Customer Service Quality Assurance
Resume:
Antionea StilesAntionea StilesAntionea Stiles
*** *********** **** ****** *****, MD 21117 Phone: 443-***-**** Fax: 443-***-**** E Mail:
abmnfr@r.postjobfree.com@abmnfr@r.postjobfree.com
Objective
A self starter who understands the importance of balancing autonomy with following specific instructions and procedures with regard
to internal controls, audit and security regulations. The former owner of a small business who facilitated the well being and health of
children. A dedicated and motivated individual who can thrive in a demanding environment while providing prompt and courteous
customer service. An effective communicator at all levels
Experience
SI Restoration – Collections Officer/Office Assistant June 2007 to December 2009
Lead Collections Officer responsible for field collections. Collected and disbursed funds in accordance with bookkeeping
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standards and performed corresponding bank transactions
Coordinated field collections with Project Estimators. Ensured proper collection strategies and protocol were followed throughout
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the lifecycle of the project
Gathered and reviewed estimates and insurance payments regarding physical work location and assets to ensure accurate billing
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based on estimates and services rendered
Responsible for updating vendor information, as well as facilitating in person bill payment and collection.
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Filed employee records and employee timekeeping records
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Filed resident data to satisfy internal Pivot guidelines
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Provided Data entry and processing of customer information such as damage type into A Systems (Billing System) and JPP (Data
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storage of damage type)
Drafted and edited office memos
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Communicated with customers, employees and other individuals to answer questions disseminate or explain information, take
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orders and address complaints with regard to billing, work estimates and vendor schedules
Coordinated meetings and onsite visits with waste management companies, flooring, carpeting, appliance and uniform vendors
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Processed customer and vendor bills, contracts, policies, invoices and checks
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Maintained and updated other documents to be able to respond to job costs, employee records and work estimate requests in and
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efficient and timely manner as work estimates and work performed depended on these records
Performed reception duties as needed which included routing telephone calls and vendor visits, opening, sorting and processing
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incoming mail, responding to correspondence and preparing outgoing mail
Home Daycare Provider – Owner/Operator October 2001 to June 2007
Owner for six years of a fun safe and hygienic environment that was created in accordance with all of the State’s Occupational
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Health and Safety guidelines for children ages 6 weeks to 12 years
Antionea Stiles
615 Hammershire Road• Owings Mills MD 21117• Phone 443-***-****• Fax 443-***-****• Email abmnfr@r.postjobfree.com
General CPR and First Aid training for health care
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Facilitated activities such as cooking, painting with different materials, games that promoted motor skills and cognitive skills
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Provided nutritional snacks and meals in conjunction with parent’s and state’s requirements
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Proven knowledge of children’s cognitive, cultural, social and development methods and techniques
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Facilitated the importance of playing, reading and quiet time activities for children less than 12 years of age
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Extensive knowledge of Child Protection legislation and its implications for the care and protection of children
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Exceptional knowledge of child care facility services, certification and licensure requirements as evident in obtaining
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Communications Skills for Child Care Professionals and Preschool Child Care
Strong ability to undertake all vigorous physical requirements involved with the early childhood setting including lifting loads of
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50lbs, bending, squatting, pushing, pulling, trunk twisting, kneeling, standing and sitting for long periods of time
Demonstrated ability to work in partnerships with families
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Proven ability to communicate all necessary information clearly to families and children
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Demonstrated commitment to ongoing professional development in the early childhood profession by taking classes monthly
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based on the needs and requirements of daycare
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Hechinger Customer Service Manager April 1995 to October 1999
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Supervised a staff of forty people within the customer service and front end department
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Responsible for the recruitment and training of customer service representatives
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Managed the need and requirements of high revenue commercial accounts through extensive follow up procedures
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Improved customer service based on the client feedback through the development procedures
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Monitored the performance of the personnel to ensure a productive work environment
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Managed the HR function in the areas of the staffing and training
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Motivated employees to achieve personal goals and consistently meet expected quotas
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Built a teamwork environment that encouraged hard work and collaboration
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Ensured workflow customer service excellence, and quality assurance
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Education
Community College of Baltimore County September 2008 to Present
Associates Degree in 2013
Highland Springs High School June 1989
Degree: High School Diploma
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Antionea Stiles
615 Hammershire Road• Owings Mills MD 21117• Phone 443-***-****• Fax 443-***-****• Email abmnfr@r.postjobfree.com
Skills
Conflict and negotiation skills, motivating others, decision making, problem solving, active listening, proactive attitude, team player
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