Craig Zuber

abmo54@r.postjobfree.com

Residence 515-***-****

**** ** ***** *****

Cell 515-***-****

Clive IA 50325

Summary of Qualifications

Highly motivated, creative and versatile transportation professional with

over 20 years experience in all aspects of operations and sales management,

with a track record of producing exceptional results. A talent for

analyzing data, developing and simplifying procedures and finding

innovative solutions, with a proven ability to motivate and work

effectively with people at all levels of an organization.

Skills and Accomplishments

o Proven record of profitability and cost efficiency in operations and

administration. Received over a dozen awards for top performance in

operations and sales, and twice a Midwest division selection for the

President's Club.

o Developed and implemented a process improvement plan, which within one

month of its initiation increased, delivered service from 88 % on time

to a sustained 96% on time while improving resource utilization and

lowering costs.

o Developed a successful claims prevention strategy focused on both

customer and carrier processes that resulted in significantly reduced

cargo claims, increased account retention and profit improvement.

o Initiated process improvement through route redesign resulting in

significant productivity gains, customer satisfaction and increased

market share while lowering cost and improving profitability.

o Developed and implemented process improvements that resulted in a

sustained increase in dock production of over 200%.

o Achieved the top operations, financial and administrative audit score

for the Kansas City Region 12 consecutive years, 1997-2008.

o Developed a cost reduction plan, including vendor contract

renegotiation and implementation of a 24 hour planning matrix which

lowered both fixed and variable costs in all categories, increased

productivity and improved on time delivered service without reducing

staffing levels.

o Planned and implemented the hiring process for management and front

line positions for nationwide customer call centers in Des Moines IA.

And Sioux Falls SD.

o Excellent analytic, process management and problem solving skills.

o Extensive experience managing organized labor including negotiations

and grievance adjudication.

o Extensive experience delivering formal presentations including

training to both large and small groups including clients, vendors,

company leadership and peer groups.

Professional Experience

Operations Manager

Yellow-Roadway, Des Moines IA. January

2009-February 2010

> Responsible for all aspects of daily operations for multiple

facilities comprising the Des Moines business unit including inbound

and outbound planning, route design, staffing and line haul

operations.

> Performed independent decision-making and applied planning matrix to

minimize labor costs, maintain production and exceed goals for service

attainment and profitability.

> Analyzed daily performance data as well as monthly performance and

financial data to identify both positive and negative variances and

implement necessary action plans.

> Worked closely with Account Managers and clients to ensure excellent

service and immediate resolution of client issues.

> Directly managed 57 employees including operations and administrative

staff, drivers and dock personnel.

> Managed U.S. Department of Transportation, OSHA, ADA and FMLA

reporting, compliance and training.

> Managed and directed the activities of supervisory and sales staff to

assure the units overall contribution to division and corporate goals.

> Tracked and analyzed key productivity and cost metrics to assure

continuous improvement and sustained profitability. Implemented and

monitored the use of best practices.

Service Center Manager

Yellow Transportation, Des Moines IA.

1997-2009

> Responsible for all aspect of facility management including staffing,

hiring, training and decision making to ensure goal attainment,

revenue growth, customer satisfaction and sustained profitability for

the facilities comprised my operating unit.

> Managed and directed the activities of supervisory and sales staff to

assure the units overall contribution to division and corporate goals.

> Measured and managed key productivity and cost metrics to assure

continuous improvement. Implemented and monitored the use of best

practices.

> Forecasted using historical as well as current data in order to

project budget requirements while maintaining required levels of

service and revenue growth.

> Worked closely with Account Managers to anticipate client needs and

exceed their expectations.

> Increased market share and performance making in the Des Moines unit,

the largest and best performing end of operating unit in the Kansas

City region.

Performance Improvement Administrator

Yellow Transportation, Overland Park KS.

1996-1997

> Served on the division staff reporting directly to the division Vice

President.

