Customer Service Manager

Amy Braswell

*** * ****** ******

Chattanooga, TN 37415

Phone: 423-***-****

abmnxr@r.postjobfree.com

Successful results driven business woman with a military background and

years of progressive experience ranging from office business administration

to a managerial role involving gas business operations and managing

cross-departmental functions.

EXPERIENCE

SEI Energy, LLC. - Chattanooga, TN

2007-2010

Manager, Gas Marketing

Managed the execution of all sale and purchase trades based on gas flow

production of gas wells and pricing published in Platt's Gas Daily and FERC

markets. Assumed various other general management responsibilities.

. Contributed to the company bottom line by demonstrating successful

decision making by managing and executing the sell and purchase of

natural gas deals on a daily basis using analytical analysis.

. Created production vs. nomination analysis of natural gas wells which

accounted for line loss and thereby reducing imbalances to below 3%

for major pipelines such as Momentum and Carthage.

. Eliminated the need for excessive data entry and recreating invoices

by integrating CVS files from Crude Oil marketers into our own system.

. Streamlined development of new company website by interviewing

potential website companies, communicated objectives of website

verbally through meetings with developer, gave insight as to

determination of layout and format.

. Simplified business processes by integrating company's data & contact

information into new industry specific data base, assessing and

handling all troubleshooting of transition & set-up problems, and

formulating programs to calculate sales and purchase pricing deals.

. Reduced monthly costs by assuming all bookkeeping and employee

administration responsibilities.

FMLA Claim Representative - Chattanooga, TN

2006-2007

Claims Representative

Managed and handled all aspects of case leave management. Handled

difficult customer situations creating win/ win situations for all parties.

Explained complex insurance policies to customers in practical terms.

. Increased office productivity by approximately 30% and earned an award

by utilizing Unum's "Great Idea" program by implementing a new

business policy to streamline the online FMLA department resources

with an online search tool.

. Reviewed customer claims and determined eligibility per company

policy.

. Lead by example by maintaining an average customer caseload of 286

FMLA leaves when department standards require a caseload minimum of

250.

. Reviewed medical certification forms completed by doctors to determine

an employee's eligibility for Family Medical Leave and duration of

leave.

. Maintained excellent customer service ratings by developing satisfying

relationships with clients and achieved 100% turn-around-times for

processing new leaves and medical certification forms.

Archer Customer Builders - Memphis, TN

2004-2006

Finance Assistant

Assumed all office management roles and along with various roles such as

budget development, cost accounting and bookkeeping.

. Managed the development of budget recap sheets for all individual

projects.

. Decreased costs by developing cost accounting processes for

construction projects.

. Set up integrated monthly billing and receipts to interface with

accounting system.

. Assumed bookkeeping responsibilities that included: multistate

payroll, A/R and A/P functions, vendor account reconciliation and bank

deposits.

. Created individual project budgets utilizing subcontractor estimates.

. Developed easy access audit filing system for all subcontractors'

insurance information sheets (moved to a single source as compared to

utilizing the entire filing system).

. Coordinated meetings between General Contractor, Architects,

Subcontractors, and clients.

EDUCATION

Associate of Science Degree in Liberal Studies (4.0 GPA) - Southwest

Tennessee Community College 2006.

United States Air Force Technical School - Vehicle Operator/Transporter

Apprenticeship 1997.

United States Air Force - Basic Training Certificate 1997.

ADDITIONAL SKILLS:

. Strong computer/technology skills, including Windows 98 - Vista.

. Proficient in Word, Excel, Outlook, Adobe PageMaker, QuickBooks

Contractor and Pro Editions, Energy Steward, Wolfepak, Adobe Acrobat,

database management and commonly used office equipment.

. Excellent interpersonal skills; able to foster close working

relationships with customers, markets, and company representatives.

Business References:

. Tom Archer

Archer Custom Builders

431 S. Main, Suite 301

Memphis, TN 38103

901-***-****(o)

901-***-****(c)

. David Leimbrook

SEI Energy, LLC

Louisiana Tower

401 Edwards Street, Suite 500

Shreveport, LA 71101

318-***-****(o)

318-***-****(c)

. Catherine Bratcher

SEI Energy, LLC

302 Westview Drive

Hixson, TN 37343

423-***-****(o)

423-***-****(c)

Personal References:

. Jeff Quade

NexPoint USA

1230 E Baseline Rd #103-221

Mesa, AZ 85201

602-***-****(c)

. Greg Jones

107 A Culver Street

Chattanooga, TN 37415

423-***-****(c)

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