Customer Service Technician
Resume:
RYAN PETERS
P.O. Box ***
Mount Vernon, Alabama *6560
**********@***.***
OBJECTIVE
To pursue a career in Technical / Hardware development, particularly in IT, strengthening
my experience and knowledge of the general business and business management
COMPUTER RELATED SKILLS
Windows Platforms and MAC’s
A+ Certified
Networking Routers, Switches
Computer Hardware & Software
Setup & Deploying Computers and printers
Knowledge of Security Alarm Systems
Excellent Customer Service Skills
Board to Component skills
Digital Processor skills
Reading Schematics
Konica Minolta Printer Certified
EDUCATION
Troy University, Troy, AL
Bachelor of Science: Computer Information Systems, January 2005
Remington College, Mobile, Alabama
Associate of Applied Science: Computer & Electronics Engineering, May 2003
EXPERIENCE
Safway – Mobile Alabama
Scafold Builder October 2009 - Present
1Build, Modify, And Dismantle Scaffolds’. For customers write Invoices, Meet
Deadlines.
Sonitrol of Mobile – Mobile, Alabama
Central Station Operator/Tech July 2008 – December
2008
1Monitored burglar and fire alarms for Sonitrol Customers
2Dispatched service to police, fire or key holder
3Created service request for residential and commercial customers
4Conducted updates and edits to customers accounts
Konica Minolta – Mobile, Alabama
Printer Technician January 2007 –
February 2008
1Provided live customer service support for printer via phone and e-mail
2Dispatched service on printers
3Replenished damaged or malfunctioning printer and toner
4Guided customers through printer installation
Xante – Mobile, Alabama
Technician/Shipping Clerk April 2006 – August
2006
1Built Printer hardware
2Shipped Printers and printer supplies
Walt Disney World Company – Orlando, Florida
Attraction Host January 2005 –
August 2005
1Operations Specialist for all major MGM Studio attractions
Affordable Security & Protection – Mobile, Alabama
Installation Specialist November 2003 –
February 2004
1Installed Security cameras and burglar alarms (including wiring)
Rams, Inc – Pensacola, Florida
Technician May 2003 – November
2003
1Installed Network Cabling
2Setup and deploy computers and servers
REFERENCES Available upon request
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