Manager Help Desk

TIMOTHY P. MATTHEWS

**** *. ******* **., #****, Phoenix, AZ 85085

Home 623-***-**** ? Mobile 602-***-**** ? *********@*****.***

Strong manager with a tremendous work ethic and 15 years of IT experience

seeking leadership responsibility within a company that regards technology

efficiencies as an integral part of their business model and growth plan.

TECHNICAL EXPERTISE

Novell 6.5/6/5/4.2 . ZenWorks 7/6/4/3/2 . GroupWise 7/6/5.5 .

Windows Server 2003/2008 . ADS Novell Identity Manager . Windows

7/Vista/XP/2000 . Microsoft Project . Microsoft Office XP/2007 .

Nec NEAX IPS IP Call manager . VOIP . Cisco IOS . Cisco VPN .

Arcserve and Veritas Backup Exec . Symantec Endpoint Management .

Symantec Ghost . Altiris imaging . Syncsort Backup Express .

Disaster Recovery . AS/400 Connectivity . Track-IT help desk

management . Maximo Help Desk . McAfee enterprise virus scan .

Norton Antivirus Enterprise . HP Storageworks SSL . SAN . NAS .

remote LAN/WAN configuration . Cisco Router configuration . 3com

managed switches . installation of HP's and IBM full range of servers

. Dell Workstation/Servers and APC/HP Rack configuration

PROFESSIONAL EXPERIENCE

IT Government Contractor, Evolver, Inc., Phoenix, AZ, 2009 - Present

Provide technical support to the Phoenix 2010 Census Data Center.

. Monitor workflow of Census forms through System life cycle.

. Identify and resolve issues by evaluating Windows event logs.

. Monitor and troubleshoot Windows 2003 Server problems

. Train application monitors and communicate application functionality to

end users.

. Provide Windows System Admin (Wintel) Support.

. Provide Tier 1 and Tier 2 network and system support, Desktop and large

scale IBML scanner maintenance as required.

. Title 13 Confidential Security Clearance

Network Manager - Western Region, Toll Brothers, Inc., Scottsdale, AZ, 1998

- 2009

Managed the enterprise network of the Western region (Arizona, California,

Colorado and Nevada) consisting of 80 servers and 3500 workstations.

Servers are located at 11 different sites. Access to server applications

provided via VPN at 35 sites. Directed the planning, development,

installation, testing, modification and evaluation of all local-area

networks (LANs)/wide-area networks (WANs). Supervised the activities of the

Information Systems Technical Support and Help Desk teams in support of

customer applications.

. Implemented new applications in concert with corporate software

trainers.

. Provided AS/400 connectivity for all client/server software

applications.

. Instrumental in the development and implementation of domestic systems

requiring significant interaction with user groups.

. Communicated with all levels of management verbally and written.

. Managed multiple projects through all life-cycle phases in accordance

with established corporate standards.

. Directed the efforts of major vendors in the purchase of computer

workstations, PC related hardware and Technical support.

. Provided a high level of Network "uptime" by monitoring system

performance and tuning.

. Maintained a high level of customer satisfaction.

. Improved the quality of project implementation by strict adherence to

planned and dynamic milestones and SOX compliance.

. Provided a high level of Network "uptime" by monitoring system

performance and tuning.

. Maintained a high level of customer satisfaction.

. Improved the quality of project implementation by strict adherence to

planned and dynamic milestones and SOX compliance.

Network Specialist, Toll Brothers, Inc., Scottsdale, AZ, 1997 - 1998

Installed, configured, and troubleshot local-area computer networks and

associated assemblies. Set up and maintained basic LAN/WAN operations,

including assembly of network hardware. Performed LAN/WAN troubleshooting

to isolate and diagnose common LAN/WAN problems. Installed, upgraded, and

configured network printing, directory structures, administered security

rights, and file services. Established network users, user environments,

directories, and security for networks being installed. Installation and

configuration of divisional multi-use servers for LAN/WAN distribution.

PC Support Technician, Applied Data Solutions, 1996 - 1997

Installed PC's and related hardware. Investigated hardware problems and

performed system hardware and communication connection repairs. Built and

designed desktop PC images of current operating systems for corporate wide

rollouts and performed basic diagnostic testing.

Help Desk Technician, Chester County Intermediate Unit, 1994 - 1996

Provided expert and creative solutions to user problems

(software/hardware). Responsible for acquiring, maintaining and expanding

knowledge of relevant product offerings, current support policies and

methods of support delivery to provide technical training and coaching to

other help desk employees. Substantial vendor contact to solve technical

issues as required. Developed and communicated user/technical service

policies for products supported by the help desk.

Education

2010 CISCO CCENT/CCNA IN Progress

1996 Novell CNE Computeach, Stafford PA.

1994 Bachelor of Arts, Communication, Minor in Business, UNIVERSITY OF

SCRANTON

LinkedIN Profile http://www.linkedin.com/in/matthewstimothy

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