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Customer Service Medical Assistant

Fremont, California, 94538, United States
May 27, 2010

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**** ****** ******* #***, *******, CA 94538(510-***- ****(

Sharon Bennett


To obtain a position working/using my skills with implentation and

supporting/training Clinical Applications.


4/08-Present Palo Alto Medical Foundation Mountain View, CA

EHR Analyst/Trainer, Operations

Responsible for workflow validations for several departments

Lead Analyst for Family Medicine, Hematology/Oncology, and

Occupational Medicine

Assisted with Epic training for Back Office staff and Providers.

Epic Floor Support for PSR's, Back Office, and Providers

Assisted with Epic Department Efficiencies post go-live

Epic Ambulatory Fundamentals class, Microsoft Office Suite, Visio 03,

Snagit, IDX Flowcast 3.0, Patient Care Systems (PCS), IDX-Epic

Hyperspace Interface, Remedy, RBOTT

Conversion testing, One of the highest in testing


9/05-3/08 San Jose Medical Group San Jose, CA

Medical Assistant

Train new hires for back office staff

Rooming patients, Telephone Triage, Vital Signs, Customer Service,

Assisting in bone marrow testing, IDX Flowcast 3.0, Cerecons

Referrals, Microsoft Office Suite, Weekly Injections, Yearly Flu


Assist Back Office Supervisor with computer training, Ordering


3/00-2/04 The Children's Recovery Center Campbell, CA

Certified Nurse Assistant

Vital signs, Bathing/getting the children ready for the day

Wound Cleaning, Charting

Formula preparation, Weekly Weigh-ins

Training the new hires

9/98-8/99 Stride Rite Bootery Beaverton, OR


Scheduling, handling money

Manage and Train Staff, Microsoft Office Suite

In charge of 5 to 6 employees, stocking inventory, Ordering supplies


Aloha High School, Portland Community College, West Valley College,

Bryman college

High School Diploma, General Education, Medical Assistant

References- References are available on request

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