Sales Customer Service
Resume:
Connie Cumpson
Chesterland, Ohio 44026
Career Goal: To utilize my Associate Degree in Purchasing and Supply Management, graduating Fall 2010.
Experience: Test Technician - Libra Industries, 7770 Division Drive Mentor, Ohio 44060. 440-***-****. (July 9, 2007 –
Present). Supervisor: Joe Prokop. Test and inspect IRA modules and terminal blocks for Rockwell
International. Troubleshoot and repair assemblies.
Quality Inspector - Channel Products, Wilson Mills Road, Chesterland, Ohio 44026. (Aug. 2004-Mar.
2007) 440-***-****. Supervisor: Sherri Nagy. Inspected boards according to specifications. Performed
dock audits on orders before they shipped to customer. Prepared and participated in ISO audits.
Buyer/Scheduler Associate: (June 2000 – June 2003)
Heilind Electronics, 5300 Avion Park Drive, Highland Heights, Ohio 44143
Supervisor: Bryan Heisler 440-***-****.
I created production orders in the MRP system, assigning them Customer Promise Dates based on raw material
and labor lead times. I had the responsibility of giving the production orders a promise date and then I assisted
the Production Team Leaders by prioritizing their orders. I expedited and re-allocated parts and worked with
Engineering to cross reference parts. I then made temporary deviations to the bill of materials; re-printed and
re-routed paperwork to ensure the customer received their orders on time. I entered buy card data into the
MRP system and entered the dock date information received from our suppliers. I analyzed the missed buy
card report and updated material lead times, called suppliers for confirmation of material ship dates, expedited
parts, changed ship methods and performed other duties as needed. I searched the internet for new suppliers,
contacting them for information. I held individual weekly meetings with each Team Leader to review the
orders they were responsible for in the upcoming weeks, and helped resolve any issues that they may have with
parts. I read Supplier magazines to keep abreast of new procurement developments. Inside Sales contacted me
for any necessary information regarding customer orders. I was the main source for internal communications
between purchasing, inside sales, shipping, and the manufacturing floor. I processed all returned orders
(RMA’s), processing the paperwork and computer data through to completion, closing the RMA.
Administrative Assistant – Quality Control: (March 1998 – July 1998) Kelly Services 336-***-****.
Amp Inc. (Now Tyco), Pegg Road, Greensboro, N.C. 27409 (336-***-****
Supervisor: Mr. Jackie Kline
My main job was to maintain ISO Procedure Books, support Quality Engineers, answer phones, computer
work, and filing, schedule meetings, order supplies, take meeting minutes.
Customer Service Representative (1992 - 1997)
NCR Corporation, 2651 Satellite Blvd., Duluth, GA 30136 Phone: 770-***-****
I communicated information to customers and Field Sales Engineers concerning deliveries, engineering and
order revisions. I entered sales orders into MAPICS. I handled inquiries on quotes, product availability and
inventory questions. I attended Sales/Marketing meetings to keep informed on new products, and phased out
products. I maintained daily reports and kept accurate records. I attended training seminars and self-
improvement classes to improve performance. I was responsible for keeping my department’s ISO book
current for audits. My primary function was customer interface/ problem solving; interfacing with Field Sales,
corporate and internal organizations on a daily basis to resolve and improve customer order/satisfaction issues.
Inventory Control Associate:
Ricoh Electronics, 1125 Hurricane Shoals Road, Lawrenceville, Georgia 30243
(1990-1991) Phone: 404-***-****
Responsible for timely and accurate cycle count reconciliations. Analyzed processes and historical information
to identify and resolve inventory inaccuracies. Resolved inventory exception conditions such as negative on-
hand balances, system errors, build requirement errors. Performed cycle counts.
Education: Bachelor of Business Administration
Ohio University, Athens, Ohio June 1989. GPA 3.5 out of 4.0 scale.
Microsoft Word, Excel, Outlook, MAPICS, SAP, MRP, KANBAN.
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