Customer Service Manager

Chad J. Kaple

**** ********* *****

Dublin, OH **017

Phone - 614-***-****

******@*********.***

OBJECTIVE

To achieve a position with your company, where my hard work and goals will

be beneficial to your organization and the industry.

SKILLS

Excellent written and verbal communication skills; can handle multiple

tasks under pressure; motivated, friendly and organized. Microsoft Word,

Microsoft Excel, Microsoft Access, Quicken, Skyline, Yardi, MRI, Data

Quick, Data Worker's and the MLS.

EXPERIENCE

Edwards Companies (Eclipse Real Estate Group, Inc.), Columbus, OH

1/2007 - Present

Property Manager

Responsible for the overall operations of a variety of class A & B

commercial properties (high rise office, mid-rise office, medical, flex,

industrial spaces, warehouse spaces, a 7 level parking garage, a large

parking lot, a downtown residential condo community and The Brewery

District Office Owners Association). Liaison between customer and

construction management and participate in punch list walk-through and

follow-up. Approve and coordinate vendors on various day-to-day

maintenance repairs. Coordinate finish selections. Solicitation of bids,

analysis and recommendation for subcontracts approval. Processing of AP/AR,

and annual budget preparation. Development of a comprehensive capital

improvement schedule for each property. Coordinate customer relation

functions. Monthly variance reports. Ensuring accurate data updates of

any lease changes. Managing a staff consisting of managers, maintenance

techs, day porters, security, janitorial and grounds keepers. Provide

excellent service to a diverse group of tenants while building strong

tenant relations.

Finsilver/ Friedman Management Group Inc., Columbus, OH

9/2004 - 12/2006

Property Manager

In charge of the day-to-day operations of approximately 750,000 square feet

of class A commercial properties in the Crosswoods area and the LeVeque

Tower (office & flex, high rise and retail; the average building size was

around 125,000 square feet). Accountable for the delivery of excellent

service to our customers to insure a high level of satisfaction and

retention. Responsible for the overall property management operations

including budgeting, monthly rent collection, accurately monitoring

expenses, tenant improvement coordination, vendor invoice approval, vendor

and capital project negotiations and management, preventive maintenance and

supervision of the maintenance staff. Collaborate with the leasing and

marketing of properties. Regular reporting of property status and

financial operation results to owners/ investors. Daily tenant

interaction. Coordinated the due diligence for new properties.

JD Property Management Inc., Costa Mesa, CA

9/2001 - 9/2004

Regional Property Supervisor Oversaw the day-to-day operations of a

large mixed portfolio of multi-family communities, class B & C commercial

properties, single-family residences, multiple Homeowners Associations and

HUD subsided multifamily housing for the Mental Health Association of Los

Angeles County. Supervised a staff of 16 employees. Duties included

financial, marketing, customer service and staff management

responsibilities. Increased the NOI by increasing rental rates, keeping

the budget in line and finding methods to prudently decrease the operating

expenses, utilities and taxes. Examined, evaluated and developed real

estate financial reports to certify property essentials were met in

accordance with the client's expectations. Analyzed monthly operating

income and expense statements. Created and maintained annual operating

budgets. Negotiated lower rates with vendors for maintenance and capital

improvements. Completed site inspections and comprehensive reviews for

company principles and clients to confirm properties are being upheld

within sanitary, safety and HUD standards. Commenced the sale of income

properties part time within my management portfolio totaling $4,000,000 for

2003 & 2004.

LICENSE

Ohio Division of Real Estate Licensee and California Department of Real

Estate Licensee.

EDUCATION

Bachelor's Degree - Columbia College Chicago, IL.

REFERENCES

Available upon request.

Contact this candidate