Management Project
Resume:
Nathan L Williams
Buford, GA 30519
abmnlh@r.postjobfree.com
SKILLS SUMMARY
Over 10 years of IT experience providing technical support and customer
service to local users and via the phone to remote users. Proficient in
Windows Operating systems, Server platforms, TCP/IP, Project Management,
PBX phone support and website maintenance. CompTIA A+ Certified
Technician, Network+ Certified Professional and Dell Certified Systems
Expert with solid experience in building customer and vendor relationships
at all management levels. I specialize in the support and maintenance of
Dell desktop and laptop PCs and am comfortable meeting with senior
management to discuss, compose and present a yearly IT budget.
PROFESSIONAL EXPERIENCE
2005-Present N.W. Consulting - Buford, GA
IT Consultant
Undertake IT consulting assignments for individuals and organizations in
the Atlanta and Athens Georgia regions. Endeavors have included technology
support at Pioneer RESA for school systems in NE Georgia and PC refresh
projects with Think Resources at Forsyth County Schools, Hunter-Green at
the EPA, Dell with Peak Systems, and CDI Corporation at Noramco Johnson and
Johnson. All PC refresh projects are administered in accordance with Dell,
IBM Lenovo and HP vendor specifications. Perform PC desktop support
projects for FixFlash.com and Geeks Mobile residential and commercial
customers. Deliver a superior customer experience by managing on site
execution according to vendor specific deployment principles.
2003-2005 Wachovia Insurance Services - Atlanta, GA
Senior End User Computing Specialist
Dedicated desktop support technician for 150 Atlanta Insurance Agency
Windows XP end users. Served as a project lead in the Atlanta pilot office
for a dual monitor installation endeavor throughout all of WIS. Maintained
software and hardware inventory; developed, tested and maintained a
business disaster recovery plan. Met regularly with senior management to
discuss ongoing IT needs. Managed third party vendor and warranty
personnel relationships; ordered, imaged and customized the setup of new
PCs for employees; facilitated employee inter-office moves as directed by
management. Managed and facilitated the replacement of 50 PCs each year in
the Atlanta office. Supported all IT peripheral equipment including PDAs,
scanners, and printers. Provided network administration by supporting
Lotus Notes 6.5 email system and managing all file and application server
Veritas tape backups and restored files as requested by users. Responsible
for the overall timeliness and effectiveness of onsite technical support.
Maintained all hardware inventories and documented all technical problem
solutions.
2003 Self-Employed - Flowery Branch, GA
IT Consultant
Undertook consulting assignments for different companies in Atlanta.
Contracts included call center phone support at Web.com for an office
consolidation project, and the Georgia Department of Juvenile Justice for a
massive computer software rollout project at all of the youth detention
centers statewide.
1999-2003 Prime Care Technologies (at Healthprime) - Alpharetta, GA
Client Systems Analyst
Responsible for implementing onsite technical and phone system support to
approximately 100 local Windows users in the Alpharetta corporate office
and for 60 long-term healthcare facilities throughout the US. Traveled
nationwide to implement a Wide Area Network project for approximately 30
nursing homes. Met with management to discuss and implement a Year 2000
readiness plan. Maintained and trouble-shot PCs, printers and peripherals
within the company. Setup new user accounts in Windows, MS Exchange 2000,
Red Hat Linux, SCO Unix, imaged PCs, and provided IT orientation to new
users.
EDUCATION
B.B.A. - Belmont University, 1999
Major- Information Systems Management
Additional coursework taken in Microsoft SMS (2005), wireless networking
(2006), and self-taught HTML programming and Microsoft Front Page (1997-
Present).
PERSONAL Enjoy sailing, fishing, camping, water skiing, speed boating,
snow skiing, scuba diving, and kayaking.
REFERENCES Available Upon Request
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