Management Customer Service

J u l i ann T ruver, MS IS, R H IA

**** ******* ****** • P ittsburgh, Pennsylvania 15220

Home 412-***-**** Mobile 412-***-**** t abmnl4@r.postjobfree.com

Executive Level - Health I nformation Management

E lectronic Medical Record (E MR) P roject Management Specialist

Accomplished Health Information Management (HIM) director with extensive experience (20+ yrs) including managing

paper and imaged records, electronic medical record (EMR) processes and directed multiple EMR system

i mplementations in outpatient physician practice and hospital inpatient settings for a multi-specialty academic medical

center. Managed multiple HIM departments at decentralized hospital locations; served as EMR System Implementation

Sr. Director with focus on ensuring successful EMR installs that fully supported clinical operations in order to enhance

physician/patient satisfaction while promoting optimal health care delivery. Experience includes project management,

staff management (170 employees) ensuring increased productivity and improved operational workflow; demonstrated

expertise in business operations; budgeting and fiscal oversight; staff selection, development, evaluation, and appraisal;

I nformation systems liaison capable of communicating with all levels of management and clinic staff; continuous special

p roject work with challenging objectives/deadlines.

OBJECT I V E

Interested in obtaining an executive level or consulting position in hospital or large physician practice setting that

offers the opportunity to successfully implement industry leader EMR systems. Specifically interested in helping

physicians/staff accept the challenge of EMR implementation (project planning, management, system implementation,

post implementation support and ongoing productive use of system functionality to improve patient care,

caregiver/patient satisfaction, support best practices and research efforts, improve operations and decrease associated

costs.

E D UCAT IO N

MS IS, I nformation Sciences, U niversity of Pittsburgh, PA-1987

BS, Health I nformation M anagement, U niversity of Pittsburgh, PA-1979

SYSTE MS EXPER I E NCE/SK I L LS ACQU I RE D

EMR - EpicCare, Cerner, and Medical Archive Retrieval System (internally developed)

H I M -Intelus, SoftMed, Dictaphone, Dolbey, LanVision/Streamline Health and FileNet document imaging systems

L AB/RADIOLOGY/CLIN ICAL/BILL ING- SunQuest, Quest, DecRad, MediPac/CliniPac, EMTEK

M ICROSOFT -proficient with Microsoft Office applications.

Leadership/Management E MR Project/Product Management Communication

Information Systems Implementations T raining and Presentation Contract Negotiations

H I M Department/System Conversions I nformation Systems Liaison Strategic Planning

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Operational Assessment/Workflow Design A nalytical and Problem Solving Cost Benefit Analysis

Needs Assessment/Process Improvement System Evaluation/Selection Sales/Marketing

PROFESSIONAL EXPER I E NCE

E M Revolution, I NC. P resident/Owner P ittsburgh, Pennsylvania (10-09-present)

EMR consulting fi rm offering Electronic Medical Record services (managing project plan, implementation schedules,

budget, and resources). Offer EMR system selection including RFP development, coordination of proposal responses,

site visits, demos, presentations, proposal analysis/scoring and contract negotiations. Manage project teams

responsible for office assessment, re-engineering office workflow, system set up/build/test, t raining, go live support,

optimization, system maintenance for releases/upgrades, etc. Specialize in documentation development to ensure

smooth t ransition from paper record to EMR for physicians/staff. Assist organizations in meeting recommended

meaningful use criteria.

JUL IANN TRUVER

U N I V E RS I TY OF P I T TSBURG H M E D ICAL CE NTE R (UP MC), P ittsburgh, Pennsylvania • J an.1990-June,

2009 Academic medical center with health insurance division comprised of 20 hospitals and 400 outpatient

clinics/physician offices employing 50,000 employees. Multiple positions held with progressively increased

responsibility.

Vice P resident, P roduct Management and Client Services, A-Life Hospital, UP MC Joint Ventu re (7-08 to

6-09)

Reporting to the President of A-Life Hospital, responsible for managing automated computer assisted coding

application using patented natural language processing engine to analyze structured/unstructured text documents to

assign diagnoses and procedure codes for hospital reimbursement. Managed deployment team responsible for

customer site assessment, project planning, operational analysis, system t raining, implementation and optimization

efforts. Heavily involved in developing specifications for new/improved applications, report design, executive

management analysis, sales/marketing, customer service activities, quarterly site visits to assess application

usefulness, staff adaptation to functionality and conducting client focus groups to continuously enhance products.

