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Customer Service Management

Chicago, Illinois, 60613, United States
May 29, 2010

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**** **** ***** ********* **

Chicago, IL 60613

(989) ***-****


Pepsi, Chicago IL

Customer Account Specialist, 12/09-present

. Processing of orders for Wal-Mart and Sam's Club using

SAP and Retail Link

. Management of all orders from generation through receipt

by the customer

. Used SAP and Excel to analyze and report on delivery and

transportation performance

. Presented and discussed key findings on performance and

opportunities for cost reduction and efficiency

. Monitored and reported baseline Customer Service key

performance indicators

Jabil Circuit, Auburn Hills MI

1 Material Planner, 5/06-2/07

. Extensively used SAP for ordering, expediting, and

management of over 1000 components

. Daily management responsibility with a challenging

international supply and customer base

. Responsible for quoting, sourcing, and disposing of MRB,

excess, obsolete materials

. Responsible for sourcing and procurement of a 2 million

dollar GE MRI account

. First line of contact for all quality issues

Uline, Waukegan, IL

Warehouse Intern, 5/05-8/05

. Assisted managers in Freight, Inventory, UPS, Receiving,

and Purchasing

. Worked on projects involving inventory, restock,

purchasing, and safety

Coca-Cola Enterprises, Bay City, MI

2 Merchandiser, 12/02-3/05

. Stocked shelves, customer relations, and store

management relations

. Responsible for the overall appearance of multiple



Central Michigan University, Mount Pleasant, MI

Master of Science in Sport Administration

Overall GPA: 3.7/4.0

Central Michigan University, Mount Pleasant, MI

Bachelor of Science in Business Administration

Majors: Marketing and Logistics Management

Overall GPA: 3.67/4.0

COMPUTER SAP, Word, Excel, PowerPoint, Windows XP, Access, SPSS, and AS



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