Manager Management

Melissa Lester

**** ****** ******** ***** ~ Blacklick, Ohio 43004 ~ 614-***-****

*******@*******.***

PROFESSIONAL SUMMARY

Innovative and results-oriented Human Resources professional with

diverse experiences in corporate, manufacturing and consulting

environments. Areas of knowledge include:

Recruitment Performance Management Project Management

Labor Relations Employee Relations Payroll

Safety Professional Succession Planning Multiple Location

Management

Self Directed Workforce Conflict Resolution Training

TSI DDI Certified Lean Manufacturing (24/7 Union Avoidance

Operations)

Distribution Retail Change Management

PROFESSIONAL EXPERIENCE

Owens Corning

Field HR Leader Newark, Ohio Dec 2008 -

Present

. HR Manager of multiple locations (Union, Non-Union, Self Directed

Manufacturing/Distribution workforces and Sales )

. Initiated Core Assessment Focus Groups to provide analysis of business

and functional strategies and issues then developed action plans to

address the people, organizational and cultural needs of the

organization

. Employee relations issues including conflict resolution and employee

empowerment vs entitlement

. Business Partner with Plant Leadership on organizational design,

strategic grouping strategies, cost saving initiatives

. Successfully negotiated contracts with both the IAM and IBEW

. Responsible for staffing, succession planning, training, development,

performance management, union relations, annual wage and benefits

implementation, and employee relations

. Ensure consistent HR practices, strategy and program execution

throughout all levels of organization

. Act as change agent to continuously improve processes, methods, past

practices, etc.

. Create and implement IDP (Individual Development Plans) for all salary

personnel

. Work with Plant Leadership team to facilitate high-level Management

Tier Reviews

. Develop and Coordinate PIP (Performance Inprovement Plans)

. Establish/implement HR work procedures, policies, standards, goals and

objectives, and priorities

. Insured excellent communication and interpersonal skills and the

ability to effectively work with upper management and field personnel

. Investigate and respond to BCC accusations

. Successful in building key relationships with Union Committees

. Labor relations experience, including hands-on skills in negotiations,

grievances, and arbitrations

. Trained Union Leadership in DDI TSI Process

. Implemented new contracts with substantial change management

. Lead HR Divisional call, held supervisor group and 1:1 meetings

(development)

. Lead HR weekly huddle

. Determined best method and completed fishbone, 5 why, root cause

analysis on all safety incidents

. Assisted in locations being injury free for over 1 year (truly injury

free meaning zero OSHA's and zero first aides)

. Employee relations issues including conflict resolution and employee

empowerment vs entitlement

PepsiAmericas

Assoc Manager Organizational Capability Schaumburg, IL Nov 2007-

Nov 2008

. Functional Leader (Domestic and International) of Performance

Management Process, Talent Identification Process (Succession

Management) for entire organization

. Develop and administer training for HR Leaders on Performance

Management and Talent Identification

. Facilitate employee talent calibration meetings with managers, and

determine individual and organizational development needs. Research

and implement training programs to effectively enhance employee

development efforts.

. Project lead on creation E-Learning modules (Captivate and

Articulate)

. Org Cap Lead on Capital Project

. Prepared business case on transferring Manager Advisor (Website) to

PepsiAmericas Homepage saving $75k per year on overall budget and

lead this project

. Develop and prepared Stakeholder Analysis for all projects along

with Timelines, Communication and Sustainability Plans

Human Resources Generalist Indianapolis, IN April 2006

-Nov 2007

. Responsible for staffing, succession planning, training, development,

performance management, union relations, annual wage and benefits

implementation, and employee relations

. Facilitate employee talent calibration meetings with managers,

determine individual and organizational development needs

. Research and implement training programs to effectively enhance

employee development efforts

. Effectively support and influence senior leadership team with 18

locations, 1700 employees and aprox $560 MM in annual revenue

. Manage and coordinate grievance meetings, arbitration hearings and

mediations with 7 labor unions in Indiana, Illinois and Kentucky

. Provide guidance and counsel to exempt and non-exempt employees on

labor and ethical issues relating to employment law and labor

relations

. Coordinate investigations; develop documentation and resources for

required corrective disciplinary action

. Initiate communication to customer groups on HR and company policy

. Interpret procedures as appropriate for the organization including:

compensation, incentives, development, salary administration and

performance management policies

. Investigate and prepared responses for all EEOC, unemployment and

NLRB charges.

