Customer Service Sales

Gretchen Dutcher

Mobile Phone: 858-***-****

Secondary Phone:

E-mail: abmngr@r.postjobfree.com

[pic]

OBJECTIVE

Offering Excellent communication skills and a proffesional work ethic.

Able to perform tasks both quickly and efficiently while still maintaining

an organized work space.

Possesses flexibility to adapt to any work environment.

Seek to apply these skills as a responsible, driven employee and develop

more as needed.

[pic]

WORK EXPERIENCE

Price Coordinator/ Cashier/ C.S.R.

January 2008 - June 2009

Staples San Diego, CA

Retail

CUSTOMER SERVICE:

- Provided customers with prompt, informative, and friendly service

- Directed customers to their specific shopping needs

- Aided in product retrieval

- Placed online orders for customers

-Answered phones and transferred calls to desired departments

SALES:

- Opened, closed, and counted register tills

- Performed various transaction tasks

- Sold plans and attachments

- Signed up customers for store rewards cards

OTHER TASKS:

- Broke down shipment pallets and separated items by department

- Used an inventory data base to locate products

- Shot and executed product pull lists for item restock

- Physically searched for and relocated misplaced product

PRICE COORDINATOR:

- Printed, sorted and resized tags

- Removed and replaced expired sales tags

- Re-tagged moved and re-set merchandise

- Performed monthly top-to-bottom store scan to ensure accuracy

- Followed Price Change Report checklist noting items not on display

- Reviewed and researched Price-Discrepancy reports

- Excecuted Weekly Price Audit sheets, ensuring items were tagged correctly

- Filed all reports and necessary paperwork into the Price Coordinator

binder.

Front Desk/ Receptionist/ Customer Service

September 2006 - February 2008

Poway Entertainment Company Poway, CA

Other/Not Classified

BASIC TASKS:

- Provided customers with friendly service and an enjoyable bowling

experience

- Answered phones, transferred calls, and took messages for management

staff

- Performed various register transaction tasks

- Totaled checks, ATM slips, and day shift bank drops on 10-key calculator

- Scheduled league make-ups, meetings and lane reservations

- Booked group events, birthday parties, and company functions

LEAGUE TASKS:

- Collected and recorded team payments and shortages.

- Totaled and balanced collection sheet forms

- Entered League fees and data into main computer

- Filed collection sheets and other hard copy documents

- Ensured all league data was signed & dated, accurate, and up to date.

PARTY COORDINATOR:

- Assigned lanes and shoes

- Reviewed basic lane instruction and safety rules

- Took food and beverage orders

- Started lanes, ordered pizzas and sent drink orders to snack bar

- Provided assistance upon request

- Cleaned up and broke down party tables

- Totaled and closed out party tabs

OTHER TASKS:

- Created flyers, reminders and mailing lists using Microsoft office

- Organized, sprayed and occasionally scrubbed bowling shoes

- Removed scuff marks and dusted approaches and ball returns

- Walked lane dividers to retrieve stuck balls and stray pins from lanes

- Used P.A. system to inform mechanics in back of machine problems

- Helped customers with scoring system and gutter bumpers

- Reminded customers of establishment rules

Cashier/ C.S.R.

March 2006 - August 2006

Subway / Atomic subs co. Poway, CA

Food and Beverage Production

-Restocked supplies and prepared food

-Maintained a clean environment for customers and a sanitary work space for

employees

-Received and distributed cash

-Provided customers with prompt and friendly service

- Followed store procedure

-Completed closing tasks

Cashier/ C.S.R.

June 2005 - October 2005

Robek's Juice/ 3M's Healthy Eats Poway, CA

Food and Beverage Production

-Greeted Customers

-Received and distributed cash

-Provided customers with prompt and friendly service

- Disassembled and reassembled equipment for sanitation

- Restocked store supplies

- Replenished frozen fruit bins and walk-in cooler

-Maintained store appearance

- Followed closing procedure

Volunteer Animal Keeper

May 2002 - January 2003

H.O.W.L (Helping Our Wild Life) Poway, CA

Nonprofit Charitable Organizations

-Cleaned and safely sanitized animal cages

-Applied ointments and other medications

-Replenished food and water

-Provided specific requirements for animals with special needs

-Exercised recovering and able-bodied animals

[pic]

EDUCATION

High School or equivalent,

12 2006 - 8 2007

Poway Adult School Poway, CA

[pic]

SKILLS

Multi-line Phone Intermedi

Systems ate

10-key calculator Expert

Customer Service Expert

Scheduling and Expert

Booking

Filing and Expert

Organizing

Microsoft Office Intermedi

ate

Additional Sales Intermedi

ate

[pic]

LANGUAGES

Spanis Beginn

h er

Contact this candidate