Kendra P Mainor

*** ******** ****** ***

Kingsland, Georgia 31548

912-***-****

abmno9@r.postjobfree.com

Objective

Obtain a challenging position as a Financial Service

Representative,Collections Accountant,General Accountant,Customer Service.

Areas of Experience

Cash handling in volumes over $100,000.00,Balancing/Refill of ATM

machines.

Open/Close Accounts,Ordering of Atm Cards,personal checks and credit

cards.

Pefessional Customer Service,Corporate/Business and Personal Account

Information Research.

Receptionist& switchboard operator. Automated Dailer system.

Mananged Collection accounts daily by phone or mail,fax.

Handled a high influx of inbound an outbound calls on a daily basis,

pretaining to debt owed on overdrawn or delinquent accounts.

Prevented imending loss and increasing profitability through negotiation

and enforcement of scheduled collections campaigns, consistently

achieving a 100% recovery rate.

Employment

01/2008-04/2010- Recovery Collections Specialist- Wachovia Bank,

Jacksonville Florida

Oversee company internal collection portfolios.

Maintain aging results within established performance objectives

and corporate accounts receivable goals ensuring minimal bad-debt

exposure.

Track and maintenance all customer accounts throughout the

collection process ensuring prompt payment recovery of all

outstanding balances.

Perform customer account maintenance activities to include

account reviews, reconciling aging levels, verifying account

clearances, applying payments, monitoring collection activities,

and updating accounts in compliance with established corporate

policies and procedures.

Under established department guidelines, perform and process the

collection of past due accounts and delinquent balances through

direct contact with students by letter and telephone.

May assist customers in establishing payment plans to bring

accounts current and in compliance with the terms and conditions

of the banks policy.

Ensure timely follow up of cash receipts and payment promises.

Performed daily account transfers from other accounts with

available funds to cover overdrawn balances.

Perform research in response to inquiries and concerns regarding

financial matters.

5/2006-11/2007 Collections Account Manager/Loan

Processor-Community Loans of America, Kingsland Ga

Monitor all pastdue accounts using computer system.

Record information about financial status of customers or

collections efforts.

Notify customers by telephone or mail of delinquent accounts.

Confer with customers to determine reason for pastdue payments.

Advised customers of necessary actions for debt repayment.

Persuaded customers to pay amounts due on accounts.

Negotiates payment terms with debtors including payment in

full,partial,settlemets or payment plans.Which ever is the best

under the circumstances.

Manages assingned accounts an complies with federal state an

local laws, as well as the collection policies and procedures.

Activated new accounts in accordance with company an client

policy.

Protect the assests of the company and its clients by reporting

bankruptcy,deceased debotrs,disputes ceased an other special

circumstances immediately upon notification.

Process payment via check by phone,Western Union,Money Gram, and

or mail.Verfies funds when available.

Perform any other legitimate collection or non collection related

duties at the direction of managment and supervicory personnel.

Gathered all file information for vehicles that were selected for

repo.

Review, process, close and administer loan proposals.

Interview applicants and request specified information for loan applications.

Analyze applicant financial status, credit, and property evaluation to determine feasibility of

granting loan and submit application to credit analyst for verification and recommendation.

Correspond with and interview applicants or creditors to resolve questions regarding application

information.

Approve loan within specified limits or refer loan to loan committee for approval.

Ensure loan agreements are complete and accurate according to policy.

Maintain database and monitor performance of loans.

Analyze potential loan markets to develop prospects for loans

Collection of loan proposals and ensuring they are processed accordingly.

Verifying the accuracy and thoroughness of the loan application along with other related

documents.

Estimate and assess the financial status of the applicant and cross check this person with the

help of the survey agents.

Schedule an appointment with the applicants and interview them for clarification of the data

submitted on the application, look for any discrepancies.

Explain and affirm the different loan repayment modes and help them to select the best strategy

coinciding with their financial status.

7/2002-5/2006 Accounting Clerk,Admin. Asst

Specialist- Amelia Island Plantation,Fernandina Beach Fl.

Monitored and Processed all account activity and transactions

from Pre-Arrivals to the Billing and Subsequent collection.

Maintained group activity calendar and group billing log.

Daily client correpondence.

Account data entry

Check Aging reports A/R.

Filed and distrubted mail.

Process Travel Agent commission checks.

Logged appropriate forms regarding group nights an comparisons.

Submitted nightly Deposits.

Prepared group commission sheets for Corporate Controller.

11/2000-3/2001 Teller/Customer Service Representative -Bank Temps

San Diego,CA

General Accounting,Bank Teller,Customer Service,Telelphone

Reception

This is a temporary placement agency and each job locations task

varied.

7/1997-3/2000 Bank Teller-Navy Federal Credit Union,Groton CT

Handled large volumes of cash in excess or $100,000.

Completed Internal Revenue deposit and withdrawl forms.

Purchased cash fromt he vault as needed daily.

Processed withdrawls, transfers,loan,mortage,line of credit,lease

and credit card payments.

Maintained on hand traveler'c checks.

Ordered business and personal checks,ATM & credit cards.

Performed account data entry.

Customer Service

Answered Bank phone lines using a muitl-lined phone system.

11/1997-11/1998 (went from full time to part time when got above

job) Customer Service-Walmart,Waterford CT

Assisted customers as needed.

Maintained accurate account of current stock an back stock.

Assisted jewelry department manager with closing of department

and cash balances.

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