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Sales Customer Service

Hamtramck, Michigan, 48212, United States
May 24, 2010

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**** ****** **.

Detroit MI, *****



To obtain a position as sales executive where I can utilize my academic

training, skills and experience through my course work and previous job



Davenport University Bachelors of Business Administration:

(Minor in International Business)

Graduated with high honors May, 2007

GPA: 3.7 out of 4.0

Work Experience:

Enterprise Rent-a-Car, Management Assistant/ Sales executive

Dearborn, MI (02/2008-Present)

. Assisted branch manager in training and developing new employees

. Greeted customers, also answering and receiving over 100 telephone

calls a day, in addition to processing rentals and selling optional


. Responsible for answering customer questions, complaints, resolving

overdue rentals, and setting reservations

. Managed a fleet of over 200 cars, responsible for the finance and cost

. Exceeded sales goals, and quota by 20%, also top seller and performer;

furthermore a track record of having highest sales every month

. Accomplished a marketing schedule to gain and maintain accounts by

marketing as well as performing service and sales calls to increase

business, furthermore to make sure all customer were completely


Max & Ermas Certified Trainer/ Server / Supervisor

Birmingham, MI (1997-2007)

. Trained new employees for the position they were hired for three

consecutive day's

. supervised the day/and evening shifts and properly, ran the front of

the house to insure a pleasant environment for our guest and an

excellent dining experience

. handled customer comments, and complaints in a timely professional


. I served on parties ranging from 4 to 20 guest at a time, met and

exceeded daily sales quota by 10-15% consecutively, handled cash and

credit card transactions totaling from 1,000 to 2,000 daily

Detroit Regional Chamber (INTERN) Program / Logistics

Detroit, MI (2/2006-7/2006)

. Assisted in planning and coordinating events, logistics for external

clients and vendors, such as the Mackinaw island Conference, which

included 1,400 attendees

. Communicating with vendors to create a solid relationship and helping in

projects as assigned

. Worked with other marketing team members as needed to complete event


. Attended chamber events throughout the Detroit region, also Interacted

in brainstorming creative input to provide solutions or new ideas to

execute at events


Strong knowledge of Microsoft Office

Excellent communication skills written, verbal and a professional demeanor

A Strong back ground in Sales and customer service experience for over 10


This includes selling related products and service options to customers

Strong organizational skills, focused with attention to detail

Ability to multi-task, solving problems, identifying trends, and fixing


Enjoy the Ability to work in a fast pace environment.

Willingness to learn new systems and technology

Work well in a diverse team environment

*Multilingual, Fluent in English/Arabic and the many Middle Eastern

dialects and languages*

Reference Furbished Upon Request:

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