Customer Service Manager
Resume:
EXPERIENCED MANAGER & ACCOUNTANT
Jennifer L. King
Lafayette, TN 37083
615-***-**** home
615-***-**** cell
****@****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
. 10 years Business/Human Resources Management
. 10 years Accounting/Bookkeeping Experience
. 10 years Customer Service/Sales Management
. 10 years A/R & A/P Management
. 10 years Marketing/Event Management
. 3 years Safety/Drug & Alcohol Program Management
. 3 years Research & Development
BRIEF EXPERIENCE/ACHEIVEMENT RUNDOWN
Current-Assistant Auditor, Accounting Assistant
Meridian Consultants
Gaylord Opryland Contract
Nashville, TN
Contact: Don Anderson, CPA 817-***-****
Dec 2006-Feb 2010 Office Manager, HR Director, A/R & A/P Specialist
Performance Feeds, LLC
2784 Bethany Rd,
Red Boiling Springs, TN 37150
Contact: Karen Tuck 615-***-****
. Office/Human Resources Manager:
o Staff Supervision and facilitation for office, delivery, sales,
etc.
o Monthly reports, budgeting, Journal entries, and internal
audits.
o Process daily deposits and weekly payroll for 5 companies.
o Staff hands-on training involving duties and QuickBooks.
. Accounts Receivable/Payable Specialist:
o Inside Sales (customer service, pricing, new account setup,
invoicing, commodity brokering, and contract management)
o Accounts Receivable (client account management, collections,
returned check procedures, payment posting, credit evaluation,
credit memos, etc.)
o Accounts Payable (vendor account management, purchase orders,
purchasing & receiving, check issuance, reconciliations, cash
flow analysis, etc.)
. Marketing & Event Manager:
o Marketing for all promotional activities and public relations.
o Planning and coordination for all corporate events and travel.
. Safety Manager:
o Drafted and implemented DOT/ Workplace safety program;
coordinated all safety meetings, presentations and continuous
staff training sessions.
o Implemented Drug & Alcohol program and all testing.
. Research and Development:
o Drafted and implemented company policies and procedures.
o Plan and facilitate all projects for corporate expansion.
April 2000-June 2007 Office Manager, Bookkeeper, Customer Service Mgr
King's Garage and Service
5551 Clay County Hwy
Red Boiling Springs, TN 37150
Contact: Terry King 615-***-****
. Office/Customer Service Manager:
o Customer Service Management.
o Scheduling for all services provided and pickup.
o Sales & Marketing as necessary
. Bookkeeper
o Accounts Payable & Accounts Receivable Management.
o Inventory Control & Purchasing.
o Billing and Collections.
o Payroll and Staff Supervision.
. Additional Skills include:
o Professional, friendly personality with a drive for excellence!
o Proficiency with QuickBooks, Excel, PowerPoint, Publisher, Word,
Outlook, Access, Explorer, Assistant Dispatch, etc.
EDUCATION
. 12 Credits AACC Bus Admin. Volunteer State Community College Gallatin,
TN-transferred to University of Phoenix, AZ-Nashville
. AACC GPA 3.75 University of Phoenix, AZ-Nashville
. BSB/ACC GPA 3.8 University of Phoenix, AZ-Nashville
. MSA program through University of Phoenix, AZ-Nashville current GPA
4.0
Jennifer Lynn King
REFERENCES
. Professional:
o Karen Tuck
(Previous Office Manager)
Juvenile Deputy Clerk
Macon County Circuit Court Clerk's Office
904 Hwy 52 By-Pass E
Lafayette, TN 37083
615-***-**** or 666-5714 office
615-***-**** cell
o Melissa Spivey
Recruiter
Best Drivers
Lebanon, TN 37087
o Amanda Warner
Customer Service Manager
CPC Commodities, LLC
98 Celsor Rd
Fountain Run, KY 42133
615-***-**** cell
o Tim Ferguson-Owner
Sunrise Brokerage
4300 Bethany Rd
Red Boiling Springs, TN 37150
615-***-**** cell
. Personal:
o Kay Morgan-Owner
First Impressions
453 Gentry Rd
Red Boiling Springs, TN 37150
615-***-**** office
o Stacy Davis
County Deputy Officer
Clay County Sheriff Dept.
16671 Clay County Hwy
Red Boiling Springs, TN 37150
615-***-**** home
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