Management Customer Service

JOHN T. YIN

*** ****** *****, ***********, ** ***51

Home: 732-***-**** ? Cell: 732-***-**** ? Email:

****@*******************.***

MANAGEMENT CONSULTING EXECUTIVE

Business Strategy ? Operations Management ? Technology

Effectiveness

EXPERTISE:

Business Strategy & Planning

Sales & Business Development

Operations Management

Financial Analysis

Process Improvement

Technology Implementation

Organizational Change Management

Program & Project Management

Organization Design

Business Transformation

Alliance Management

Human Capital Management

Performance Metrics

Decision Support

PROFILE:

Business Advisor - Over 25 years of consulting and industry experience with

tangible results in helping clients achieve their business objectives.

Specializes in advising executive management in improving their company's

financial, operational and technology performance. Highly proficient at

problem-solving in challenging situations. Served over 100 clients across

diverse industries.

Practice Leader - Successfully created and grew profitable consulting

practices with full responsibility for P&L, human resources, sales and

delivery of services. Held national and regional practice leader roles.

Led most profitable practice in company for 4 consecutive years. Highly

collaborative style of management.

Revenue Producer - Designated as "high volume producer." Generated net new

and recurring sales in addition to managing service delivery. Developed

new products and services, and led sales and marketing initiatives to spur

demand and create leads. Expanded strategic alliances with business

partners to increase revenue stream. Effective at managing the sales

cycle, and in understanding and meeting client needs.

PROFESSIONAL EXPERIENCE:

STRATVIEW CONSULTING LLC - Marlboro, NJ 2009-Present

President and Founder

Established StratView Consulting to drive exceptional customer service and

tangible value to clients, with hands-on, personalized attention and

leveraging experienced resources. Key focus is to help companies

dramatically improve their operational efficiencies, technology usage, and

organizational effectiveness to achieve their business strategy and

performance goals. Consulting team is comprised of specialists in

business turnaround, technology implementation, process improvement,

project management, and organization integration. Designed and implemented

new workflow for a background investigation company to improve their

customer service and retention, resulting in an expected reduction of

turnaround time by 30-40%, while lowering their unit transaction costs.

GRANT THORNTON LLP - New York, NY 1988-2000, 2006-2009

Partner, Executive Director

Promoted to multiple senior leadership roles in the management consulting

division at this Top 5 Global Accounting and Advisory Firm, with revenues

of over $3 billion worldwide. As partner, managed and grew its Enterprise

Solutions group for the New York region, and served as practice leader for

a top tier software alliance and implementation practice, and drove it to

become one of the most profitable service lines in the company. Joined the

Hitachi family of companies when Hitachi acquired Grant Thornton's

Enterprise Solutions group, which later became Hitachi Consulting.

Returned in 2006 when recruited by Grant Thornton to develop and grow its

Strategic Services practice, which focused on its clients' strategic,

organizational and operational initiatives.

Executive-in-charge for the full life cycle of client services. Identified

new markets, opportunities and leads. Generated go-to-market opportunities

by creating and enhancing methodologies, and productizing service

offerings. Led marketing initiatives and sales teams, and developed and

presented proposals to acquire new business. Managed multiple teams

concurrently to meet client and project objectives. Role of senior advisor

to client executives and project managers. Served clients ranging from

middle market to Fortune 500, across diverse industries including:

financial institutions, financial services, property management, consumer

and industrial products, technology, services, media, not-for-profit, and

reinsurance.

Significant Engagements:

. Strategic Planning - Provided complex long-range business planning,

decision framework, and analysis of financial and strategic factors

for a $1.5B not-for-profit membership organization. Results yielded

directional shift of multiple organizational and operational

strategies.

. Operational Improvement - For numerous clients, performed process

analysis and redesign that yielded improvements ranging 15-300% of key

operating and financial metrics. Drove organizational change

management through education, training, organizational realignment,

process and control improvements, and performance management and

reporting.

. Financial Analysis and Reporting - For the US division of one of the

largest French banks, provided forensic accounting services to trace

the funds flow in their energy asset unit. Accelerated the financial

close for the US division of a $15B multi-national manufacturer from 5

months to 5 weeks. Developed methodology and performed complex multi-

year reserving calculations related to product liability claims for a

global reinsurance company, mitigating the risks of being over- or

under- reserved.

. Systems Implementation - Multiple system selections, implementations

and business process improvement projects leveraging ERP solutions,

including JD Edwards, Oracle, BPCS, JBA, SAP and Lawson.