. Complied, organized, and tracked all data for Affirmative Action

Plan

. Selected as one of four Human Resource Generalists in the Company to

attend the DDI Targeted Selection Training Program to be a Certified

Trainer across the Organization

. Trained Managers on new web based staffing program

. Worked directly with all Sales Coordinators to implement "best

practices" of HR thru out Central Division

. Managed Sales Coordinators at all locations and Occupational Health

Nurse

. Maintain business knowledge of product and business (Sales, COGS, New

Product release)

. Received "Exceeds Expectations" on Performance Review and named a

"stretch" candidate (only 1% of employees receive this)

. Participated in discussions at monthly Business Unit Meetings on

budgets, P&L, KPU's, capital planning

. Managed DOT Compliance (records, drug testing, updated laws)

Core Molding Technologies

Human Resource Coordinator Columbus, OH Aug 2003 - Feb

2006

. Daily administration of the CBA with IAMAW Local 1471, including

leading and coordinating all manufacturing supervisors and Plant

Managers with interpretations of the contract.

. Negotiations of the CBA, grievances (all steps), termination hearings

and arbitration

. Assisted in implementation of new Health Care Network

. Recruit, Interview, complete Orientation and administer new hire

training for exempt and non-exempt positions

. Participated in ISO/TS16949 Audits

. Provided HR support as HR Director (3 months) until HR Director was

hired (asked by CEO and CFO to complete recruitment and hiring of new

HR Director)

. Moved FMLA administration from TPA to in house saving department

$28,000 annually

. Provided HR support to 4 locations

. Implementation Manager of new payroll system (ADP) for entire

corporation (4 locations)

. Managed and performed Payroll for entire corporation for 5 months

until Payroll Manager was hired

. Maintain the hourly workforce through appropriate staffing levels by

recruiting, interviewing, complete orientation and administering new

hire training for exempt and non-exempt positions.

. Provide support for all managers and supervisors including guidance

on motivating, counseling on discipline and termination issues and

developing direct/ indirect reports (Succession Planning)

. Representative of the company at OCRC Mediations and ODJFS

Unemployment Case Hearings

. Coordinate with Business Unit Managers on performance appraisal

system, merit increases inline with yearly budget.

. Conduct weekly supervisors meetings/trainings supporting all three

shifts (reduction of grievances by 48%)

. Maintain business knowledge of product and business (Sales, COGS,

PPM, New Business Development)

. Report weekly MOS (severity, frequency, incident, absenteeism,

turnover) to plant manager. Monthly to CEO

. Attend and participate in management meetings including development

plans for new business

Limited Brands

Case Management Consultant Reynoldsburg, OH Oct 2002- Aug

2003

. Manage Workers' Compensation for multiple states (self insured),

administer LOA, FMLA, STD, LTD, coordinate transitional duty work with

injured associate, Coordinate surveillance on injured associate (while

maintaining budget dollars), prepare quarterly reports (monopolistic

states, top 12, FMLA, OSHA), authorize settlements in litigation,

associate relations for all divisions multiple states, develop and

maintain procedures for reporting to various states

Human Resource Representative Sept 2001-

Oct 2002

. Coordinator of Tuition Reimbursement Program for 11 divisions,

responsible for payments of a projected 1.2 million dollars for 2002,

coordinated the administration of unemployment claims, observe

hearings, advise and administer all policy and procedures to

associates, train managers and supervisors STD, LTD, FMLA, LOA

paperwork and claims, associate Relations/Labor Relations with Lerner

New York associates, developed and administered new hire training and

cross team training, designed and implemented Relationship Management

program to provide a better relationship with vendors in conjunction

with SLA's, developed procedures manuals

WinBook Computers

Human Resource Representative Columbus, OH May

2000- Sept 2001

. Recruiting/Staffing, HRIS, New Hire Orientation and Training, Payroll,

Worked with TPA, Annual Reviews, Compensation Standards, Reports (EEO,

OSHA, internal reports), Created policy/procedures manual, Worker's

Compensation TPA,T&D of managers and supervisors on interviewing,

hiring and performance improvement skills, Associate Relations,

Coordinated all company events, Manage front desk staff

DDI Certified MS Office Webex Captivate

Suite

Peoplesoft Authoria ADP Articulate

Taleo ISO/QS Audits Vurv DOT Compliance

PROFESSIONAL CERTIFICATIONS AND KNOWLEDGE

EDUCATION

Ivy Tech Community College, Fort Wayne, Indiana

Graduated with Associate of Science, Human Service Correctional

Rehabilitation

Franklin University, Columbus, Ohio

Graduated with Bachelor of Science Business Management Human Resources

Central Michigan University, Columbus, Ohio

Working towards MBA

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