Customer Service Sales

Education

Long Island University, Brookville, New York December 2009

Bachelor of Business Administration in International Business

Experience

Nobis Enterprises, Inc. January 2010 - Present

Miami, FL

Intern

Worked closely with operations and business in Ecuador including a power

plant, sugar mill and real estate project.

Assisted in negotiations with General Electric Industrial Solutions

regarding their representation and distribution in Ecuador.

Interacted frequently with suppliers and end-users and facilitated

procurement of mission critical components and equipment ranging from

1000lbs torque reducers to sugar fondant.

Initiated a redesign of internal and external documents such as

letterheads, invoices and memos.

Currently heavily involved in the refresh of the company website using CSS

and XHTML.

Palacios-Martinez June 2009 - August 2009

Guayaquil, Ecuador

Intern

Researched the details of offshore real estate funds.

Worked heavily with Microsoft Excel generating cash flow projections for

three separate closed community housing projects.

Actively participated in meetings with partner companies.

Interacted with investors during tours to the companies teak plantations.

Hawesko Holding AG May 2007 - July 2007

Hamburg, Germany

Intern - Marketing, Purchasing, I.T. and Wholesale

Participated in a rotating internship program at Hawesko, currently the

largest Wine and Champagne direct mail-order and whole-seller in Germany.

Worked together with associates in Marketing, Purchasing and in the I.T.

department, as well as with their sister company Champagner und Wein

Distributionsgesellschaft (CWD) which in charge of wholesale.

Analyzed ad campaign impact on sales.

Decided which wines and champagnes to order from various vineyards

according to previous sales statistics working heavily with Microsoft Excel

and SAP.

In the I.T. department I worked with Hawesko's online store and inventory

management software to keep the online store updated.

Simply Wine and Liquor

August 2007 - December 2007

Jericho, New York

Part Time - Cashier and Sales Associate

Worked part time as a cashier and was also in charge of assisting customers

who were looking for specific products.

Developed customer service and electronic point of sale skills through

customer interaction.

Skills

Fluent in written and spoken German and Spanish

Proficient in Microsoft Office, Microsoft Access and Adobe Dreamweaver

Proficient in Microsoft as well as Macintosh and Linux environments

Working knowledge in HTML, DHTML and CSS

Working knowledge in Adobe Photoshop and Adobe Illustrator

Preliminary knowledge of SAP

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