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Customer Service Manager

Location:
Harker Heights, TX, 76548
Posted:
June 11, 2010

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Resume:

Maria Torres

abmnhg@r.postjobfree.com

**** ******** ***** ***# ****. Austin, TX 78741 . 254-***-****

EDUCATION

The University of Texas at Austin

Bachelor of Arts

May 2010

Major: English Minor: Government

Overall GPA: 2.66 Major GPA :3.3

Contributed 80% of living expenses in 2008-2010 academic year

EXPERIENCE

Kins Market -Cashier, Student Manager; Austin, TX Fall

2007-Spring 2010

. Helped keep the store clean and organized

. Excellent customer service skills

. Stocked items when shipments came in

. Responsible for handling a cash drawer of up to 300 dollars

. Processed credit cards and checks

Boston's Gourmet Pizza Pasta Restaurant - Server; Killeen, TX Summer

2008

. organized seating arrangements in a fast paced environment

. Excellent customer service skills

. managed up to 4 tables at a time

. cash handling

. prepared establishment for incoming patrons

Texas Land and Cattle Steakhouse - Server; Killeen, TX Summer 2009

. Prepared establishment for incoming patrons

. welcomed guests and made sure that they were comfortably seated

. ensured that restaurant image and service quality was maintained

. managed up to 5 tables at a time

. handled cash with up to 250 dollar tabs

. trained incoming servers on rules, regulations, and customer

service

LEADERSHIP EXPERIENCE AND ACTIVITIES

Kins Market- Student Manager Spring

2008-Spring 2010

. responsible for the security of store and merchandise

. Give responses to inquiries by telephone and written

documentation

. Filing and copying of invoices

. Assisted in the promotion of new products and programs

. Help to increase sales in higher profit of natural food

department by advising customers on bulk alternatives to name

brand items

. in charge of labeling and ordering

. Maintained accurate monthly inventory

First Year Interest Group Member Fall

2006

-recruited 25 members to the organization

Hispanic Student Association, Member and Volunteer Fall

2008-Spring 2009

HONORS

University Honors (Spring 2007)

MG James Ursano Scholarship Program

ADDITIONAL INFORMATION

Computer Skills: knowledge of MS Word, Excel, PowerPoint; Web 2.0 -

Social networking (Facebook)



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