Customer Service Technician

Charity Cook

*** ****** ** *** *

Patton, PA ****8

(814) 674 - 5281

***************@*****.***

Administrative Assistant * Claims Processor * Veterinary

Technician

Highly motivated individual with extensive experience in a fast paced

company. Demonstrated ability in handling challenging, diversified, and

changing duties. Major strengths include: excellent organizational skills,

the ability to prioritize and self motivate, flexibility and dependability.

Recognized for the ability to handle challenges efficiently and effectively

with minimal supervision. Strong oral and written skills.

SUMMARY OF QUALIFICATIONS

. Continuously seeks to enhance technical knowledge and work

proficiencies

. Equally adept as an independent contributor or as part of a team

. Maintained customer satisfaction in a fast paced environment that

required effective multi-tasking skills

. Strong attention to detail, took initiative to complete each task with

a high level of efficiency and in advance of deadlines

. Computer skills: Microsoft Word, MS Excel, MS Works and Outlook

PROFESSIONAL EXPERIENCE

PLEASANT VALLEY ANIMAL HOSPITAL, Altoona, PA 2009-present

Veterinary Technician

. Increase productivity by up to 17 appointments per day by expanding

appointment availability

. Improved customer service by freeing medical personnel, thereby

maximizing client retention

ALLSTATE INSURANCE COMPANY, Altoona, PA 2008-2009

Claim Processing Specialist

Investigated and resolved coverage issues, ensuring customer satisfaction

throughout the insurance claims process.

. Resolved > 2000 financial issues in 3 days as key member of financial

claims team

. Reviewed up to 80 claims per day to settle coverage issues that were

delaying personal auto claim resolution

. Received award for "Top Individual Year To Date Production Results"

(Aug 2009)

. Achieved award for demonstration of Flexibility, Adaptability and

Positive Attitude (April 2009)

HILLTOP ANIMAL HOSPITAL, Ebensburg, PA 2005-

2008

Veterinary Technician / Substitute Receptionist

Charity Cook

Page 2

. Increased revenue by ~ 100 dollars per day by improving productivity

in daily appointment schedule

. Researched and implemented modifications to surgical scheduling and

equipment availability to better accommodate patient flow by up to 2

procedures per day

. Eliminated need for PT receptionist position by cross training for

front desk duties, thereby saving the practice upwards of $5K per

year.

CARLISLE SMALL ANIMAL VETERINARY CLINIC, Carlisle, PA 1998-2005

Veterinary Technician / Substitute Receptionist

. Facilitated completion of 18 to 22 surgical procedures per day thereby

maximizing potential for capital gains

. Performed maintenance on medical equipment, saving practice thousands

of dollars in repair and preservation fees.

. Qualified to operate various mechanical devices to increase

productivity by increasing availability of medical personnel

. Cross-trained in all aspects of veterinary case management to ensure

quality care and customer satisfaction

. Reviewed up to 22 patient charts per day to identify missed charges,

minimizing profit loss to the practice

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Science (B.S.), Veterinary Medical Technology, Wilson College,

Chambersburg, PA

Pennsylvania Animal Health Technician License

Completed > 80 Veterinary Technician Continuing Education Credit Hours

Completed 17 Insurance and Customer Service Related Training Courses

Contact this candidate