Manager Engineer

SUMMARY

> *+ years experience in Design, Deployment and Administration of Cisco

Routers & Switches,ISDN, Frame Relay,VPN, VOIP,LAN/WAN,IP Telephony

Networks(Cisco,Nortel,Avaya,UCCX),IP Video Conferencing and Network

Security(PIX,ASA,VPN Concentrator,Cisco IDS,IPS,Nessus Vulnerability

Scanner,Cisco Security Agent,Checkpoint firewall,Nokia

Firewall,Symantec Anti virus) and Load Balancers(F5 BIG IP and Cisco

ACE).

> 8+years experience in Designing,Configuring and Troubleshooting

Windows Server environment(DNS,ADS,DHCP).

EDUCATION AND CERTIFICATION

> Cisco Certified Network Associate CCNA Certified.

> Currently pursuing CCNP and ITIL

> Bachelor of Technology (Electrical & Electronics),India.

TECHNICAL SKILLS:

Operating Systems: DOS, Windows 95/98, WindowsNT/2000/XP/Vista,

Win2003/2000 Servers, UNIX,Solaris,HP-UX,AIX,Red Hat Linux.

Databases: SQL Server 2000/2005, Oracle 9i, 10g

Hardware: Cisco Routers, Switches,Cisco PIX Firewall, Juniper

(Routers,switches and firewalls),HP Blade servers, SAN Storage servers,

Decru data fort devices, IP Telephony devices, Cisco Call Manager devices.

IP Routing: RIPv1, RIPv2, BGP, OSPF, IGRP, EIGRP

Communication Protocols: TCP/IP, UDP,LDAP,GLBP,RIP,IGP,HSRP,OSPF,FTP, SFTP,

HTTPS/SSH, Wireshark,Tumbleweed,Common Gateway Interface(CGI), DHCP, DNS,

ICMP, SNMP,ARP, RARP,MGCP,RTP,SIP, MPLS, PPP, HDLC,RADIUS, ISDN and VLANs.

Network Peripherals: Hubs, Cisco switches (3524, 3550,4507, 7613, 7609,

7606, 7604,7609, 6509, 6513,), Cisco routers (2600, 3600, 3700, 3800, 5300,

7200, 7513), CRS-1,Access Points, CSU/DSUs, network cards, Radio Modems,

Dialup Modems and Analog Modems,

Network Management Tools: WhatsupGold, Network Sniffer, Netcool,HP Open

view,Solarwinds, Websense, Cisco WAN manager, Cisco works 2000, Cisco

MARS,MRTG Graphing Tool, EMC Starts, CA Spectrum,eHealth and CA Unicenter

Software: Microsoft Office 97/2000, MS Visio, VNC, terminal services

Security: VPN, Checkpoint Firewall on Nokia, PIX,Juniper Netscreen and SSG

Firewalls, IDS, Snort, Firewall Analyzer,Nessus Vulnerability Scanner,IPS

Tippingpoint,Sonicwall, Firemon,Websense,Qualis Guard,SOX,Websense

IP Telephony:Cisco Unified Call Manager 4.x,5.x.6.x,Autonomy

eTalk/Qfiniti,Avaya S8300/S8500/S8700 servers,Auruba Wireless,Nortel

61C,81C and Nortel 1000M,Dealing systems(BT & IPC)

Telepresence:CTS500,1100,1300,Audio codec,Audio and Video

Integration,Voice,Video

PROFESSIONAL EXPERIENCE

District of Columbia(Office of Chief Financial Officer) Washington DC

Mar 2010-Till Date

Role:Network Engineer Level 3

Responsibilities:

> Designing and Implementing Data center Migration.

> Configuring VLANs and Routing protocols on Cisco 6500 Routers.

> Configuring Nexus 1000 and 5000 series switches for the Fibre channel

network.

> Designing,Configuring and Troubleshooting DNS,ADS and DHCP servers.

> Performing Migration User accounts,Computers and Service accounts

from NT domains to Win 2003 Active directory.

> Configuring Sites,Trusts across Domain controllers.

> Configuring ESX servers for Test environment.

> Performing the updates and Installing the service packs on Windows

servers.

> Configuring Solarwinds tool to Integrate with Active directory for

Monitoring and generating scripts.

> Configuring Users,Groups on Domain controllers.

> Providing support to Users for Desktop,Printer and Shared drives

permissions.

CISCO, Tampa,FL

Aug 2009-Jan 2010

Role:Network Engineer

Responsibilities:

> Interacted with the customers RFPs and documented Project plan using

Microsoft Applications(word,Excel,Visio for network diagrams)

> Configuring the SNMP management for network devices like

Cisco GSR12000,Cisco7609,6500,4948,CRS1 routers,Alcatel,Salira,Fuji

and Cisco ONS15454

> Installation,Configuration and Troubleshooting performed on Cisco 6500

and 7609 Routers.

> Had meetings with client,customer and did implementations on RTB VOIP

infrastructure.

> Supported and Trouble shooted IPT infrastructure having Cisco call

Manager and Cisco IP Phone 7900 series like 796x and 797x in the

network.

