Customer Service Manager

JOHN J. LITTLE

*** * ****** ****** **** ( Centerville, Ohio 45458

Email: abmnkx@r.postjobfree.com ( Home: 937-***-**** ( Cell: (937) 422-

4390

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Maintenance Management ( Team Building & Leadership ( Quality

Maintenance & Repair

OBJECTIVE: A seasoned 20+ year maintenance supervisory professional with

expertise in quality management across various industries seeks a dynamic

career opportunity that can utilize a strong work ethic, LEAN manufacturing

background, and an outstanding track record for efficiency improvements for

organizational improvement.

AREAS OF EXPERTISE

Maintenance Management Lean Manufacturing Customer Service &

Support

Budget Development Resource Allocation Vendor Relations

Scheduling Processes Budget Management Inventory Control

Business Process Best Practices RCM

Management

PROFESSIONAL EXPERIENCE

Cargill, Dayton, Ohio

2007 - 2010

Maintenance Manager

. Oversaw all aspects of maintenance for an 185,000 bushel/day corn wet

milling operation.

. Directly managed 6 salaried, 18 union reliability technicians and a

maintenance workforce over 100 employees safely performing scheduled,

proactive, and project maintenance.

. Ensured total warehousing, security, and food safety in all facets of

processing.

Accomplishments:

. Employed change management to increase employee engagement to an all-time

high of 85%.

. Developed and managed the $28MM annual maintenance budget providing

constant oversight and updates to ensure compliance.

. Optimized and aligned the Reliability Teams' approach in proactive

technologies; vibration and oil analysis, infrared, motor circuit

analysis, ultrasound and thermography which made a dramatic turnaround in

asset health.

. Brought all maintenance contractors under written contract to improve

cost management, accountabilities and effectiveness/efficiency.

. Coordinated with five sister plants in sharing best practices,

communicating successes, and assisting with support personnel or

resources.

Suburban Energy, Grand Gorge, New York

2004 - 2006

Maintenance Manager

. Consulted with customers to determine HVAC needs and offered superior

service and support.

. Managed service department operations including budgeting and scheduling.

. Planned installations and maintenance procedures and resolved in-house

and project-related issues.

. Ordered equipment and supplies, and controlled inventory of the terminal

warehouse and service vans.

. Supervised and motivated 8 technicians while tracking progress on each

project.

Accomplishments:

. Exceeded profit standards by achieving 45% profit margin for new

installations.

. Successfully revitalized the department to restore profitability after

several years of losses.

. Maintained full accountability for the accuracy and integrity of work

orders, installations and repairs, pricing, and invoices.

. Developed a strong team and provided hands-on training to improve

performance and customer service.

Georgia-Pacific Corporation, Plattsburg, New York

2000 - 2004

Maintenance Superintendent

. Ensured seamless and safe operation of all equipment and tools used in

manufacturing consumer paper products.

. Led 5 supervisors and 45 union technicians to sustain the 24/7 business.

. Introduced maintenance and repair strategies focused on increasing

equipment functionality and up-time.

. Oversaw fleet of 54 tow-motors, as well as shipping/warehousing equipment

and grounds.

Accomplishments:

. Established and implemented an effective preventative and predictive

maintenance program.

. Developed, managed, and provided attentive cost management to optimize

the $1.5 million budget.

. Significantly reduced downtime through preventative programs and

coordinated planned outages with vendors, contractors, technicians, and

operators.

United States Government: Department of State, Morocco, North Africa

1998 - 2000

Facilities/Project/Maintenance Manager

. Performed project management, maintenance supervision, and team

building roles.

. Managed maintenance, repairs, and capital improvements of

facilities and grounds.

. Coordinated small and large-scale projects from start to finish.

Accomplishments:

. Served as Project Manager for the restoration of and improvement of

300,000 barrel fuel storage depot while personally resolving

administrative and maintenance issues to achieve 12% budget surplus.

. Provided full-scale property management for 45 government-owned and

leased properties in Morocco, including the Embassy compound, official

residences, consulate, and museums.

MILITARY EXPERIENCE

United States Navy

1977 - 1998

Aviation Electronics Technician & Maintenance Manager

. Performed aircraft engineering, maintenance, and administrative functions

in a rapid-changing environment.

. Trained and directly supervised a staff, while streamlining and improving

general operations, safety, efficiency, and response time.

. Served as an Instructor, Quality Assurance (QA) Inspector, Shift

Supervisor, and Technician while overseeing more than 200 mechanics and

techs maintaining 14 modern aircraft.

. Developed flight schedules, conducted inspections, and ensured compliance

with standards, requirements, and regulations.

. Managed processes and tracked and updated documentation and reporting.

EDUCATION

M.A. Management and Human Resources Development: Webster University, St.

Louis, Missouri

B.S. Industrial Technology: Southern Illinois University, Carbondale,

Illinois

Certificates in Advanced Electronics and Building Trades

Best Practices Workshops in Lean Manufacturing

Contact this candidate