Jonna McGill Page *

Jonna McGill P.O. Box **** • Purvis, MS 39475

601-***-****

abmnun@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic, value-driven professional with over seven years experience demonstrating competence in T&D,

business and talent development and management strategies, along with customer satisfaction survey

instruments. Experience in employee retention and customer-base growth along with facilitation of conflict

resolution, leadership strategies and organizational planning to accomplish organizational goals.

EDUCATION

Doctorate of Philosophy (Ph.D.) in Industrial/Organizational Psychology

Capella University Expected date – Dec. 2010

Master of Science (M.S.) in Industrial/Organizational Psychology

Capella University

Bachelor of Science (B.S.) in Psychology

University of Southern Mississippi

RELATED EXPERIENCE

Private Consultant 2003 – Present

• Aided client in slashing turnover 60% through sales/administration of selection instruments.

• Increased time management 25% that expanded productivity for key client by streamlining

processes.

• Upgraded customer retention 15% for major account.

• Practice focus on Training & Development, Business and Talent Development,

Assessment/Selection consulting, Goal/Planning consulting and Customer Retention/Growth.

Customer Satisfaction Consultant

Cellular South 2007 – 2008

• Develop and implement survey methodology to assist in customer satisfaction and loyalty.

• Analyze and report results for qualitative and quantitative research for trends and statistical

relevance.

• Played key role in Mystery Shop improvement of 25% and 10% in point-of-sale scores.

• Identified/resolved issues to improve customer satisfaction and loyalty.

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• Initiated organizational development survey procedure.

• Conducted organizational development qualitative/quantitative research.

• Advise and recommend improvement strategies for contact center

Student Success Coordinator/Guidance Counselor

St. Stanislaus College 2005 – 2007

• Reduced disciplinary issues 75% through identification of behavior root causes through development

of intervention and monitor system.

• Taught social/conflict resolution abilities.

• Managed testing programs for four grade levels, monitored student progress.

Staff Consultant

Morris and Associates 2003-

2005

• Developed and assist in assessment selection process using quantitative and qualitative instruments

• Acted as Committee Coordinator for International Police Assessment Screening project

• Assisted in development, administration, and sales of selection and promotion testing

material/procedure

• Wrote technical validation and job analysis reports

• Supported in Mississippi State Personnel Board Project, along with routing schedule to complete

quarterly goals

• Assisted in staff development and training

PROFESSIONAL MEMBERSHIP

Society of Industrial Organizational Psychology 2003 – Present

TECHNICAL PROFICIENCY

Experience with Microsoft Word, PowerPoint, Access, Excel and Outlook;

SPSS; Perseus; Novi; Vovici; WebCT; Internet Explorer.

Experience with both PC and Mac platforms.

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CERTIFICATIONS

Conflict Resolution 2007

Dealing with Customers and employees 2007

Dealing with Upset Customers 2007

USAG Safety Certified 2000

MeMe

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