Senior Di rector of Electronic Medical Records, Physician Services D ivision (10/07 to 7/08)

Reporting to the Sr. VP, Physician Services Division and the Ambulatory Physician Director. Responsible for

i mplementation, optimization and support of the EMR (EpicCare) system in the hospital based clinics/physician offices

affiliated with UPMC Health System. Responsibilities included resource management-hiring employees, conducting

performance reviews, employee training, payroll, etc.; liaison with Information Services management and system install

teams/analytical staff; continuous interaction with Senior Level Administrator, Physician Users Group and Clinic

Administration, project/resource management and status reporting, special projects, compliance, and regulatory issues,

policy/procedure development, training of administrators, clinicians, nursing and office staff on electronic record

f unctionality, managed system upgrades including testing and documentation of new functionality, oversight on

i nterfacing required to support the electronic record, testing and routinely monitoring error reports, established/managed

E MR liaison and super user program to assist users with system functionality and ongoing system communications,

continuous interaction with operations staff/management and revenue cycle staff to resolve utilization and billing issues .

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D i rector of H I M for P resbyte rian (PU H), Shadyside (SHY) and South Side Hospitals (SSH)-(9/01 to 10/07)

Reported to Sr. Vice P resident of Finance and Chief F inancial Officer-Responsibilities included

m anaging approximately 170 staff in H I M functional areas (file area, record imaging, and release of

i nformation, physician record completion, coding and atlas abstracting); Developed depa rtmental

o rganizational structure including efficient workflow patte rns; appropriate staffing levels, and

d esigned systems/programs. Combined management team to standardize H I M functions across (3)

h ospitals, developed departmental policies/procedures, productivity/quality standards consistent

w ith professional standa rds, ensured adherence to legal/regulatory requi rements and institutional

goals, routine interactions w ith I nformation Services Division staff to implement hospital and H I M

d epa rtment applications (document imaging, release of information, record completion) and the

i npatient electronic record; creation/management of depa rtment budget, pa rticipate on H IPAA

w orkg roups and developed policies/procedures and educational plan to support legislation, di rect

i nteractions with Central Billing Office and Revenue Cycle Teams, pa rticipated in JCAHO and

D O H surveys/visits, developing I nformation Management plans and ensured adherence to all

r ecordkeeping r ules/regulations, routine communications w ith physicians and other departments

t o integrate departmental services, worked w ith purchasing staff to negotiate various vendor

contracts, and strategic planning.

Administrative Di rector of Electronic Medical Records-University of Pittsburgh Physicians (12-99 to 9/01)

Reported to the Executive Director of UPP- responsible for implementation and support of the EpicCare EMR. Managed

staff of 18 employees; established install teams and developed job descriptions that provided career growth opportunities;

established an EpicCare Physician Users Group and held monthly meetings with Clinic Administration; annual budget

development/report variances; project management; developed orientation and training programs for clinicians, nursing

and clinical staff; managed system upgrades and assisted in system builds/testing; completed gap analysis on outpatient

E MR systems provided by Epic and Cerner; established a Post Implementation Program and Help Desk Support 24/7

operation; managed EMR budget for Cerner project ensuring contract guidelines were adhered to; responsible for

communications for the Cerner Project (writing key correspondence and articles for internal newsletters such as EXTRA,

What’s UPP, and CMI); participation in Cerner outpatient system pilot project assisting with analysis of physician office

workflows, screen builds, testing, and development of abstracting plan to abstract a pre-defined essential medical data

set, assisted with developing the training and support model; participated in various meetings with IS staff and physician

p ractice office administration.

JUL IANN TRUVER

U N I V E RS I TY OF P I T TSBURG H M E D ICAL CE NTE R (UP MC)-Continued

University of Pi ttsburgh Physicians-Otola ryngology Department - F inancial Analyst I V- (9/99-12/99)

Direct report to Administrator of the Otolaryngology department; assisted with practice plan administrative duties

and special projects. Instrumental in assisting with establishing the Community Ear, Nose, and Throat Specialists

(CENTS) Network and was named director of operations for this group. Had direct contact with UPP specialty

physicians and physicians in the t ri-state area involved with CENTS.

