Customer Service Manager

Lisa Prine

**** * ********* ****

Bethel Heights, AR 72764

Phone #: 479-***-****

Email: ************@*******.***

________________________________________________________________________

WORK HISTORY

January 2010 - Current Tax Preparer

Mildred's Tax Service, Springdale, AR

Job Responsibilities: Preparing tax returns, provide customer service to

clients

October 2008 - January 2010 Contract Coordinator

Golden Living, Ft. Smith, AR

Job Responsibilities: Assist General Counsel Attorney in reviewing

contracts for legal changes, prepare contract templates for all Ancillary

Agencies, redline contracts for General Counsel Attorney, liaison between

Executive Directors at our Agencies and General Counsel Attorney,

coordinate and schedule meetings for General Counsel Attorney, assist

general counsel attorney in drafting contracts, assist in legal research

May 2007 - October 2008 Office Manager

Sunbelt Business Advisors of Mid-America, Lowell, AR

Job Responsibilities: Manage support staff at branch locations, handle

closing process for deals in progress, preparing Preferred Lending Partner

packages, handle due diligence meeting materials, approve listing files,

assist in marketing, maintain ACT database, distribute sale leads to

brokers, assist brokers in scheduling meetings, prepare meeting

correspondence, accounts payable, accounts receivable, payroll, preparing

quarterly payroll taxes

November 2005 -May 2007 Manager/Tax Preparer

TAX-Time/Bean counters of the Ozarks, Siloam Springs, AR

Responsible for the day to day activities of a large tax practice to

include: opening and closing the office, staffing, client relations,

problem solving, and cash management. Had full authority and trust of

owner to make executive judgment decisions relating to customer service and

the business.

- Responsible for interviewing, hiring and training a seasonal

staff of nine

- Created and implemented work-flow, compliance, and personnel

systems

- Assisted owner in developing detailed demographics of client

base which was used to create a marketing message

- Organized and executed a "gorilla marketing" campaign plastering

flyers and coupons at businesses all over the market area

- Prepared complicated small business, farm and individual tax

returns: was the go-to person for staff tax questions

- Recognized by the owner as a top-notch client relations manager

- Provided strategic analysis and insight to the owner regarding

marketing and positioning of the product

June 2005- November 2005 Billing/Accounts Receivable

Shaver Foods, LLC, Fayetteville, AR

Job Responsibilities: Invoicing, a/r collections, posting debits/credits

May 2000 - May 2005 Administrative/Accounting Assistant

SGH, Inc., Omaha, NE

Job Responsibilities: Answer multi-phone system, type sale orders, typing

office correspondence, filing, order office supplies, contact for office

equipment maintenance, make travel arrangements for sales personnel,

accounts payable data entry, coding invoices, printing accounts payable

checks, accounts receivable, a/r collection calls, invoicing, processing

monthly pay applications, Davis Bacon Wage reports, processing monthly OCIP

reports, posting job cost, bank reconciliation, cash receipts, processing

payroll, posting payroll, journal entries, entering garnishments and child

support orders, processing all new hire information, processing health,

dental and life insurance payments, funding 401K, union benefits,

employment verification, handling employee personnel files, tracking

vacation/sick time, worker compensation claims.

EDUCATION

August 1998 - May 2000 Faith Baptist Bible College

Ankeny, IA

Associates Degree in Secretarial Science

SKILLS

Proficient with Microsoft Word, Excel, & Outlook, MAS 90 & 200, QuickBooks,

Paychex, ADP, ACT, Drake Software, Tax Wise Software

Contact this candidate