Gregory M. Cross

***** ******** *** ( Wesley Chapel, Florida 33544-2469 ? abmn7q@r.postjobfree.com

? 813-***-****

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Horticultural Services Manager 01/26/10 - Present

Sunscape Landscape Services, Inc., Tampa, FL

Duties & Responsibilities:

. Certified Pest Control Operator In Charge and Manager for the

Horticultural Services Department.

. Manage operations involving Lawn & Ornamental Pest Control through the

Horticultural Services Department; which includes, but is not limited

to: purchasing, budgeting, scheduling, record keeping, training, and

inventory control.

. Adherence to State and Local requirements including; MSDS/ label

books, safety regulations, chemical rate limits, fertilizer

restrictions, storage protocols, and proper cleaning & disposal.

. Monitor plant and turf quality, including identification of insect or

disease problems, evaluating nutrient deficiencies or other issues,

and determining the appropriate course of action.

. Responsible for ensuring that each job site's quality and appearance,

pertaining to fertilization & pest control of the landscape, meet or

exceed company standards and client's expectations.

. Monitor landscape maintenance and irrigation of properties;

identifying any problems, making recommendations, and communicating

with appropriate departments.

. Perform hands-on work regularly to meet scheduling demands and oversee

maintenance of equipment.

Key Achievements:

. Designed the Horticultural program and the Service Report for the

Horticultural Services Department.

. Created and implemented the fertilization and pest control schedule

for the Company.

Horticultural Field Supervisor 03/23/09 - 01/15/10

Girard Environmental Services, Inc., Tampa, FL

Duties & Responsibilities:

. Certified Pest Control Operator In Charge for the Horticultural

Services Department of the Tampa Branch.

. Managed the Horticultural Services Department of Commercial Landscape

Company for the Tampa Branch, the areas of which include the following

counties: Hillsborough, Pasco, Hernando, Citrus, Pinellas, Manatee,

Sarasota, Charlotte, Lee, and Collier.

. Responsible for ensuring that the Horticultural Services of each job

site's quality and appearance meet or exceed company standards and

client's expectations.

. Managed all aspects and activities involving Horticultural Services

Department; including, but not limited to: purchasing, inventory

control, budgeting, scheduling, record keeping, and training.

. Monitored landscape maintenance and irrigation systems, identifying

problems, making recommendations, and communicating with appropriate

departments.

. Monitored & evaluated plant and turf quality, including identification

of insect or disease problems, nutrient deficiencies, and determining

the appropriate course of action.

. Prepared daily schedules through computer scheduling program,

emphasizing efficiency of time management and operations.

. Performed hands-on work as needed to meet work and scheduling demands.

. Supported the Branch Manager and Account Managers with client

relations, including attending initial meetings and property

inspections with Property Managers.

Key Achievements:

. Set up operations for the Horticultural Services Department for the

Tampa Branch.

. Re-designed Customer Service Report for Horticultural Services

Department which became a company-wide standard form.

. Re-designed Horticultural program which improved customer satisfaction

& retention, increased productivity & profit, and enhanced the quality

of commercial properties.

Gregory M. Cross

26328 Pheasant Run ( Wesley Chapel, Florida 33544-2469 ? abmn7q@r.postjobfree.com

? 813-***-****

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Senior Service Technician/ Supervisor 08/01/06

- 03/27/09

Neighborhood Pest Control, Inc., Lutz, FL

Duties & Responsibilities:

. Complete daily route of Lawn & Ornamental services, including customer

notification, allocation of materials needed for services, measurement

and application of pesticide chemicals and fertilizer at each

property, and billing for services rendered.

. Perform analysis of each property/landscape in need of service,

including problems or discovery of pests, conditions of landscape and

more. Establish pricing based on service(s) to be provided.

. Generate new leads and secure service contracts for both residential

and commercial accounts for Lawn and Ornamental Pest Control service.

. Act as mentor and subject matter expert for company policy and

procedures; ensure the accuracy of work done by other technicians on a

daily basis.

