Customer Service Life Insurance

Ryan P Moore

**** * **** ** *** el-*** Malvern, PA 19355, 267-***-****,

*********@***.***

Objective

Seeking a position that will benefit from my thirteen years of

financial sales and customer service experience which can improve

sales and service levels, along with helping clients meet their

investment goals.

Experience

8/14/2008 to 2/5/2009 Lincoln Investment Jenkintown, PA

Planning, Inc.

Financial Advisor

ACQUIRED AND MANAGED 403(B)7 ACCOUNTS FOR THE SCHOOL DISTRICT OF

PHILADELPHIA FACULTY BY EDUCATING THE EMPLOYEES ON THE NEED FOR

RETIREMENT SAVINGS THROUGH POWER POINT SEMINARS AND ONE-ON-ONE

CONSULTATIONS .

Built portfolios based on Modern Portfolio Theory and monitored

progress by running Retirement Gap Analysis, using the Sharp Ratio,

Morning Star X-ray and other investment tools.

Ran Retirement 360 charts to aggregate multiple investment

portfolios and measure the "optimum efficiency" performance of

mutual funds and annuities in order to recommend changes where

needed to assure clients are on track with their financial goals.

Conducted family financial planning appointments for prospective and

existing clients.

Ran income to debt reports to assist on family budgeting,

determining the need for IRA / Roth IRA and 529 contributions for

income tax purposes, college and additional retirement savings.

Sold annuities, mutual funds, and life insurance.

11/27/2006 to AIG Valic Malvern, PA

8/11/2008

Financial Advisor

ASSETS UNDER MANAGEMENT $24,000,000.

Acquired and managed 403(b) accounts for the School District of

Philadelphia faculty, Archdiocese of Philadelphia, and Philadelphia

Health Care System (PHMC) by educating the employees on the need for

retirement savings through power point seminars and one-on-one

consultations.

Built portfolios based on Modern Portfolio Theory and monitored

progress by running Retirement Gap Analysis, using the Sharp Ratio,

Morning Star X-ray and other calculated tools

Acquired and Managed COMHAR's Money Purchase Plan ($5,000,000) and

403(b) account by introducing a cost-effective and tax deductible

matching plan for a non-profit health care organization, replacing

their previous 401k plan and defined contribution pension plan.

This shifted the tax reporting responsibility to the participants

upon distribution, and relieved COMHAR of complicated bookkeeping

and the expenses of a third party administrator (TPA).

Conducted family financial planning appointments for prospective and

existing clients.

Ran income to debt reports to assist on family budgeting,

determining the need for IRA / Roth IRA and 529 contributions for

income tax purposes, college and additional retirement savings.

Sold annuities, mutual funds, and life insurance.

2/14/2000 to 4/11/2005 Lincoln Investment Wyncote, Pa

Planning, Inc.

Branch Support Representative

ACTED AS A LIAISON CONTACT FOR ADVISORS AND CLIENTS BETWEEN MUTUAL

FUND AND ANNUITY COMPANIES

Performed phone trades, liquidations, and answered general mutual

fund and annuity account questions based on product knowledge,

explaining potential tax consequences, and educating clients and

advisors on mutual fund and annuity products based on prospectus

terms.

Performed branch office visits to conduct paperwork and product

training using power point during seminars.

Troubleshot client accounts and calculated gain / loss adjustments

to correct improper timing of managed advisory account trades.

Introduced the practice of asset retention to the company and

trained customer service representatives, processors and Transfer

Out Team on this procedure which included contacting the existing

advisor, assisting the client on educating the consequence of

comparing and replacing a death benefit for annuities, or evaluating

CDSC charges on B and C share mutual funds, while remaining within

compliance regulations.

11/1/1996 to 2/11/2000 Prudential Investments Dresher, PA

Special Services representative

ACTED AS A LIAISON CONTACT FOR BROKERS AND WHOLESALERS WHO QUALIFIED

FOR "MILLION DOLLAR ROUND TABLE" SERVICE FOR TOP PRODUCERS. THIS

SERVICE PROVIDED "ONE STOP" SHOPPING TO FOLLOW NEW BUSINESS

APPLICATIONS, TRANSFERS, DISBURSEMENTS, YEAR- END CONTRIBUTIONS,

QDROS, AND DEATH CLAIMS REQUESTS THROUGH COMPLETION.

Supported Call Center monitoring scheduling, call time, wrap time,

and call takeovers of call center representatives. Handled calls

during heavy queue call times.

Trained new hires on the data entry of new business applications,

and trained on product knowledge.

Handled the special ACAT Unit for drop tickets of new business

applications and trades, liquidations and transfers for the

brokerage side of the annuity business.

Skills

FINRA: SERIES 6, 63, 65 LICENSES

Pennsylvania Life, Health and Variable Annuity

Computer: Microsoft Office (Word, Excel, Power point), Lotus,

Outlook, Morningstar X-ray

Education

1987-2003 Temple University Philadelphia, PA

Business Management

84 CREDITS TOWARDS A BUSINESS MANAGEMENT DEGREE

References

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