> Designed and Implemented Visual Voice Mail application for end user T-

mobile network.

> Installation and configuration of Cisco Unified Call manager CUCM 6.0

> Upgraded Cisco Unified Call Manager CUCM 6.0 to 7.x version.

> Configuring SNMP Traps on multiple vendor devices.

> Installation and Configuration of Cisco Application Control Engine

Module on Cisco 6500 router.

> Migration from Cisco ACE to F5 8800 BIG IP LTM & GTM Load balancer

networks.

> Installation,Configuration and Troubleshooting F5 BIG IP Load

balancers

> Securing the Applications using F5 Firepass

> Application performance increasing using BIG IP Web accelerator and

BIG-IP ASM.

> Installed and Configured Viperion Firewall.

> Collecting the MIBs from the respective device vendors.

> Loading iReasoning SNMP browser

> Extracting all the Trap OIDs and Polling OIDs.

> Automated tasks using Unix Shell scripting and VB Scripting.

> Testing on the devices using SNMP Management station with Solarwinds

installed.

> Documenting the Project test plan.

> Provided Network troubleshooting using Wireshark Network protocol

analyzer.

> Implementing the MIBs on live environment using CA Spectrum as NMS.

> Generated Daily and Weekly Trend reports using eHealth r6.1 version.

> Managing the Syslogs of the events occurred.

Broadway National Bank, San Antonio,Texas

June 2009-July 2009

Role:Network Security Engineer

Responsibilities:

> Installed, configured, and developed Cisco Security Agent (CSA) to

provide endpoint security for approximately 2,000 host enterprise

> Upgrading and Testing Cisco Security Agent

Citi Financial, Baltimore, MD

July 2007-May 2008

Role:Wintel & Network Engineer

Responsibilities:

> Providing Level 3 and Level 4 Tier support to Citifinancial users.

> Documented Project plan using Microsoft Applications word,Excel,Visio

for network diagrams

> Had meetings with higher level management and customers in updating

Project status activities.

> Configuring and Troubleshooting Routing Protocols (RIP, EIRGP,

HSRP,BGP and OSPF).

> Analyzing and Troubleshooting the RIP,EIGRP,BGP routing tables.

> Configuration of VLAN's and Spanning tree on Cisco switches.

> Administration of Cisco IOS 11.x and 12.1 versions and higher

> Configuration of SMTP and POP Email servers.

> Installed,Configured and Managed Force10 S2410 Data center switches.

> SNMP Network Monitoring with Ciscoworks2000(CWSI),Cisco MARS,HP

Openview,Whats up Gold,Network Sniffer and Netflow Analyzer.

> Provide support for EMC monitoring products, specifically the SMARTS

product line: IP Suite, Service Assurance Manager, Application

Insight, and Storage Insight.

> Managing the heterogeneous multi-vendor network using CA Spectrum

tool.

> Installing and Configuring Cisco Catalyst 6500 Series Firewall

Services Module(FWSM)

> Installation,Configuration and Administration of Cisco PIX

501firewalls /Cisco 851/871 Router series.

> Migrated from Cisco PIX 500 to Cisco ASA5500 series firewalls.

> Installation,Configuration and Administration of Cisco ASA5520 series

firewalls.

> Documenting and Log analyzing the Cisco PIX and ASA5520 firewall logs

> Administration and Troubleshooting of IPTEL networks.

> Managed and Trouble shooted RBT VOIP infrastructure.

> Installation and Administration of Avaya Call Management System(CMS)

> Managing the Avaya Voice Mail systems,Modular Messaging using Avaya

Integrated Management Software.

> Configuration and Administration of Avaya S8700 enterprise servers at

the Central Office and Avaya S8500/S8300 servers at the branch

offices.

> Configuring S8700 server as ESS.

> Configuration and Administration of Avaya Gateways G650,G700 and G350

> Configuration of S8300 server with Gateway G700 as Local Survivable

Processor for continuous availability of the Link for any failures

with the main Avaya Server link.

> Administration and Supporting of Avaya 4600 series IP Phones,6400

series Digital phones.

> Configuration and Administration of Infoblox DNSone for supporting

Avaya IP telephony infrastructure.

> Configured and Administered Contact Center performance management tool

Autonomy eTalk

> Installation and Configuration of Nortel 5510/5520 switches.

> Installation and Configuration of Cisco Aironet 1140 and 1200 series

Access points.

> Installation and configuration of Cisco Unified Call manager CUCM 6.0

> Configuration and Administration of CiscoAS5400 Gateway.

> Deployed and Troubleshooted Cisco Gateways MGCP,H.323 Gateways

> Deployed and Troubleshooted Cisco Gatekeepers.

> Recorded,Analyzed and Monitored the Speech in IPCC/Cisco Unity Express

5.0

> Installed and Upgraded Cisco Emergency Responder 7.0

> Performed scripting for UCCE infrastructure.

> Supported emergency calls and notified customers using Cisco Emergency

Responder 7.0

> Management of Autonomy eTalk using Qfiniti Web console.

