JAY S. ANDERSON

***** ****** ******

Rancho Mirage, CA 92270

760-***-****

abmnf4@r.postjobfree.com

HIGHLIGHTS OF EXPERIENCE

. Over 23 years of competent management, operational experience, and

leadership in a dynamic Fortune-100 Information Technology (IT)

corporation.

. Extensive results-oriented experience delivering projects using Software

Development Life Cycle (SDLC) methodology.

. Solid project management skills - unblemished record of developing,

managing, controlling, coordinating, implementing, and supporting

multiple IT projects on time and within budget.

. Coordinator and facilitator of client meetings for the purpose of

gathering and documenting business processes and requirements for

business intelligence applications.

. Exemplary sales and business process re-engineering skills for analyzing

and recommending business processes and system modifications.

. Creator of intricate business process models, business requirements,

functional requirements, comprehensive test plans and test case

scenarios.

. Effective communicator with other IT functional groups for conveying

business requirements and functional specifications.

. Proficient at analyzing test results and recording anomalies in automated

tracking systems.

. Coordinator and executor of User Acceptance Testing (UAT) for enterprise

level software applications.

. Contributor in technical reviews and Gap Analysis reports.

. Dynamic Instructional skills for the purpose of education and training to

staff and/or clients.

. Proficient knowledge of MS Office suite of applications: Outlook, Word,

Excel, PowerPoint, Visio, Project.

. Other qualities include: mentoring, consulting; marketing; account

management; customer relationship management (CRM); program/product

development; business/operational planning; recruiting/retaining; market

research analysis; demand/revenue forecasting; and information technology

assessment.

. Nine years of passionate dedication and loyalty to a major US airline and

the travel industry.

PROFESSIONAL Experience

Business Analyst - Advanced

Electronic Data Systems/Hewlett-Packard

June, 2002 to September, 2009

Rancho Mirage, CA; Arlington, VA

. International Project Manager - orchestrated effort to electronically

integrate the passenger ticketing system of a major US airline to that of

26 foreign air carriers; functioned as customer liaison by facilitating

world-wide meetings with myriad clients and developers throughout project

life cycle.

. Co-creator of project schedules using MS Project software; applied

Critical Path Method modeling and Schedule Risk Management analytical

skills; monitored schedules and applied Earned Value analysis.

. Key creator of a Process Decomposition Model of the Shared Airline

Reservations System (SHARES) used to develop a Graphical User Interface

(GUI); created detailed GUI functional requirements using CaliberRM.

. Designed highly complex, intricate business process flow diagrams using

MS Visio for foreign software developers to demonstrate how all facets of

the GUI should function individually and interact with each other.

. Conceived strategies for testing the GUI using test management tools

(Mercury Quality Center TestDirector, Bugzilla) and developed subsequent

test scripts, ensuring system's strict compliance with stated business

requirements as part of the Software Development Life Cycle (SDLC).

. Tested GUI applications, analyzed results, and articulated details of

software anomalies to developers.

. Created training manuals for SHARES functionality and trained client

staff on how to manipulate the GUI.

PROFESSIONAL EXPERIENCE (continued)

Business Analyst - Advanced

Electronic Data Systems/Hewlett-Packard

January, 2002 to June, 2002

Herndon, VA; Washington, DC

. Created logic and tax tables for a new automated airline pricing

database. Created test cases, test scripts and executed testing.

Validated correct tax coding to ensure a quality product was delivered to

client.

. Team leader of the User Communications and Training Team, comprised of

geographically separated staff members, in support of the 8.8 billion

dollar Navy Marine Corps Intranet (NMCI) account.

. Planned, developed, and posted software training materials to the NMCI

website for over 375,000 end-users.

. Conducted various metrics analyses to produce accurate and timely monthly

status reports for the client.

. Coordinated printing of Quick Reference Guides; produced technical

articles for an internal newsletter.

Business Analyst - Advanced

Electronic Data Systems/Hewlett-Packard

February, 1994 to January, 2002

Alexandria, VA; Monterey, CA

. Operated under the Capability Maturity Model Integration (CMMI) process

improvement approach to execute the coordination, support, and training

of end-user system applications for the Defense Enrollment Eligibility

Reporting System/Real-time Automated Personnel Identification System

(DEERS/RAPIDS) Operations Division, having an annual contract value of

over $12 million dollars.

. Recognized as subject matter expert on application of Public Key

Infrastructure (PKI) for use in "Smart Card" technology as defined by the

International Organization for Standardization (ISO) 9000 quality

management approach and developed for all seven branches of the US

Uniformed Services.

. Corporate Field Representative for 111 military medical and personnel

facilities within the National Capitol region; provided initial training,

on-going program support, and enhanced customer relations.

. Often hand-picked for most challenging, short-notice projects, such as

installing hardware and subsequently training personnel on creation of

Common Access Cards for deploying aircraft carriers.

. Solid project manager - one of only three individuals entrusted with

scheduling site visits by 14 field representatives; flawlessly planned

and executed implementation schedule for software redesign.

Business Analyst

Electronic Data Systems/Hewlett-Packard

September, 1986 to February, 1994

Miami, FL; El Segundo, CA

. Expertly executed software development life cycle for several major US

and foreign airlines; interviewed clients, analyzed airline tariffs,

determined software requirements, wrote business requirements and

functional specifications, developed test plans and test scripts, tested

software applications, recorded anomalies in tracking system, coordinated

User Acceptance Testing (UAT), implemented software products, conducted

product post-implementation analyses, performed project close out

procedures.

. Appointed Implementation Specialist for the Shared Airline Reservations

System (SHARES) located in Los Angeles, CA; coordinated connectivity to

the fare pricing system in Miami, FL which significantly enhanced the

ability of over 20 major carriers worldwide to more efficiently quote

prices to customers.

. Developed and maintained computer-based training courses for all airline

applications; loaded courses onto the mainframe and created functional

specifications for software applications.

Passenger Services Instructor, Ticket Agent, Reservations Agent

AirCal Airlines, Inc., Newport Beach, California

July 1979 - September 1986

. Trained new and existing Ticket Agents throughout the airline's route

system, evaluated their performance for Management, and terminated their

employment when necessary.

. Revised the Passenger Service and Ramp Operations Manuals to improve

efficiency of operations.

. Actively supported all aspects of airline operations; conducted passenger

check-in, ticketing, reservations, and meticulously calculated aircraft

weight and balance, and fuel requirements for safety.

Education

Certificate in Human Resources Management

University of Virginia

Associate of Arts, Air Transportation; Cum Laude Graduate

Santa Ana College, California

OF NOTE

. Hewlett-Packard Alumni Association member

. EDS Alumni Association member

. System One Corporation Alumni Association member

. Professionals in Human Resources Association, District 18 member

. USO volunteer at Palm Springs International Airport

REFERENCES AND SALARY INFORMATION

Personal and professional references as well as salary history and

requirements are available upon request.

Contact this candidate