Customer Service Computer Science

Andrea M. Whitehead

***** *. ****** **.

Chicago, IL 60643

708-***-**** **********@*******.***

OBJECTIVE

To be an asset to a company that can utilize my skills and experience.

SKILLS & QUALIFICATIONS

. Computer proficiency including Microsoft Word, Excel, Access, and

Outlook

. Keyboarding aptitude, typing 45 wpm

. Solid customer service skills and experience

. Excellent initiative

. Flexible, adaptable personality

WORK EXPERIENCE

2/2001-9/2009

Axon Technologies

Receptionist

. Provided front desk support including answering phones, transferring

calls, and greeting and checking in and out clients using Easy Lobby

software.

. Answered phones in a call center environment via an Automated Call

Distribution line. The call volume averaged around 3,000 calls a week

in which my average call volume was around 500 a week. The nature of

calls included providing customers with telephone contact information

to state and local government agencies such as the Florida Department

of Children & Families Services, the Agency for Workforce Innovation,

city mayor, or county commissioner, etc.

. Assisted with placement of international phone calls which included

transferring calls from state employees and executive offices of the

governor to customers or clients that are overseas using TMetrics

hardware and software. The average call volume for international calls

was 2,500 calls a year.

. Set up client database that managed international phone call

information resulting in a higher level of customer service and

increased efficiency

EDUCATION

7/1987-6/1990

Devry Institute of Technology, Chicago, IL

Bachelor's Degree, Computer Science

References Available Upon Request

Contact this candidate