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E xternal Position w ith Service Link from 3/99 to 9/99 ( refer to other positions held below)

Di rector, E M R Depa rtment for the University of Pittsburgh Physicians (UPP) ( 7/97 to 3/99)

M anaged a staff of 18 employees responsible for installation of the Epic Electronic Medical Record System (EpicCare)

i nto Physician Practices within the University of Pittsburgh. Responsible for developing/managing project plan for

simultaneous deployments; managed focus teams for system design and builds, system t raining and support (including

help desk functions), clinical reengineering and post. Managed. Developed and managed the overall project roll out

p lan for installation of the system. Interacted continuously with administration and clinic staff where EpicCare

System was installed. Work in a consultant/liaison capacity with 17 physician practice plans (operating independently

on various automated systems) and the Information Services Department.

C linical Records System Support Specialist ( 1/96 to 7/97)

Served on team to design centralized business office. Analyzed best practices in scheduling, registration, coding,

charge entry, collections and billing, reengineered operations to standardize functions within the practices. Actively

i nvolved in selection of sophisticated data base management system designed to handle clinical and financial records

for outpatient clinic encounters (i.e. Request for Proposal (RFP), vendor demonstration scenarios, assessments, etc.).

D i rector of Health Record Services Depa rtment - P resbyterian University Hospital of the UP MC (10/90

t o 1/96)

Managed Health Record Services Department daily operations; direct management of 80 staff in files, microfilm,

release of information; coding/MedisGroups, t ranscription; record completion, and off-site warehouse storage. Focused

on clinical reimbursement for hospital services for various financial classes; research of data for development of clinical

pathways; collection of hospital stats for income projections/scoring of health care data for admission severity/morbidity

r atings. Performed special projects including managing an enterprise wide project to implement document

i maging/workflow techniques and reengineering. Active participation on hospital commit tees and began investigating

feasibility of installing electronic patient records. Gained experience writing system specs and vendor Requests for

P roposals (RFPs), vendor/system selection, justification and contract negotiations. Direct responsibility for 2 million

dollar operating budget, conducted research projects; quality assurance activities; business systems planning; systems

analysis; project management; participated in hospital regulatory surveys ensuring compliance with regulatory

guidelines set forth by Department of Health (DOH) and Joint Commission Accreditation of Hospital Organizations

(JCAHO); significantly decreased outstanding billing balances at hospitals managed for inpatient and outpatient

accounts; developed an education program to improve physician documentation for accurate reimbursement; developed

t racking tools to document reimbursement gains/losses due to clinical documentation issues, implemented quarterly

coding audits for hospital-based clinics, coordinated activities of Medical Record, Forms and H I M Integrations

Committees, and worked closely with Physician Chairpersons and Department directors,

F inancial Analyst - Health Record Service Depa rtment - P resbyterian University Hospital (UP MC) (1/90

t o 10/90)

Health Record Services Department assignment; performed systems/operational analysis; assessed

p roblems/recommended resolution; standardized policies/procedures, job descriptions, performance standards,

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employee mentoring/evaluations; systems evaluation, selection and installation; development of t raining/orientation

p rograms, integration of H IM functions; and customer service with various levels of management.

JUL IANN TRUVER

ADD I T IONAL POS IT IONS H E LD

9/99 to 6/09-Consultant for University of Pittsburgh Physicians Depa rtment of Otolaryngology -Di rector of

O perations for Community Ear, Nose and Throat Specialists (CENTS) Network

3/99 to 9/99-Service Link – Real Estate Vendor Management Company, Pgh, PA-Vice P resident, Responsible

for Mortgage Refinance/Closing Scheduling Department processes

8/88 to 1/90-Document M anagement, I nc., Pgh, PA -Owner - Account Executive

Operated and managed a small business which offered information management consulting services in the areas of

records/forms management, storage/retrieval, micrographics and disaster response planning.

9/86 to 1/88-Allegheny County M H/ MR P rogram, Pgh PA-Health Records Consultant

Established centralized client recordkeeping system ensuring regulatory compliance for the Direct Services Division.

8/81 to 6/88-Union National Bank, Pgh PA-Assistant Vice P resident for I nformation/Records

M anagement- Responsible for the bank’s Records Management Program designed to manage the creation, processing,

packaging, off -site storage, retrieval and destruction of official bank records.

10/79 to 8/81-Northe rn Communities M H/ MR Center, Pgh, PA-Clinical Records Di rector

Managed clinical and county information system records.

PROFESSIONAL AFF I L IAT IO NS

R H IA-Registered Health I nformation Manager- American Health I nformation Management Association

( AH I MA)-Oct. 1979

Member of Board for Bidwell T raining Center -assisted in developing the EMR Technician Program Curriculum

H I M Student Mentor for local universities (University of Pittsburgh, Duquesne University, Community College of

A llegheny County).

RE FERE NCES

Available upon request.

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