Customer Service Administrative Assistant

Lucy Gonzalez

***** * **** ** ( Tampa, FL ***** 813-***-**** (

abmn53@r.postjobfree.com

Objective Hold a position where there is room for internal growth

and in which my experience and knowledge will

contribute to the success of the company.

Professional

Skills

Bilingual: English Key Trak Microsoft Office

& Spanish

Yardi Bluemoon Credit Retriever

Over 10 years in Self-starter Multi-task

Customer Service

Education Associates Degree in Science, Business Management April

2009

Everest University Tampa,

Florida

Awards: President's List, Summer, Fall, Winter 2007 and

Spring 2008. Bailey Foundation Scholarship 2008

Grace Hill Course

Fair Housing I & II, Internet Leasing, Curb Appeal, Time

Management, Business Etiquette, Maintenance for Office

Staff, Mold Awareness, Advanced Leasing, and Customer

Service as a Competitive Advantage, Customer Relationship

Management, Employee Coaching, Leadership: Profiles in

Multifamily Housing, Leasing for a Living Series:2-

Telephone Techniques, Marketing Principles for Multifamily

Housing, Preventing Sexual Harassment, Property Management

Financials, Traffic Generation, Basic Electrical, Basic

HVAC, and Basic Plumbing

Employment

Assistant Property Manager

April 2008 -Present

Portofino Luxury Apartments Tampa,

Florida

396 Apartment Homes

* Increased occupancy 30%

* Increased revenue over $67,000

* Post rent and handle all aged receivable reports

* Implement and delicate assignments for achievable

goals to leasing and marketing agents

* Enter new move ins, renewals, notices, month to month

in Yardi with applicable charges

* Tour Community, Process Applications, Type new leases

and renewals, Enter work orders

* Provide 110% Customer Service to all Residents,

Prospects, and Vendors

* Collect rent and delicate legal notices(3 day

notices, 7 day notices, NSF notices, disturbance

notices, unauthorized occupants)

* Over view and correct all leases to maintain proper

company policies and procedures

* Review unit availability reports daily and modified

maintenance board for correct dates of move in and

move outs

* Assist in Market Surveys and update new specials

weekly

ADMINISTRATIVE ASSISTANT April 2003 -

January 2006

New World Staffing Tampa,

Florida

(Zom Residential, Hartline, JP Morgan Chase, Advantis Real

Estate, and CimLink Real Estate Services)

* Posted checks and invoices

* Processed and filed purchased orders

* Ensured accuracy on incoming reports

* Entered invoices, reports, spreadsheets, credits, and

work orders

* Ordered supplies

* Followed instructions, answered phones, greeted

customers, filed data, and performed other routine

receptionist duties

* Employment

CUSTOMER SERVICE REPRESENTATIVE July 2000 - March

2003

Delta Airlines Tampa,

Florida

* Responsible for selling, making, and changing

reservations

* Transferred 75% of the calls to promotional services

like rental cars

* Promoted company website to passengers

* Assisted passengers with flight arrangements and

flight information

* Maintained excellent customer service at all times

solving 90% of customer complains

TEAM LEADER November 1995

- August 2000

Target Retail Stores Miami

& Tampa, Florida

* Assigned duties to employees and monitored work

* Supervised 4-6 employees daily, delegated

assignments, and trained new employees

* Experience managing multiple departments

(Electronics, Front registers, Children's Department,

and Lingerie)

* Responded promptly to customer request and inquires

* Established and maintained effective working

relationships with co-workers and supervisors from

diverse backgrounds and worked closely with other on

a team

STRENGTHS/KNOWLEDGE/SKILLS/ABILITIES:

< Demonstrate ability to prioritize workload and meet goals

and deadlines

< Ability to establish and maintain effective working

relationships

< Expertise in developing and implementing effective policies

and procedures

< Excellent problem solving skills and ability to adapt to

changing stressful circumstances

< Punctual, diligent and professional with the ability to plan

work and meet deadlines

< Strong interpersonal Organizational and customer service skills

< Bilingual: English & Spanish

3

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