Customer Service Data Entry

KIM L. HACKER

** ******** *******

Cheektowaga, NY 14225

716-***-**** (Home)

716-***-**** (cell)

*********@*****.***

OBJECTIVE:

To obtain a clerical office position.

COMPUTER SKILLS AND SPECIAL SKILLS:

* Typing, Data Entry, Faxing, Copying, Phones, Customer Service

* Windows XP, NT, Excel, Word, Access, Powerpoint

* Image,Image VI Client,Lotus Notes,E-mail,Internet,Dual Monitors

ACCOMPLISHMENTS:

. Created Excel spreadsheets for different types of loans to

improve quality and save time.

. Completed VA loan training by VA loan office representative

and received certificate upon completion.

. Attended Life of the Loan classes and received certificate

upon completion.

PROFESSIONAL EXPERIENCE:

HSBC MORTGAGE CORPORATION, Depew, NY

Post Closing Specialist, Post Closing Department 02/01 - 01/16/09

* Submitting VA loans for insuring on VA Portal System WebLGY and

inputting information to obtain Loan Guaranty Certificates.

* Calling various attornies offices to obtain missing or corrected

documents.

* Post Closing of FHA, VA, Sonyma, Cemas, Coops, Arms, Combo &

Construction loans includes reviewing documents on Image and auditing

the information on the documents to ensure they are correct.

* Write up problem sheets for loans that are incorrect and printing of

various screen prints that are required for each loan.

* Log Hmda information from Note and application and record on Hmda

review sheet.

* Review Hmda information on Image - VI Client and correct any problems

with loan.

* Created Unsecured loans daily log sheet in Excel.

* Update Unsecured loans yearly database and daily log on a daily basis

in Excel.

* Audit and copy Unsecured documents for delivery to the Accounting

department in Financial Operations.

KIM L. HACKER Page 2

KEY BANK, Amherst, NY (Formerly GOLDOME REALTY CREDIT CORP.)1996 - 2000

Mortgage Loan Closer II, Post Closing Department

* Prepared and reviewed Conventional, Government and Housing loan files

for submission to Investors.

* Fax missing document requests to Attornies on a daily basis.

* Packaged Government loans to forward to FHA and VA for Mortgage loan

Guaranty Certificates.

* Participated as a backup to reset DP Computer stations that loan

officers dial into and also communicate with offices in Cleveland, OH.

* Communicated on a daily basis with Dave Balistreri in Systems

Department when loans would get locked in the Uniform System.

* Worked with Uniform, Power Tracker and Loan Prospector Systems.

Investor Delivery Specialist, Shipping Department 1993 - 1996

* Assisted in creation of procedural checklist for shipment of Gov't

loan pools and jumbo loan pools.

* Prepared and reviewed loan files for submission to investors.

* Assured all required investor documentation was accurate and complete.

* Verified delinquencies, curtailments and note endorsements.

* Drafted cover letters and shipped files, notes and pool certificates.

* Edited security pool activity on various computer software

systems,adjusting for accuracy of loan pool assessments.

* Assisted in training new Shipping processors.

* Proficient in using the following software systems, Ginninet, Midanet

and Mornet.

EDUCATION:

Bryant & Stratton Business Institute, Amherst, NY

Associates Degree, Information Technology May 2000

ECC South, Hamburg, NY

Associates Arts Degree, Liberal Arts

VOLUNTEER WORK:

* Worked at the front desk at Hospice, handing out passes and answering

phones.

* Participated in "Neighbors Make the Difference Day" with Key Bank

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