Customer Service Sales

Jason Michael Pfau

*** ******* **. #* *** Francisco, CA 94114

Contact

Tel : 510-***-****

e-mail : ******@*****.***

Executive Summary

Extensive experience in creating actionable plans from data analysis . Project management in operations, finance

and customer service industries. Track record of analyzing information, making actionable plans, and executing

them from start to finish. Excellent written and oral communications skills from the sales floor to C-level suites.

Core Competencies

Data Analysis Budget Planning Project Management

Inventory Management Cost Control Six Sigma Green Belt

Language and Technical Skills

Fluent in Spanish and German

Languages: Java, HTML, C++

Databases: Oracle, MS Access, SQL

Platforms: Windows NT/2000/XP/Vista/7; MSDOS; Linux

Software: Microsoft Excel, Word, PowerPoint, Outlook; SAP; Lotus Notes

Education

2008 to 2010 Master of Business Administration

University of San Francisco

1995 to 2001 Bachelor of Arts, English

University of California at Berkeley

Work Experience

Bed Bath & Beyond

Senior Manager Feb 2007 – May 2010

Developed strategic planning through regression analysis that raised sales in our Back-To-College

campaign by 32% and Bridal Registry campaign by 17%.

Created analytics program to monitor and increase sales using ERP software, extracted to databases to

allow inventory to keep up with key items.

Explained fluctuations in sales to 94& accuracy by developing multiple regression tables to explain day-

to-day variations; lowered payroll by over 10% allowing more accurate predictions of staffing needs.

ALSCO

Service Director Jan – Dec 2006

Used SAP program to realign service department by geography, volume, and customer needs; lowered

costs to payroll, fuel and raised response time to service requests.

Created Access database to track customer service issues by type and resolution; developed action plan

to resolve most frequent issues which subsequently raised customer appraisals of service and quality

Cultivated management trainee program by using regression to show performance, learning curve time,

tenure and the associated costs of hiring outside managers versus training new college graduates.

Justified opening of branch depot in Santa Clara by using cost analysis of fuel and labor costs from San

Francisco location; created corresponding production schedule to match service requirements. Lowered

lead times and labor costs while maintaining customer service requirements.

Cintas Corporation

Production Manager Jan 2002 – Jan 2006

Developed system to track quality issues in product; using an AS400 database, the issues were logged.

From this data, we created a new process and changed formulas to attack the most significant issues

while lowering costs by decreasing the need to replace poor quality products.

Ran SQL queries to find customers which had the lowest returns for service and production expenses;

this allowed us to target price increases to the least profitable customers, lower costs versus sales and

increase overall profitability of the operation.

Increased energy efficiency through production energy analyses. Compared costs of new, more effective

and more efficient equipment to costs of fully amortized, yet less effective and less efficient equipment to

determine payback periods of upgrading equipment by energy and material cost savings.

Opened new branch depot in Concord by substantiating cost savings by lowering fuel costs, drive time,

response time and routing. Created and directed parallel production schedules and shuttling of product

from branch depot to production plant.

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