Customer Service Sales

Luis Reyes

**** ********** *** - ******** ** **205 - ph: 209-***-****- email:

abmndn@r.postjobfree.com

Objective: To secure a position with a well established organization with a

stable environment that will lead to a lasting relationship. I am a self

motivated bilingual professional with a strong background in sales and

Management.

Professional Experience

. 4 Years of District Manager experience, multiple location management

. Over 5 years in outside sales experience and account management.

. Microsoft word, PowerPoint, Excel, Microsoft outlook and POS sales

systems.

. Bilingual in Spanish able to speak, write and read

. Over 7 years in Retail Sales Manager/ Operation manager experience and

close to 10 years in customer service.

AT&T Mobility- Retail Sales Manager/ Operations Manager Feb

2008-Feb 2010

. Hired, trained, supervised and mentored 45 staff members; motivated

staffs to meet/exceed establish sales goals and objectives by

developing effective strategies in the biggest store in the central

valley.

. Controlled all incoming and outgoing inventory in store that included

inventory control and merchandising.

. Worked closely with sales staff by monitoring sales by doing one on

one training and also shadowing.

. Helped establish new hiring process in company that is used currently

to find prospecting candidates.

AT&T - Lead account executive Feb

2005- Jan 2008

. Meet/exceeded monthly objectives that consisted of selling voice/data

handhelds, GPS programs, landline services to both consumers and

business customers by doing cold calling and networking.

. Prepared and Presented professional corporate business proposals and

executive presentations to business customers.

. Managed and maintained current business customer by doing account

maintenance and increasing revenue by offering new products and

services.

Bank of America- Trainer July 2004-Dec

2004

. Worked closely with multiple branches by educating, monitoring and

preparing tellers with the customer by inspecting and mentoring.

. Helped increase new customer enrollment by 15% in the first quarter

with education and one on one training.

. Interview, hired, conducted orientation and held observations on staff

to increase quality in multiple branches with customer retention with

staff.

. Managed multiple large branch accounts that ranged from 25 employees

to 3000 employees with table days and company events.

Metro PCS- District Manager May 2001-July

2004

. Managed five different locations with a work force of over 300

employees and helped company open 3 new stores in 1 year. Trained and

mentored 5 store manager with a proven track record in continuous

increase in sales and customer service.

. Responsible for every phase of Retail Sales environment from opening

to closing. Duties as a retail manager included but not limited to

sales coaching, outside sales events and working closely with VPGM to

give quarterly presentations on customer relations, P & L and new

quarterly approach for district.

. Managed, prospected and increased all small business customers in our

area working closely with sales staff to improve sales.

Accomplishments

. Lead company in sales and customer service for Northern California 3

years in a row (2006-2009 AT&T) named to AT&T summit winner

. Given prestigious award by company headquarters for exceptional sales

and customer service currently on ATT.com website representing

company.

. Recognized as employee of the year by Metro PCS California in 2003 for

best management leadership.

Education

San Joaquin Delta college- Stockton CA

Major: Biochemistry/Premed 3.0 GPA

Certificates: Associates in Arts and Associates in Science 2005 (highest

honors received)

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