Erica L. Townsend

*** **** ** *********, ** ***66 570-***-**** (home) 570-***-****

(cell) abmo4i@r.postjobfree.com

EDUCATION

SPECIAL SKILLS/

RELATED EXPERIENCE

WORK

EXPERIENCE

REFERENCES

The Pennsylvania State University August 2005-

August 2009

[University Park, PA]

Bachelor of Science -Recreation, Park, and Tourism Management:

August 2009

Grade Point Average in Recreation, Park, and Tourism Management: 3.81

Minor: Business Administration

V Established and Maintained positive customer relations between consumers

and tourism related businesses

V Experience working in a Casino environment

V Developed Time Management and Organizational Skills essential to an event

coordinating position

V Proficient in Spanish

V Extensive Computer Skills focused on Microsoft Office and Windows systems

V Experienced Event Planner

V Developed and Maintained fun and exciting events still used at Pocono

Mountain West High School

V Experience working with consumers of all ages, especially children and

families

V Coordinated a Bridal Expo sponsored by NewJerseyWeddings.com

V Participated in College of Health and Human Development Alumni Roundtable

to represent the Recreation, Park, and Tourism Management major

V Coordinated and participated in Recreation, Park, and Tourism Management

Super Weekend events

Locust Lake Village [Pocono Lake, PA] March 2010-

Present

Recreation Director

Organized, Advertised, and Coordinated all Locust Lake Village activities

and events. Directed and hired lifeguard staff. Maintained inventory

database. Networked with local businesses. Created relationships with

local businesses for sponsors, entertainment, and shows for events.

Updated and Maintained Lake Village recreation corner website, Butterflyer

announcements, Locust Lake Villager newspaper, and other advertising

materials. Balanced the recreation budget, purchase orders, event control

forms, and excel spreadsheets for all events. Practiced professional phone

and email etiquette to correspond with residents, coworkers, and vendors.

Mt. Airy Casino Resort [Mt. Pocono, PA] March 2008-

March 2010

Front Desk Agent

Responsible for checking guests in and out of the hotel, providing property

information. Served as an information resource for the Poconos area.

Interacted with a diverse group of guests. Learned the LMS computer system

as well as Player's club system. Further developed my communication and

phone skills. Obtained a Gaming License. Received many positive letters

from guests commending my services at the Front Desk.

Pocono Farms Country Club [Tobyhanna, PA] May 2009-

September 2009

Recreation and Activities Intern.

Planned, supervised, and facilitated a number of special events, banquets,

and recreation activities for the community and country club members.

Assisted with banquets, weddings, and golf membership events.

EA Wedding Planner [Mt. Pocono, PA] June 2007-

August 2007

Intern for wedding planning and bridal expo. Coordinated all vendors for

July 29th Bridal Show. Made contacts in bridal industry and organized

database. Also helped with the advertising and telemarketing for the

event.

Kristi Skae Linda Woerner

Front Desk Manager Recreation Director

Mt. Airy Casino Resort Pocono Farms Country Club

44 Woodland Rd. 7000 Lake Rd.

Mt. Pocono, PA, 18344 Tobyhanna, PA 18466

570-***-**** 570-***-**** ext. 113

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