club and fitness

center, 36 yacht slips with full service provided by a seasoned harbor

Master and staff.

Food & Beverage revenue is $1.3M with food cost currently being 34% and

bar cost 19%.

Current projects include harbour expansion and Phase Two Clubhouse

renovation.

Centre Hills Country Club

General Manager/Chief Operating Officer

State College, PA

September 2002 - May 2006

General Manager/Chief Operations Officer for a full service, member owned

country club located about a mile from the Penn State campus.

Initial duties following the construction of the beautiful new clubhouse

included:

Team building

Designing and implementing necessary cost controls

Improving member services

Increasing membership

Board and Committee Orientation

Introducing members and staff to CMAA's COO/GM concept

Responsible for managing the entire facility which includes a

championship 27 hole golf course designed by Robert Trent Jones, two

separate pro shops, driving range, tennis courts, 35,000 sq ft. clubhouse

which houses gentlemen and ladies locker rooms, Formal and Informal

Dining Rooms, Family Dining Room, an English style Pub, Mixed Grille/19th

Hole, two outdoor patios, banquet facilities, and an Olympic sized

swimming pool with pool house

Accomplishments include:

* Effectively reduced bar cost of sales from 44% to a budgeted 32%.

* Lowered food costs from near 50% to a budgeted and consistent 36%.

* Upgraded all ala carte and catering menus, offering a higher degree of

member satisfaction.

* Created and added a new staff position responsible for membership

sales. The new membership director has successfully increased new

memberships by more than 30% within the first year.

* Created and published a Service Training Manual for all F&B service

employees. Employees are trained and tested on the material on an ongoing

basis, resulting in excellent service for our members and guests.

* Initiated a Comments Card that is presented with each F&B check,

allowing members to comment on their dining experience and gives

management and staff a clear picture as to how we are doing.

Cleveland Country Club

General Manager

Cleveland, TN

July 1994 - September 2002

General Manager/COO for $5.2M operation. Responsible for administration,

budgeting, forecasting, menu development, catering, F&B operations,

Sports & Fitness programs, facilities maintenance, fiscal management and

operational bottom line.

Lead Club through a $4.5M total clubhouse renovation, staying operational

throughout project. Staffed and opened new facility, set up point of sale

equipment and computers, procured new furnishings and kitchen equipment

for two full kitchens, designing kitchen layout in tandem with executive

chef, all within budget. Developed employee recognition programs, web

site, monthly news publication, training manuals, handbooks and mission

statements.

Huntsville Country Club

General Manager

Huntsville, AL

May 1988 - July 1994

General Manager in charge of entire facility, managing a staff of 60,

including 6 department heads and 4 supervisors, accounting staff,

janitorial staff and security.

Ran a first class fine dining establishment as well as 2 casual dining

outlets, poolside dining and a profitable catering department. Prepared

operating and capital budgets, reported directly to president of the

company.

Consistently achieved performance bonuses and step increases in salary.

Guided club through a $1.3M golf course renovation project, exceeding

budgeted F&B sales during down time.

Initiated and implemented an aggressive membership drive, resulting in 73

new members, providing an additional $400,000 in initiation fee revenue

and increased annual dues revenue of over $120,000.

Gadsden Country Club

Clubhouse Manager

Gadsden, AL

January 1978 - May 1988

Clubhouse Manager in charge of successful operations of the Clubhouse,

F&B operations, facilities maintenance, housekeeping, club grounds,

swimming and tennis facilities and security.

Planned and executed all private functions and outside catered events,

procured entertainment, negotiated contracts and purchasing agreements,

ordered and stocked Food & Beverage products, including sundries items,

liquor, wine and beer. Hired and trained all kitchen, bar, service and

housekeeping and maintenance personnel, scheduled labor to expedite

superior service while maintaining budgeted expenses. Responsible for

weekly and monthly F&B inventories and purchasing of all small wares,

China, silver and glassware. Served as F&B director, supervising 3

kitchens and staff of 53.

The Mountaintop Club / Club Corporation of America

Maitre'd / Night Manager

Rainbow City, AL

June 1975 - January 1978

Began working at this City Club in the fine dining area as a server and

bartender while attending the University.

During my 4 year tenure, I was systematically promoted to Bar Manager,

Dining Room Captain and finally Maitre' d and Night Manager.

I received the Employee of the month and Employee of the year awards on

numerous occasions as well as several Strawberries Awards and promotions.

The training and satisfaction gleaned from Club Corporation of America

was ultimately the deciding factor that I pursue Private Clubs as a

career.

EDUCATION

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Jacksonville State University

BS

Jacksonville, AL

June 1979

Majored in Music education.

Auditioned for and was awarded Senior Honors Recital

Performed in numerous ensembles and performing groups.

Dedicated instructor and educator.

Changed career paths as a result of love for private clubs.

SKILLS

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* Strong administrator

* Excellent people skills

* Fiscally responsible

* Excellent F&B knowledge and experience

* Strong work ethics

* Computer literate

* Experience in various POS systems and applications

* Honest with impeccable character

* Seasoned professional with more than 26 years private club experience

* Experienced in expansion and renovation projects

* Certified trainer for State of Tennessee and Florida

* Certified Club Manager (CCM) through CMAA 1993

* Awarded CCM Recertification in 1999 and 2005 through CMAA

* Proven and consistent track record of meeting or exceeding sales

expectations and cost controls.

COMMUNITY INVOLVEMENT/ORGANIZATIONS

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. United Way of Lee County, Florida, Toys for Tots Volunteer, Lee

Memorial Children's Hospital Giving Tree Contributor, Active Member

Greater Fort Myers Chamber of Commerce, CMAA Wine Society, National

Association of Wedding Professionals, Past President Volunteer Chapter -

Club Managers Association of America (CMAA)

CAREER ACHIEVEMENTS

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. Recent achievements include having met or exceeded budget for three

years running. I have provided our membership with consistent and

improved food quality and service since day one. I have increased food

and beverage sales volume each year despite the fact that the membership

has declined slightly each year due to the slowed economy. I am very

proud to have assembled and maintained a top notch and professional staff

with minimal turnover. We boast a 99% approval rating on all member

generated comment cards. All of my department heads were recently awarded

performance bonuses based on year-end financial performance. Our budgeted

projection due to the anticipated slowed economy was a net loss of

$54,000. I managed to provide the Club instead a net profit of $108,000.

My personal bonus was approximately 25% of the adjusted net surplus.

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