> Traveled extensively throughout the division, consulting with all

levels of field management to identify process improvement

opportunities related to both customer satisfaction and improvement of

internal processes.

> Actively assisted field managers in developing strategies to reduce

cost and improve profitability at the facility and regional level.

> Utilized process improvement models and statistical process control to

analyze, implement and monitor process change.

Senior Freight Movement Management Coordinator

Yellow Transportation, Overland Park KS.

1995-1996

> Traveled extensively assisting in the research and development of

system wide Best Practices.

> Managed multiple projects simultaneously, working with all levels of

management to review and develop priorities for the implementation of

Best Practices for system impact facilities.

> Supported and coordinated the process improvement and implementation

efforts of freight movement management coordinators in all field

divisions.

> Initiated and implemented a process improvement effort resulting in

improved DOT compliance in the handling of hazardous materials.

> Assisted in the development and implementation of system wide bill

control improvement process, resulting in improved client satisfaction

and annual savings of over $2 million to the company.

Human Resource Manager

Yellow Transportation, Overland Park KS.

1994-1995

> Planned and directed the staffing of both management and frontline

employees for Yellow Transportations first centralized customer call

centers.

> Coordinated and consulted in the staffing and expansion of the

Industrial and process engineering departments to enhance direct

support to field operations.

> Advised and consulted with senior management in the hiring of all

field operations management positions.

Quality and Training Specialist

Yellow Transportation, Overland Park KS.

1993-1994

> Assisted management at all levels in developing strategies to reduce

cost and improve profitability at the facility and regional level.

> Consulted with training and development staff in the identification,

development and measurement of training and non-training interventions

designed to improve employee performance.

> Assisted in the development of, and delivered training on, performance

management, sales strategies and effectiveness and process analysis.

Branch Manager/Sales Representative

Yellow Transportation, Dodge City Ks.

1988-1993

> Managed all day to day operations of two facilities located 100 miles

apart, serving 105 cities and towns in 3 states over a 13,000 square

mile service area.

> Managed the sales effort for these facilities including pricing

strategies, revenue and profit attainment.

> Worked closely with clients to identify problems and develop action

plans to provide effective solutions.

> Identified and secured local controllable revenue averaging

approaching $1 million, achieving revenue growth and profit

contribution goals for 20 consecutive months.

Operations Supervisor /City Dispatcher

Yellow Transportation, Louisville KY.

1984-1988

> Managed both inbound and outbound dock operations to achieve terminal

goals and assure client satisfaction.

> Dispatched a city operation, directing the activities of 36 local

drivers to attain service and productivity goals and exceed client

expectations.

Line Haul Dispatcher/ Dock Supervisor

Yellow Transportation, Indianapolis IN.

1983-1984

> Scheduled and dispatched line haul drivers to support satellite

terminal operations and meet service commitments.

> Managed a section of the break-bulk dock overseeing loading and unload

activities to assure quality freight handling, production and load

factor goal attainment.

Education and Professional Development

B.A., graduate with honors, Graceland University, Lamoni, IA 1983

Certificate, Administrative and Service Institute for Productivity Through

Quality, University of Tennessee

Certificate, Center for Service Leadership, Focus on the Customer, Arizona

State University

Certificate, Criterion Referenced Instruction, Meager and Associates Inc.

Performance Management for Manager, Yellow Transportation

OPEN-LOCK Sales Training, Yellow Transportation

Advanced Negotiation Skills, Yellow Transportation

DuPont Safety Training, Yellow Transportation

Statistical Process Control, Yellow Transportation

Quality Awareness, Yellow Transportation

Very proficient in the Microsoft Office Suite of business software

Professional Associations

Guest Lecturer, Ottawa University School of Business (Kansas City) three

years

Guest Speaker, Association of Operations Management (APICS Chapter), Iowa

State University

Association for Quality and Productivity (AQP)

American Society for Quality Control (ASQC)

Toastmasters International

Transportation Club of Des Moines

Excellent References Available Upon Request

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