Customer Service Construction

BARRY J. TILLMANN

** ****** ****** *****

Doylestown, PA 18901

Home: 215-***-****

Cell#: 267-***-****

E-Mail: abmo2g@r.postjobfree.com

TILLMANN CONSTRUCTION CONSULTING SERVICES

CLIENT: Rogers-Cipollono Electrical, Inc. 2008-2009

. Rogers-Cipollono Electrical, Inc. is a major electrical contractor

who I provided construction management, customer services and

administrative functions to successfully complete Defense

Department and US Military projects at Lakehurst Naval Base, NJ.

Customer service responsibilities included handling all

contractor/client relations and inbound phone calls.

. Our primary project was the EMALS Project (Electromagnetic Aircraft

Launch System). EMALS is a US Navy program to construct the U.S.

Navy's first full-scale Electromagnetic Catapult System. This

project is now in the testing phase. I also provided my same

quality services on several other projects being done on other test

sites on this Naval Base, including AAG (Advanced Arresting Gear),

ALRE (Aircraft Launch & Recovery Equipment) and JBD (Jet Blast

Deflector).

CLIENT: MICHAEL ZEMSKY ARCHITECTS (MZA), LLC

2004-2008

. I successfully provided Construction Management and Customer

Services for Hudson County Correctional Facility; Bayonne Board of

Education - 3 New Construction Projects & Remodel of 11 Existing

Schools; new Perth Amboy Municipal Complex; and the new Fire

Department/EMS Building; exterior restoration of the Union County

Courthouse complex.

. Initiate and maintain liaison with clients and A/E contacts to

facilitate project execution.

. I was assigned and completed compliance and progress inspections on

all projects on a daily basis, with detailed computerized reporting

systems and accompanying digital photography of construction.

Ensured compliance with all building codes was maintained, and

contractor compliance with owner approved specifications and plans

were also maintained. I also prepared comprehensive punch lists as

well as substantial completion & final acceptance inspection lists

with accompanying computerized reports and digital photography on

all projects.

. Payment requisition auditing for approval, proper submission of all

appropriate documentation required by owner, and inspection of work

to ensure proper completion prior to payment. Also reviewed and

approved Schedule of Values and verified costs of items listed.

DIRECTOR, CUSTOMER SERVICES- DAVID CUTLER GROUP, PA

. Director of Customer Services encompassing all warranty and

contractor service work for all townhouse, condominium and single

family homes for one of Pennsylvania's largest executive home

builders

. Supervised office staff and large contingent of servicemen who were

assigned daily service work in new homes, in addition to any daily

emergencies and daily problematic issues that may have arose with

all existing homeowners

. Completed walk-thru inspections of homes with clients prior to

final settlement and performed post settlement inspections of homes

to determine justified warranty items and proper corrective

actions. Estimated cost of repairs for President of Construction

when required.

DIRECTOR, CUSTOMER SERVICES-KAPLAN COMPANIES, NJ

. Director of Customer Services encompassing all warranty and

contractor service work for all townhouse, condominium and single-

family homes for one of Central New Jersey's largest executive

homebuilders.

. Supervised office staff and large contingent of servicemen who were

assigned daily service work in new homes, in addition to any daily

emergencies and daily problematic issues that may have arose with

all existing homeowners

. Responsible for scheduling contractor services with clients, and

performing 30-Day service list inspections of homes and 1-year

service list inspections of homes to determine justified warranty

items and proper corrective actions. Estimated costs of repairs for

President of Construction/Owner when required.

CUSTOMER SERVICE MGR. /SCHEDULING COORDINATOR- COUNTRYSIDE DEVELOPERS, PA

. I was the Project Executive responsible for all customer services

after contracts were signed, through to completion of the home and

including punch lists. This included the inspection of all warranty

issues in all new homes and determining coverage of items and

determining proper corrective actions on items required for repair.

Provided estimates for repairs to Owner when required.

. I managed all contractor operations and scheduling for residential

construction. This included the scheduling for all contractors work

from site clearing and layout through to final settlement and punch

lists.

. Provided executive oversight of office staff, construction

personnel, servicemen, construction budgets and construction

deadlines.

. Performed daily site inspections of each home under construction to

facilitate project scheduling with subcontractors and to determine

any construction not properly completed per approved plans and

specifications.

. Liaison with government agencies such as Department of

Environmental Regulation and Department of Health, and obtaining

required sewer and water permits.

. Provided pricing for extras, kitchen and bath layout approval,

landscape plans, etc., and communication with client on final plan

design and approval.

. Complete understanding of construction financing and ground

acquisition including draw schedules. I represented company at Bank

to arrange construction draws and inspections on the homes we had

under construction

ASSOCIATE BROKER-PARKE WETHERILL ASSOCIATES, PA

. Associate Broker specializing in residential real estate sales and new

construction, and property management.

. Managed numerous rental properties for various property owners

including apartments, condos, townhouses, single-family homes and

commercial properties. Management services included rental of units,

regular property inspection of all rental properties, scheduling of

both routine and repair maintenance, and financial.

. Resident manager at Kings Court Apartments, an 86-unit apartment

complex, including showing and rental of units, scheduling of all

maintenance including exterior grounds, inspection of apartments on

regular basis, financial matters, etc..

. Completed several hundred appraisals for local banks on new & existing

homes, as well as surveying new buildings lots prior to bank funding,

and commercial properties. Also completed numerous appraisals for

private homeowners.

. Assisted in the training of new agents in both sales and contracts,

managed sales agents.

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Microsoft Outlook, Microsoft Publisher,

Microsoft Picture Manager, X-Drive remote electronic data transmission,

Dragon Voice Recognition Software

EDUCATION

. Temple University- Business.

. Delaware Valley College- Business.

. The Dale Carnegie effective speaking and human relations course.

. Bucks County Community College-Essential Construction Mathematics.

. Bucks County Community College-Construction Blueprint Reading.

. Bucks County Community College-Introduction to Construction

Estimating.

. Continuing education courses and business/customer service seminars.

Contact this candidate