Shauna n. Macon

***** ******** ******* * South Riding, VA 20152 * 571-***-**** (h) * 571-

***-**** (c ) * abmo2u@r.postjobfree.com

OBJECTIVE

To obtain a position within a stable and fast paced work environment that

would allow my successful experience of Executive Support, Customer

Service, and Training support duties be a valuable asset for the company.

Areas of Strength

. Excellent Customer Service and Communication Skills ( Decision

Making and Problem Solving

. Self Directed-High Level of Personal Initiative (

Strong computer skills

SUMMARY OF QUALIFICATIONS

. Leadership qualities, as well as ability to manage and maintain highly

functional client, coworker, and customer relationships in the both

healthcare and consultant industries.

. Proven project management abilities; able to assume multiple

responsibilities and remain productive within time-sensitive and fast-

paced environments.

. Strong skills in MS Office 2008 and Windows Vista, Lotus Notes, MS

Sharepoint, Acrobat Adobe, Crystal Reports, QuickBooks Pro, COGNOS,

Sales Logix, Oracle and PeopleSoft ERP systems.

CAREER PROGRESSION

City of Decatur

Decatur, GA

Accounting Executive Assistant (Part-time Temp. position)

July 2008-November 2008

. Provided Admin support to City Clerk and City Manager's office.

. Created financial spreadsheet for City Clerk using extracted data from

Great Plains and General Ledger.

. Processed payroll and status changes via ADP.

. Provided back-up for Payroll Coordinator during absences and vacation.

. Processed invoices (scanned, copy, and batched), Red light tickets

(for Police Dept.), and parking tickets.

. Provided Customer Service to the City residents for various needs.

Soci t Internationale de T l communications A ronautiques (SITA)

Atlanta, GA

Executive Assistant (Contract position)

October 2007-April 2008

. Provided Executive Administrative support to President of North

America operations and Regional V.P. of Network Communications.

. Manage Executives calendars' using Lotus Notes and Intellisync.

Duties include: scheduling recurring web conferences, conference

calls, accepting/declining meeting invites, and editing.

. Coordinated domestic and international travel. Duties include:

coordinating Visas through Washington Passport, scheduling limousine

transport, and hotel accommodation.

. Proficient use of MS Excel to create pivot table reports, graphs, and

data analysis reports.

. Proficient use of MS Powerpoint to create presentations and

organization charts.

. Proficient use of MS Visio and MS Publisher to create publications,

diagrams, and certificates.

. Coordinate semi-annual employee conferences and trainings. Duties

included event planning: Negotiating room rentals, a/v package,

catering, lodging, and set-up.

. Maintain inventory of computer equipment of remote staff at airport

locations as well as satellite offices.

Quadramed Corporation Reston,

GA

Training Specialist/Executive Assistant

January 2005-June 2007

. Point of contact for all hospital training invents including: Patient

Registration, RX Software, Patient Account, and Medical Coding.

Duties including corresponding with Hospital HR to create a training

package based on their needs. Created training materials for the

classes.

. Point of contact for all remote staff under the Enterprise

department. Duties included: creating mail merges for mass mailing of

letters for client correspondence, processing time sheets for project

work, and processing documents scanned into my computer and converting

them into a PDF file to be saved on the server.

. Managed Administrative staff, and offered training sessions for

organization, time management, project management, MS Office Products,

and offered assistance in overall improvement of productivity.

SHAUNA N. MACON Resume ? Page

2

. Daily use of MS Publisher to create certificates for department staff

and course attendees.

. Responsible for tracking and keeping updated organization charts using

Visio.

. Processed all time and expense tracking using Peoplesoft.

. Negotiated all contracts for leasing equipment, training agreements

with hosted facilities (ie: hotels and conference centers), and

marketing vendors.

. Provided catered lunch for team lead meetings and Board meetings

hosted by V.P. of Enterprise Services

. Created all training materials and designed course outline in

conjunction with instructors and engineers. Materials included:

visual aids, presentations, group session guides, and note inserts.

. Created course certificates through MS Publisher for department staff

and course attendees.

. Coordinated and conducted Webinars for internal training for MS Office

products for the entire Corporation.

. Provided back-up support to the CEO, CMO, and other V.P.'s as needed

to cover vacation.

. Provided meeting minutes for Executive team lead meetings using

Olympia dictation.

. Coordinated travel arrangements through the company's Expedia

corporate account.

Global Knowledge Network, Inc

Herndon, VA

Training Center Manager August

2000-February 2003

. Managed and coordinated the effective and successful delivery of all

courses held in the Herndon, VA training center.

. Created and designed training and development programs for both

internal and external clients not limited to onsite training.

. Ordered and maintained a sufficient inventory equipment and courseware

on a continuous basis.

. Provided Administrative support to VP of Sales and Marketing and US

Training Center Manager.

. Set-up all classroom equipment and computers a week prior to class

start.

. Managed a team of employees, and provided ongoing training of new

policies and procedures.

. Provided in house training for company departments via Webex. Created

MS Office training syllabus for other training centers.

. Responsible for center budget and cost center report ensuring accurate

data.

. Created purchase orders and Capital Expenditures through COGNOS.

. Created financial spreadsheets using MS Excel to report statistical

uses of classroom percentage during the month.

. Created proposals for Government agencies and National corporations

whom wanted to use our Technology center for employee training

purposes. Organized logistics for shipping and receiving freight

which included Cisco, Nortel, Juniper, and Sun Microsystems equipment

for training purposes.

. Created templates and forms on company's shared network for other U.S.

offices to use for creating documents.

. Created presentations using MS PowerPoint demonstrating sales

activity, goals for the new quarter, or other vital information that

would be viewed by CEO, CFO, and Board of Directors.

. Daily utilization of Salesforce for lead tracking and generating sales

reports.

. Coordinated and planned monthly focus group conducted by VP of Sales

and Marketing for local Northern Virginia I/T Companies and their

employees.

. Coordinated and planned special events such as: Open House, boot camp

registration, and tours.

. Managed all financial affairs (A/P, A/R, and Collections) of the

office.

. Processed all proposals for possible room rentals for onsite training,

facility usage, and/or equipment rental.

Global Knowledge Cary,

NC

I/T Training Advisor January

00-August 00

. Developed customized training programs for Government agencies and

Fortune 500 companies.

. Responsible for generating new business as well as retaining current

accounts.

. Developed vendor specific certification paths for Government

contractors and their IT staff.

. Monitored website for leads and course inquiries for possible business

prospects.

EDUCATION

Needham B. Broughton High: Raleigh, NC Diploma-June

1995

North Carolina State University: Raleigh, NC August

1995- May 1997

MOS: Microsoft Office Specialist Certificate-

September 2002 (Global Knowledge)

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