Customer Service Management

Location:

Salisbury, MD, 21804

Posted:

June 06, 2010

Contact this candidate

Resume:

Marcus E. Bailey II

*** ******* ******

Salisbury, MD, 21804

443-***-****

*********@*****.***

I am extremely excited to read about the job opening of within your

organization. I have an extensive experience of twelve years in the fields

of food safety and management.

My objective is to secure a position with a well established organization

that has a stable working environment that will lead to a lasting

relationship. Ideally I would like to obtain a position that will enable me

to use my strong organizational skills, educational background, and ability

to work well with people. I would like to establish myself in an

organization where my customer service management experience will be a

valuable asset. Along with these skills I have a background in management

to include training, maintaining supply and accounting systems, inventory

controls, financial procedures, office management and, food safety food

inspection and commercial sanitation in conjunction with state and federal

guidelines

I currently hold my Associates Degree in Business Management and am

striving towards obtaining my Bachelor's in Business with a concentration

in administrations for the University of Phoenix Advance Distance Learning

Program. Along with my traditional education I have also received several

certificates for Department of Defense schools including the Academy of

Health Sciences located at Fort Sam Houston, Texas.

I positive that my unique combination of education, work experience and,

working knowledge will be a great asset to you organization. I have

enclosed a copy of my resume that details my education and skills and look

forward to speaking with you in person.

Sincerely,

Marcus E. Bailey II

Marcus E. Bailey

100 Potomac Ave

Salisbury, MD 21804

443-***-**** (Phone)

*********@*****.***

Objective: My objective is to secure a position with a well

established organization that has a stable working

environment that will lead to a lasting

relationship. Ideally I would like to obtain a

position that will enable me to use my strong

organizational skills, educational background, and

ability to work well with people. I would like to

establish myself in an organization where my

customer service management experience will be a

valuable asset. Along with these skills I have a

background in management to include training,

maintaining supply and accounting systems,

inventory controls, financial procedures, office

management and, food safety food inspection and

commercial sanitation in conjunction with state

and federal guidelines

Summary: I have a background in management to include

training, maintaining supply and accounting

systems, inventory controls, financial procedures,

office management and, food safety food inspection

and commercial sanitation in conjunction with

state and federal guidelines.

Work Experience

Period 06/01/2001 - 07/01/2009

Employer GAP Inc

Job Title Brand Logistic/Merchandise Specialist

Work Location Salisbury, MD

Responsibilities Brand Logistic/Merchandise Specialist oversees

the flawless and maintenance of all in-store

marketing and visual displays. The Brand

Logistic/Merchandise Specialist Expert trains

others in the visual presentation and

merchandise handling while delivering

development feedback of others to the

leadership team. Responsibilities: * Works

with leadership team to create compelling

in-store visual and merchandising

presentations. * Anticipates problems and

finds creative solutions to visual

presentation implementation challenges. * Uses

up to date information on all current,

seasonal merchandising and presentations. *

Performing financial and inventory management

procedures including ordering, receiving and

storing supplies * Supervising or performing

inventory management, storage and preservation

* Keeping records on incoming and outgoing

stock * Assisting in personnel operations

including but not limited to; orientation of

new crew members and completion forms

Period 10/01/1997 - 07/01/2001

Employer Wendy's Davco

Job Title Food Service Manager

Work Location Salisbury, MD

Responsibilities Food service managers are responsible for the

daily operations of restaurants. Besides

coordinating activities among various

departments, such as kitchen and dining room,

food service managers ensure that customers

are satisfied with their dining experience.

Managers oversee the inventory and ordering of

food, equipment, and supplies and arrange for

the routine maintenance and upkeep of the

restaurant's equipment and facilities.

Managers generally are responsible for all of

the administrative and human-resource

functions, recruiting new employees and

monitoring employee performance and training.

Responsibilities: * Communicate daily goals

and priorities to associates * Train, coach,

and direct associates; communicate development

feedback of others to the leadership team. *

Provides on the job training to all employees

on company initiatives and standards and

ensures full understanding of company

direction. * Track productivity and ensure the

team is meeting company standers.

Military Profile

Branch/Organization Army Reserves/ 422nd Medical Detachment,

Veterinary Services

Service Period Nov 2003 to Present

Discharge Type Still Active

Responsibilities Soldiers of Veterinary Command inspect more

than 22 million dollars of subsistence daily.

As an important member of the veterinary

servicing team, the Veterinary Food Inspection

Specialist, under the direction of a

Veterinary Corps Officer, inspects food

designed for human consumption, while also

supervising food inspection and combined

veterinary service activities.

Responsibilities: * Assisting in the

inspection of food designed for human

consumption * Conducting subsistence quality

assurance inspections of food handling

establishments * Conducting sanitary

inspections in military and commercial

facilities * Collecting, preparing and

transmitting samples to laboratory for testing

* Reviewing contractual information for

accuracy and compliance

Education

Date Completed 3/7/2010

Degree Associate

Institution Axia College of University of Phoenix-Distance

Learning

Location Phoenix, AZ

Major Associate of Arts In Business

Date Completed Enrolled

Degree Bachelors Degree

Institution University of Phoenix-Distance Learning

Location Phoenix, AZ

Major Bachelors of Science In Business With A

Concentration In Administrations

Certifications

Certification WLC Leadership Course

Institution Fort Lewis

State/ Country Washington

Certification Advance Food Science