. Facilitate training agenda for new hires based on the level of prior

industry experience, to ensure conformance with standard company

procedures and practices.

. Handle minor truck maintenance and repair, including oil changes and

fuel filters as needed.

. Maintain and repair equipment as necessary, including fertilizer

spreader, power fertilizer spreader, blower, motors and pumps for lawn

and shrub treatment.

Key Achievements:

. Assisted with re-designing of Lawn and Ornamental Pest Control program

and practices to improve quality of service, lower company expenses,

minimize service calls, and maximize customer satisfaction.

Branch Manager 03/01/05 - 07/31/06

Neighborhood Pest Control II, Inc., Trinity, FL

Duties & Responsibilities:

. Certified Pest Control Operator In Charge for the East Pasco/ Pinellas

County Branch.

. Prepare and manage two daily routes, including scheduling, customer

notification, allocation of materials needed for services, and billing

for services rendered.

. Maintain inventory for distribution of chemicals and fertilizers.

Compile data on usage of these items monthly for company as a whole.

. Purchasing and allocation of pesticide products, including

fertilizers, based on usage and needs.

. Generate new leads and secure service contracts for both residential

and commercial accounts for Lawn and Ornamental Pest Control service

through sales and marketing strategies.

. Develop and maintain ongoing business relationships through networking

and customer relations of mutual clientele.

. Respond to customer complaints, questions or concerns by phone and in

person as necessary.

Key Achievements:

. Assisted in setting up operations and managing second company branch

for the East Pasco and Pinellas County areas.

. Designed Lawn and Ornamental Pest Control program.

. Updating & developing of company's website content and information.

Gregory M. Cross

26328 Pheasant Run ( Wesley Chapel, Florida 33544-2469 ? abmn7q@r.postjobfree.com

? 813-***-****

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Senior Service Technician 09/08/02 - 02/28/05

Neighborhood Pest Control, Inc., Lutz, FL

Duties & Responsibilities:

. Complete daily route, including customer notification, allocation of

materials needed for each service, measurement and application of

pesticide chemicals and fertilizer at each property, and performing

additional tasks that arise.

. Perform analysis of each property/landscape in need of service,

including problems or discovery of pests, conditions of landscape and

more. Establish pricing based on service(s) to be provided.

. Generate new leads and secure service contracts for both residential

and business accounts for Lawn and Ornamental Pest Control service.

. Facilitate training agenda for new hires based on the level of prior

industry experience, to ensure conformance with standard company

procedures and practices.

. Handle minor truck maintenance and repair, including oil changes and

fuel filters as needed.

. Maintain and repair equipment as necessary, including fertilizer

spreader, power fertilizer spreader, blower, motors and pumps for lawn

and shrub treatment.

Key Achievements:

. Research, development, and implementation of business website content

and information.

Service Technician 09/08/99 - 09/07/02

Neighborhood Pest Control, Inc., Lutz, FL

Duties & Responsibilities:

. Complete daily route, including customer notification, allocation of

materials needed for each service, measurement and application of

pesticide chemicals and fertilizer at each property, performing

additional tasks that arise, and billing for services rendered.

. Analyze and treat for problems with insects, weeds, diseases, and

nutrient deficiencies.

Licenses, Certifications, Notable Skills, & Education

Certified Pest Control Operator License- Lawn & Ornamental Pest Control,

2004

State of Florida Department of Agriculture & Consumer Services-Bureau of

Entomology & Pest Control

Florida Green Industries Best Management Practices (BMP) Certification-

2009

Vegetation Competency Certification with Fertilizer Applicator Endorsement

for the City of Sanibel- 2009

Lawn and Landscape Maintenance Professional Certification for the City of

Marco Island- 2009

Proficient in Microsoft Word, Excel, and Outlook

11 Years Experience in Lawn & Ornamental Pest Control

15 Years Experience with Florida Landscapes

High School Diploma: Hillsborough Adult High School, Tampa, FL-1994

Contact this candidate