Human Resources Manager

Randall Jay Miller, PHR

Senior HR Manager & Employee Relations Strategist

614-***-**** ************@*********.*** 5695 Notre Dame Place,

Columbus, Ohio 43213

Profile

Drive strong results by investing in people and cultivating employee

relations, bringing a wealth of knowledge to the table gained through

union and nonunion human resources management experience.

Offer an uncommon breadth of experience, spanning both operations and

human resources, and leveraging knowledge of both areas to infuse

environments with actionable strategies, strong programs, and a top-

performing workforce. Diffuse volatile employee-management relations by

training individuals to cultivate effective working relationships founded

on respect and communication. Create first-time infrastructures in support

of compliance directives, providing associates with on-demand access to

key policies and procedures information. Designed and deployed HRIS

applications to streamline operations, reduce administrative burdens, and

automate HR functions.

Areas of expertise include:

Benefits & Compensation HRIS Implementation & Management

Administration Health & Safety Programming

Manpower & Succession Planning Regulatory Compliance

Performance Management Diversity & Inclusion

Training & Development Risk Management

Cost Containment

Professional Experience

TOMASCO Mulciber INC., Columbus, Ohio

Human Resources Manager (1997-present)

Perform a plethora of generalist functions in support of a highly diverse

team comprised of up to 500 full-time and 200 temporary staff representing

22 nationalities. Recruit and onboard associates, facilitate new-hire

orientations, and serve as the first point of contact for payroll,

benefits, and employee relations concerns. Manage facility security,

working independently and as a member of a cross-functional committee to

implement proactive security and threat management practices. Facilitate

management training, particularly in the areas of employee relations,

performance management, and diversity and inclusion. Provide exceptional

levels of service to clients-despite a 50% reduction in human resources

staff-striving for 100% placement of downsized associates.

< Authored, updated, and maintained key human resources documentation

including a training manual for team leads and supervisors; developed

the company's first handbook and, over time, migrated the handbook and

policies manual to the company's Intranet to bolster access and

compliance.

< Formalized the human resources and operations infrastructure through

development of 50+ job descriptions disseminating performance

expectations plant-wide; developed a proposal to align compensation to

contributions, presenting to senior leadership and receiving favorable

reviews prior to closure announcement.

< Mitigated organizational exposure by thwarting and swiftly resolving

employee relations issues, counseling management and staff on

respecting and understanding the value in a diverse workforce.

Identified and responded to concerns in an appropriate manner,

requiring cultural awareness and sensitivity.

< Streamlined operations and reduced administrative burdens-transitioning

from timecards to an electronic tracking system-by converting time and

attendance to Plexus and integrating a user-friendly Paycor system.

< Played a key role in achieving and retaining ISO 9001 and ISO 14001

certifications; created first-time documentation and training tools,

and conducted surveillance audits to ensure SOP compliance.

< Bolstered employee engagement, productivity, and retention by

recreating the attendance policy to allow employees to strike a more

effective work-life balance while complying with emerging regulations.

< Championed an enterprise-wide Wellness Program which secured high

levels of participation upon rollout; delivered wellness education

sessions to generate program awareness and adoption.

Randall Jay Miller, PHR Page Two

614-***-**** ************@*********.***

Professional Experience Continued...

Roadway Express, Inc., Columbus, Ohio

Relay Dispatcher (1994-1997); Human Resources Manager (1990-1994);

Supervisor (1979-1990)

Rotated through operations- and human resources-centric roles, remaining

flexible to organizational needs during growth and restructuring phases.

Hand-selected for a newly created HR position and charged with ramping up

recruitment and onboarding during a period of rapid expansion. Directed

labor and employee relations for a staff of 200+, of which 85% were

unionized. Served as the workers' compensation administrator, working in

concert with the BWC to create programs which controlled and reduced

associated expenses.

< Captured $750,000 in cost avoidance through the development of a

modified return-to-work program; prevented repeated injuries, and the

need for temporary and overtime labor, by bringing associates back to

work with a modified schedule and ramping up contributions based on

individual recovery.

< Brought the facility into compliance with Federal AA hiring guidelines-

within 3 weeks of assuming HR manager position-championing recruitment,

training, and diversity and inclusion initiatives.

< Optimized operational efficiencies, generating $100,000 in cost savings

per shift through strategic resource allocation, workflow management,

and training and motivating dock workers.

< Catapulted new supervisor success and on-the-job performance through

development and facilitation of a 14-week training program, improving

knowledge capture scores from 15% to 95%.

< Promoted throughout tenure, launching career in Roadway's management

training program, proceeding to Dock Clerk, Supervisor, and Inbound

Planning Supervisor positions, directing a team of up to 45 employees.

Education & Training

The Ohio State University, Columbus, Ohio

Bachelor of Science in Education

Professional in Human Resources (PHR)

Completed professional development in the areas of:

Supplier Support Management Series

Coaching, Counseling, & Diversity

ADA, FMLA, & BWC Regulations

Wellness Program Development

Unemployment Compensation

Sales & Business Development

Affiliations

Member, Society for Human Resource Management (SHRM)

Past Member, Human Resources Association of Central Ohio (HRACO)

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