. Technology Effectiveness - For numerous companies, increased

productivity of existing systems through improved data integration,

process simplification, reconfiguration, and retraining. For a

traveler identity verification company, assessed and tested over 3,000

controls to determine vulnerability of sensitive privacy data.

Key Achievements:

> Promoted to partner in 1997

> Placed 1st in the "World Series" sales challenge in 2007, with over

$2M in net new sales

> Received consistently high Service Quality Measurement scores (all 9+

out of 10) for client satisfaction

> Nominated to the National Manufacturing and Distribution Sub-Committee

> Expanded portfolio of consulting services in the areas of Strategic

Planning, Program Management Office, Business Process Improvement, and

Technology Effectiveness; continuously improved methodologies and

tools, and served as executive knowledge champion for these services

HITACHI CONSULTING - Edison, NJ 2000-2006

Vice President

Hitachi Consulting was initially formed through its acquisition of Grant

Thornton's consulting practice and continued to grow organically and

through additional acquisitions. Built the business as a founding member

of the firm, and as one of only 32 partners from Grant Thornton that

started the company. Contributed to growing the company in excess of 1,000

employees and $120M in revenue.

Responsible for all aspects of practice management, including: managing the

sales cycle, effectively delivering consulting services, nurturing client

relationships, making HR decisions (recruiting, staffing, mentoring), and

managing the P&L and budget. Promoted internal collaboration and cross-

selling of services to leverage critical mass across the company.

Proficient in key account management, selling into target accounts and

managing large scale projects. Managed joint project teams ranging from 10

to 100+. Actively served on Steering Committees to resolve issues and to

provide strategic direction.

Significant Engagements:

. Business Strategy - Facilitated visioning and strategic planning

process for a $1.5B leading security services company. Resulted in a

new shared services business model with corresponding process

realignment to achieve desired corporate goals and operational

efficiencies.

. Information Technology Strategy - Established a decision framework

model and performed numerous strategic system assessments to determine

cost/benefit of system replacement versus enhancement of existing

systems. Developed transformation roadmaps that incorporated

organizational change management elements to increase success rate.

. Systems Implementation - Led over 20 successful implementations of new

ERP solutions on-time and within budget. ERP products included JD

Edwards, Oracle, PeopleSoft and Lawson. Projects ranged from $400,000

to $6M in fees and spanned 4 months to 3 years. Successfully

delivered IT projects for clients from diverse industries, including

service organizations, financial institutions, REIT's, industrial

manufacturers, consumer products, media and entertainment, and

technology companies. For a computer networking equipment

distributor, accelerated the implementation of G/L and A/P in under 7

weeks; implemented distribution modules with custom functionality

providing automation efficiencies and scalability, which enabled the

company to grow from $400M to $2.5B within 5 years.

. Program Management - Structured and ran the PMO for multiple large

scale projects and project portfolios. Applied advanced project

management techniques and a metrics-driven approach to accurately

assess project progress, identify bottlenecks and assert

accountability. Developed accelerated system selection and

implementation methodology to competitively meet market demands.

Key Achievements:

> Awarded "Client-Centered VP" distinction in 2003 for outstanding

client service

> Designated as "High Volume Producer" for revenue generation, averaging

over $3.5M per year

> Directly responsible for 10-25 clients annually

> Appointed to Northeast Market Leader, with P&L responsibility for the

New Jersey, Philadelphia and Boston offices

> Served as National Leader for the JD Edwards systems implementation

practice, doubling the revenues to over $12M in under 2 years

CON EDISON - New York, NY 1983-1988

Engineer

Performed engineering inspection on construction projects, including a $6M

boiler rehabilitation project. Developed a computerized PERT project

management and progress tracking program to replace the existing paper-

based approach. Supervised field construction and maintenance crews on

electric transmission and distribution networks.

Progressed to the Electric Generation Planning department, performed long-

range econometric modeling to identify least-cost planning options and to

help shape the company's 3-year business plan. Conducted impact analysis

of load-shifting strategies on peak demand and production requirements.

Performed studies to facilitate decisions on supply-side and demand-side

alternatives.

Key Achievements:

> Supervised construction projects that were on-time and on-budget

> Custom-developed a PERT project management program that remained in

production for many years

EDUCATION:

MBA, Management and Finance - New York University Stern School of Business

BS, Mechanical Engineering - Polytechnic University of New York

> Certified in Production and Inventory Management (CPIM)

> Guest lecturer at Columbia University Graduate Business School on how

to competitively leverage technology for mid-sized businesses

> Frequent speaker on leading practices in productivity improvement,

project management, inventory management, IT strategy and systems

implementation

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