Customer Service Engineer

Brian T. Jones

*** *** **. **

Stewartville, MN *5976

507-***-**** **************@*****.***

SUMMARY

Passionate Manufacturing Process Engineering professional with extensive experience in the

electronics industry. Skilled in all facets of production from implementation of new products

release through the development, implementation, documentation and builder training. Excellent

problem solving skills with the ability to effectively communicate technical information to non-

technical audiences. Proven success enhancing existing processes with new procedures,

knowledgeable of Lean Manufacturing, 5-S, as well Qs 9000 documentation.

PROFESSIONAL EXPERIENCE

IBM CORPORATION 1998-2009

Manufacturing Process Engineer, Rochester, MN 2005 – 2009

Program manager for multiple processor builds in current production. Responsible for launching

of new products, which require working with the development engineers, the procurement team,

and Engineering change team.

• Led a Kaizen event and improved production by 5% TCO by reorganizing the area,

eliminated unused equipment and streamlining the flow.

• Set up a process that reduced shipping costs an estimated 840K annually by installing the

ship group into the bottom of the empty rack eliminating extra packages.

• Saved over 40k annually by developing the process that consolidated purchased systems

with parts of systems that would have been scrapped.

• Led a manufacturing interlock meeting where team leads brought concerns to engineering

which led to the development of a tool for handling processor blades.

• Worked with customer service personnel to quickly identify and remedy customer

satisfaction issues by shipping items of concern

Manufacturing Engineer, Endicott, NY 1998 – 2005

Program manager of control unit build along with RISC build and test.

Job responsibilities included quality inspection, project coordination, quotation evaluation, and

composing operation procedures.

• Worked with development to assemble prototype control unit to verify operations along

with setting up a vendor to build control units for production.

• Worked with manufacturing to improve yield to 95% by implementing first pass yield

documentation and interpreting the areas of improvement.

• Set up a Certified Spare Part (CSP) vendor for Printer Lasers that saved 10K annually.

• Set up CSP vendor for Programmed Hard drives with a 5K annual savings.

BRIAN T. JONES Page Two

BORG WARNER AUTOMOTIVE, Ithaca, NY 1996 – 1997

Metallurgical Engineering Assistant

• Processed tooth profiles to evaluate metallurgical structure after heat treatment then

presented the information to senior technician to adjust process accordingly.

• Assisted in Defective Material Investigations of in house as well as customer return

requests.

• Cast Iron & Powder meal, Steel, Daily inspection, Incoming Material Evaluations.

THE DEXTER CORPORATION, Olean, NY 1996

Mechanical Engineering Assistant

• Worked on tooling, cooling and cite survey of new equipment installation, in conjunction

with installation procedure of cooling jackets, redesigned the water jack for a 6 inch

Extruder.

• Purchased the tooling and assembled prototype extruder shaft, redesigned and molded the

tooling for 6 inch Extruder.

• Mechanical Design/Drafting with CAD, level 12.

• Assisted in Project Development, Created Multiple floor layouts for 6 inch Extruder.

EDUCATION

BS, Manufacturing Engineering Technology, Rochester Institute of Technology, Rochester, NY

AAS, Electrical Engineering Technology, SUNY College of Agriculture and Technology at

Morrisville, Morrisville, NY

CERTIFICATIONS

Six Sigma Green Belt Certification

Lean Certification

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