Manager Sales
Resume:
GERALD T. JACKSON
Wappingers Falls, NY 12590
Cell: 845-***-**** Home: 845-***-****
E-mail: **********@***.***
Credit and Collections Professional with extensive experience with national
and international customers. Proven track record of managing risk without
jeopardizing sales. Outstanding communicator with staff, peers, upper
management and customers. Uses innovative approach to problem resolution.
Solid business perspective with the corporate goal in mind.
PROFESSIONAL EXPERIENCE
COMMAND SECURITY CORP., Lagrangeville, NY
Sept. 2002-Apr 2009
A $130,000,000 Security Company with three divisions and 2,500 active
customer accounts. Provides security services for commercial and aviation
customers nation-wide.
Credit and Collections Manager
Managed all areas of credit risk and collection of all revenues and
the billing department.
1. Reduced DSO (days sales outstanding) from 88.70 to 57.34 by
aggressively following up with customers on past due invoices and
unauthorized deductions which is well below industry average.
2. Implemented improvements in processes which resulted in increased
productivity of the department.
3. Reports to upper management on the credit worthiness of current and
potential customers.
4. Reports to upper management on the status of past due accounts. Will
refer delinquent customers to a collection agency and monitor the
status of these accounts.
5. Handles all bankruptcy claims including the filing of the claim as
well as the selling of the claim.
6. Interacts with the Accounting department to assure accuracy and
timeliness of required banking documents as well as reconciliation of
A/R accounts to the general ledger.
7. Interacts with Payroll Manager to coordinate payroll and invoice
corrections.
8. Oversees cash deposits and data entry for posting to the correct
corporate accounts.
PUIG USA, Hawthorne, NY
Feb. 1980-Dec. 2001
A $40,000,000 Fragrance Company with eight corporate entities and 2,300
active customer accounts. Distributes to the finer department and
specialty stores.
Credit and Collections Manager (1995-2001)
Manage all areas of credit risk and collection of all revenues.
9. Reduced bad debt ratio from .5% to .1% which is well below industry
average by reviewing and monitoring the credit worthiness of all
existing and potential customers.
10. Represented the Accounts Receivable "best practices" at two
international meetings of the global parent company in Barcelona and
Paris resulting in the creation of global standards for the accounts
receivable function.
11. Followed up with customers on past due invoices and unauthorized
deductions resulting in the reduction of the DSO (days sales
outstanding) from 60 to 45 days.
12. Oversaw the processing of $3,000,000 of customer returns and approved
the issuing of credit memos to the correct accounts.
13. Reduced customer returns by $500,000 by creating and enforcing a new
company policy for customer return of merchandise.
14. Redesigned and implemented new receivable system with the IT
department which significantly reduced processing time and increased
accuracy and productivity.
15. Interacted with Accounts Payable Manager to coordinate advertising
and commission claims and authorized the advertising credit memos.
16. Oversaw cash deposits and data entry for posting to the correct
corporate accounts.
Sales and Credit Services Manager (1990-1995)
Coordinated and serviced the needs of the sales force. Managed all areas
of credit risk and collection of all revenues. Performed all
responsibilities as above.
17. Redesigned and implemented new order entry program with IT
department, which significantly reduced processing time and created
a more accurate and flexible order entry system.
18. Compiled and reported daily sales numbers to President and VP of
Sales.
19. Maintained correct account responsibilities for the regional Sale
Directors.
20. Maintained the customer master data file for accounts receivable and
sales analysis as well as all shipping and traffic information.
21. Interacted with inventory control and warehouse managers to ensure
correct stock levels.
22. Screened all incoming orders and delegated to billers for entry into
system.
23. Trained and cross-trained for current and special projects.
Credit and Collections Manager (1986-1990)
Production Planning Manager (1984-1986)
Planned, scheduled, executed, monitored and followed up on the production
of regular and promotional products.
Credit and Collections Manager (1980-1984)
EDUCATION
BS, Secondary Education, (3.08 cum) Villanova University, Villanova, PA
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