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Customer Service Administrative Assistant

Location:
Fredericksburg, VA, 22405
Posted:
June 09, 2010

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Resume:

**** ****** **

Fredericksburg, VA *****

abmnzw@r.postjobfree.com

703-***-****

Country of Citizenship: United States of America

Clearance: Yes, Secret

Summary of Qualifications:

. A leader with solid administrative experience, organizational skills, and

strong team-building skills.

. Implements records management policies intended to standardize filing,

protecting, and retrieving documents.

. Received training in administrative procedures, records management, and

systems management.

. Proficient in Microsoft Office Applications

. Motivated; Hard Working; Dependable; and Relentless in the pursuit of

mission accomplishment.

. Proficient Typist

Experience:

ARServices Limited

09/2007 - Present

Lead Program Assistant/Executive Assistant (09/2007 - Present)

Defense Threat Reduction Agency (DTRA) Cooperative Threat Reduction (CTR)

Program

Fort Belvoir, VA

Hours per week 40+,

. Supervise the Strategic Offensive Arms Elimination (SOAE) team and the

Nuclear Weapons Safety and Security (NWS&S) team, which includes six on-

site teams and 4 offsite personnel located in Russia, in all acquisition

integration, training, travel and administrative duties.

. Advise the Program Manager in all prioritizing, scheduling and

administrative tasks.

. Maintain records and inform team when annual trainings are due.

. Create, collect, correct and distribute talking points and assist in

coordination of the bi-monthly teleconference with the International

Executive Agent.

. Assess, correct, and submit all country clearances, letters, and exit

cables. Receive all correspondence coming from and going to International

governments using AMHS, APACS, Decision Agent, and any other necessary

means.

. Responsible for the content, form, grammar, and ensuring that the Foreign

Clearance Guide is complied with for all Country Clearance Cables.

. Work with international counterparts to support team requirements for

hotels, transportation, and other accommodations while they are on

travel.

. Maintain and update the travel visas and passports, as well as the

Standard Operating Procedures; Synchronize multi-entry visas for all

other programs that have the opportunity to travel with SOAE. Also,

coordinate and submit the 400-person list of contractors, Foreign Service

Nationals and DTRA members who travel on behalf of the United States

Government to International Countries.

. Perform quality control for all memos and Department of Defense

correspondence.

. Assist in the development and tracking of financial packages through the

chain of command for contractors and direct contracts.

. Supervise three divisions in the preparation, book building, and

logistics for the semi-annual Executive Review/ Implementation Program

Management Review (ER/IPMR). Preparation consists of planning every

detail of the event beginning 4-5 months before the event. Event

preparation also consists of creating, correcting, monitoring the

progress and translation of documents such as agendas and discussion

papers. All documents to be compiled into a book for each team member

attending.

. Responsible for ensuring the accuracy of all information contained in the

Traveler Tracker submitted to the Operations Center for all travelers

with secondary responsibility for submissions for the entire directorate.

AeroTek Staffing/Hamilton Insurance

07/2007 - 09/2007 Benefits Administrator/Temp Staffing

Fairfax, VA

Hours per week 40+

. Performed paper auditing of Benefits for the "Open Enrollment" time frame

. Data entered Benefits Enrollment Form into the Benefits Online Software

. Maintained effective customer service skills while answering phones

within the call center.

. Oversaw the implementation of Court Ordered Benefits for minor children -

received and processed court ordered forms

American Home Mortgage 10/2004 -

05/2007

Processor/ Level III Underwriter

Vienna, VA

Hours per week 40+

. Processed and underwrote all DU approved loans, and brokered loans from

both CTX and NVR Mortgages; Maintained established "good standing"

relationship with brokering companies; Construction/Permanent financing

knowledge as well as proficiency in Government loan Processing.

. Prepared mortgage file for initial submission into underwriting,

underwrote file; effectively interpreting guidelines to ensure proper

documentation of each condition, and then prepared file for submission to

closing department

. Assisted office manager on all duties as assigned including answering

phones at reception desk, ordering supplies, scheduling maintenance on

office equipment, and preparing documents for shipment

Washington Mutual Bank

06/2003 - 10/2004

Loan Processor/ Administrative Assistant

Fairfax, VA

Hours per week 40+

. Administrative Assistant to team managers of thirty-eight employees

completing duties such as ordering supplies, preparing and shipping

files, scheduling maintenance calls, Maintain employee timesheets,

maintained my assigned manager's schedule, answering phones, providing

excellent customer service.

. Liaison processor for the Fairfax Loan Fulfillment Center and the

Fredericksburg retail origination branch office.

Comcast Cable Communications

07/2000 - 07/2003 Network Operations Dispatcher

Dale City, VA

Hours per week 40+

. Provide continuous coordination and communications with the Call Center.

. Maintained excellent customer service, both internal and external.

. Perform data entry into Cable Data, Remedy, and Nextel Online

Communications

. Continuously update and stay proficient in new cable television and

telecommunication products; Assist in researching and compiling data for

numerous reports.

Education:

Northern Virginia Community College

2001-Present Woodbridge, VA

. Currently attending part time to complete my double minor Associates in

Science and Business Administration (60 Credits currently earned)

Additional Relevant Training and Certifications:

DTRA Program Management Course 1 & 2 10/2007 &

11/2007

"Communicating Effectively in a Diverse Working Environment" Seminar

09/2007

DTRA CTR Effective Staff Products Training 09/2007

Anti-Terrorism and Force Protection Training- 09/2007

American Home Mortgage Validation training (underwriting training)

09/2005

Production Operations, Information Security Awareness Course, USA Patriot

Act CIP e-Learning Held by Washington Mutual Trainers

Income and Assets workshop, New Senior Loan Coordinator Workshop, HMDA 2004

for Retail

FHA & VA Loan Financing Training, Held by Mortgage Training Services

10/ 2003



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