Engineer Quality Assurance

Shin-Kai Aaron Kau ********@*****.***

Master of Business Administration (MBA), Washington 408-***-****

State University

Management Information System (MIS), San Jose State

University

CCNA (Cisco Certified Network Associate) ICND1, CCENT

Objective Seeking a challenging position in IT support and network

management in which my MBA/MIS skills and experiences can add

value to your company.

Skill Summary Cooperate-level network administration

Technical expertise on TCP/IP configuration

Working knowledge in digital video recorder and surveillance

system

Computer setup, troubleshooting, and system engineering

Software development life cycle

Website/e-commerce test project management

Fluent in English and Mandarin

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Work Experience

10/2009-Curre Network Engineer/Administrator, Quanta Computer, Fremont,

nt California

Manage, monitor, and control network traffic for cooperate users.

Work with Windows Server 2008, AD, and ISA.

Work with Shop Floor System, a module under ERP system, to

monitor and to assure the production process of Apple iMac

computers.

Work with Production Engineer Team to customize in-house computer

systems to improve quality and efficiency.

08/2008-08/20 IT Quality Assurance Engineer, Tahiti Fete, San Jose, California

09 Built and customized an electronic system that collects

registration and scoring information related to a Tahitian Dance

Competition event through VB, RegOnline, and touch screen

computers.

Tested both registration and scoring process by utilizing

functional test, black box test, and performance test.

Language localization and culture adaptation for senior

French-speaking users in Tahiti through customized UI design.

Project management and quality assurance using MS Project to

track WBS, resource, and schedule.

02/2008-01/20 Field Applications Engineer, Team Research Inc./ Astak Inc., San

09 Jose, California

Contained working knowledge and experience with CCTV, wireless

cameras, IP/network cameras, and digital video recorder (DVR)

with Internet monitoring function: module repair/replacement,

system installation, and troubleshooting.

Supervised & quality-controlled on preparing surveillance systems

ordered by Wal-Mart and Costco.

Delivered mission critical technical support to enterprise

customers: video file recovery, motion sensor adjustment,

communication ports setup, real-time alert delivery, etc.

Provided feedback to management for product improvement.

Worked with product developing team oversea to localize product

design for the US market.

Tested new product: usability testing, performance testing, and

stability testing.

Managed and processed orders for company's e-commerce websites

Issued RMA# and served customers regarding relative issues

07/2003-07/20 Executive Assistant, Jet Bright Corporation, Taipei, Taiwan

04 Dealt with multi-task including international business, managing

customer relationship, communicating with diverse groups in China

and the US, delivering quality products/service under tight

deadlines, reviewing company operation, and conducting office

work

Reported directly to the chairman

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School & Projects

2007-2009 Management Information System, Computer Science; San Jose State

Advanced University

Study Core courses: Visual Basic, Unified Modeling Language (UML), DBMS

in Oracle 10g and MySQL, Network management in OSI model and

communication protocols, IT project management, and CompTIA A+

preparation.

2006 MBA E-Commerce Business Plan and Web Prototype

Project Led a team in conducting Online Fitting rooms Project

Examined e-commerce opportunity; built a business model

Developed deliverables: Online try-on service, customized

matching suggestion, historical-purchase-based new item

suggestions, and personal image consultant

Software: MS Visio, MS Project, MS FrontPage, MS Access, and MS

SQL server

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Education

01/2007-12/20 San Jose State University, San Jose, CA, USA

09 Honors Program - Management Information System

Major GPA: 3.95/4.00

San Jose State University General Endowment Scholarship (2008,

2009)

Cisco - Deloitte Case Competition, Runner-up (2009)

08/2004-12/20 Washington State University, Pullman, WA, USA

05 M.B.A., GPA: 3.43/4.00

09/1997-06/20 Fu-Jen Catholic University, Taipei, Taiwan

01 Bachelor of Business Administration in Marketing, GPA: 3.40/4.00

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Interest Travel, Photography, Piano, Drums, Orchestra, Swimming,

Bicycling, Movies.

Contact this candidate