> Provided access for the users to evaluate Agent Performance evaluation

using Qfiniti.

> Configured and Troubleshooted QoS on VOIP networks.

> Managed Agents by implementing Cisco Unified Customer Voice Portal

(CVP) 7.0

> Installation,Configuration and Testing with CVP 7.0

> Installation,Configuration and Troubleshooting of Cisco IP Phone 7900

series like 794x,796x and 797x

> Installation,Configuration and Troubleshooting of Cisco Unified

Wireless IP Phone 7921G

> Provided support to Voice networks like TDM,Dealing systems(BT & IPC)

and Voice recording.

TRW Automotive, India/USA

June 2005-June2007

Role: IP Telephony & Network Engineer-Project Lead

Responsibilities:

> Worked on customers RFPs and documented Project plan using Microsoft

Applications(word,Excel,Visio for network diagrams)

> Tools used for monitoring are CA-eTrust IDS, MRTG

> Configuration and Troubleshooting of Network IDS and Snort in protecting

the Network from spyware,malware,DOS attacks,buffer overflow.

> Monitoring,Analyzing the CSA events and Creating the Reports using Cisco

Security Agent Management Center(CSA MC)

> Taking Backup of Cisco Security Agent Management Server (CSA MC)

database.

> Network Bandwidth monitoring using Netflow Sniffer Protocol Analyzer

tool.

> Installation and configuration of Cisco Call manager 3.3,4.1,4.2,4.3,5.x

& 6.0

> Configured Unified IP/IVR to support UCCE 7.5 environment.

> Implemented QoS on VOIP/IP Telephony networks.

> Configured and Administered Contact Center performance management tool

Autonomy eTalk/Qfiniti

> Implemented ACD for the Contact center operations.

> Installation and Configuration of Avaya Voip Phone series 4600,5600 and

PBX

> Configuration and Administration of Avaya S8700 enterprise servers at the

Central Office and Avaya S8500/S8300 servers at the branch offices.

> Configuration and Administration of Avaya Gateways G600,G650,G700 and

G350

> Configuration of S8500 server with Gateway G650 as Local Survivable

Processor(LSP).

> Administration and Supporting of Avaya 4600 series IP Phones.

> Managing and Troubleshooting of Avaya Audix Voice Power(AVP) version 3.x

> Installation,Configuration and Administration of ADS,DNS,DHCP and Web

proxy

ISA 2006 server

> Installation,Configuration and Administration of NAT server

Autoweb, USA/India

April 2003-May 2005

Role: Network & System Engineer

Responsibilities:

> Configuring and Trouble shooting Cisco VPN 3000 series Concentrator

and PIX 500 series firewalls

> Managing the PIX firewall using Cisco Security Device Manager(CSDM).

> Configuration, Maintenance and Troubleshooting of Nokia Appliance and

Checkpoint Firewall at the client end.

> Migration from Checkpoint Firewall to Juniper Netscreen ISG 2000

firewalls.

> Implementing and Managing Firewall rules requested by the client.

> Installation, Configuration and monitoring the network with Whatsup

Gold.

> Responsible in uploading Firewall and Event Log weekly reports in

Autoweb Workwise site location, on weekly basis.

> Installations and configuration of Cisco Call manager 3.3, 4.1 & CUCM

6.0

> Configuration,Implementation and Troubleshooting of Avaya Voip Phone

series 4600

> Installation and Administration of Win2000/2003 servers.

> Installation,Configuration and Administration of ADS,DNS,DHCP,IIS 6.0

and Web proxy(ISA)server

> Installation,Configuration and Administration of NAT server

> Installing the Microsoft updates and Patches on all windows servers

using WSUS server and also installing Red Hat Linux updates as on

released.

Slash Support,Chennai, India

Jan 2002-March 2003

Role: IP Telephony and Network Support Engineer

Responsibilities:

> Designing, Implementation and Supporting the Contact Center using UCCE

(Cisco Unified Contact Center Enterprise).

> Integrating Inbound and Outbound Voice applications.

> Configuring and Troubleshooting Dial Peers on 26XX, 28XX and 65XX

Routers.

> Configuring and Troubleshooting Routing Protocols (RIP, EIRGP, and

OSPF).

> Configuring and Troubleshooting Static and Default Routing Protocol.

> Designing, Configuring and Administering ISDN,ATM, Framerelay WAN

links.

> Following the QoS standards in managing the WAN links.

> Troubleshooting complex IP Telephony issues.

> Providing the support for Linksys Users on Wired and Wireless products

like WRT54G,WAP54G and also other 802.11b and 802.11g Wireless

standards.

> Deploying a multisided IP Telephony Network with Cisco Call Manager

4.x,5.x series.

> Installed and configured Cisco IP Phone 7940, 7960 and IP

Communicator.

> Configuration of Call signaling protocols on Voice Gateways H.323,

MGCP,SIP and SCCP

> Configuring QOS for VOIP including congestion management tools and

congestion avoidance tools

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