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Sales Customer Service

Location:
Fort Wayne, IN, 46818
Posted:
June 09, 2010

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Resume:

Please accept my resume in consideration for your VP Sales and Marketing

position. As you will note, I offer many years of diversified experience

in Sales, Marketing, Distribution, Operations and Logistics Management.

You'll find me an excellent match for the qualifications you are seeking. I

have demonstrated effective management, sales, marketing and public

relations skills as I have developed, trained and managed a pool of highly

successful Sales and Marketing Professionals. I also have experience in

direct sales delivery, in the vending and beverage industry, as well as

supervisory experience in distribution, warehousing and fleet management.

I have strategically planned and executed my education and my successful

vocational path. The end result is to blend

my experience and qualifications into a successful career in Sales,

Marketing, Business, Operations and Training Management.

I now desire to transition from primarily Sales and Marketing, to a

position in which I can utilize all of experience in

a management position, with a mixture of Sales, Marketing and Business

Management. My experience has put me in

a position of managing people, which has given me the skills and aptitude

to be sensitive to internal company information

and employees and hold this information with the deepest discretion and

confidentiality. While managing the total sales

and operations functions, I also was involved with forecasting, budgeting

of expenses, and sales costs to identify synergistic approaches with a

maximum return on the investment for the company.

My leadership/management style is High-Energy, Consistent, Hands-On, Team

Work Based, and Results Driven. I am accustomed to a fast-paced

environment where deadlines, quality and customer sales and service are the

priority and where handling multiple responsibilities is the norm. I work

well with others exhibiting flexibility, motivation and focus. I am self-

inspired, driven, detail oriented, versatile, dedicated and loyal with the

ability to learn new industries, institutions, operations and processes

quickly.

I am hard working, dependable, honest, and performance driven. I have a

true desire to motivate, help and encourage

others. I have a work ethic that is unmatched-I have been successful

because I'm willing to outwork any and every competitor I encounter.

I am adaptable to the work environment and am accustomed to a fast-paced

setting where deadlines, quality and customer service are priority and

handling multiple responsibilities is the norm. I am self-motivated,

focused, flexible, dedicated and loyal.

I enjoy challenges and look forward to applying my diverse education,

multifaceted experience, knowledge and effective

inter-personal skills and TEAM empowerment to an organization that will

utilize my expertise. My ability to excel in leading, managing and

mentoring people, combined with my diversified experience and knowledge,

makes me an excellent candidate for your position. I can make many

valuable contributions to your firms P&L and the bottom-line.

Should you desire a True Professional with a proven record of

accomplishments, please feel free to contact me.

I look forward to hearing from you soon. Thank you for your time and

consideration

Sincerely,

Jon Kern

Objective

To secure an Administrative/Management Position in Sales, Marketing,

Training, Product and Operations Management.

I desire to continue my career with an established and respected firm

seeking a candidate with demonstrated performance

and abilities in all areas and all aspects of: Business, Operations,

Customer Service and Sales Management.

Summary

Motivated to achieve exceptional results supported by the ability to

comprehend objectives; devise and execute strategies. Administrative with

managerial skills and extensive knowledge of: Business, Sales, Service and

Marketing Management. Strong task oriented background complemented by

intuitive problem solving and the ability to make the most effective use of

available resources.

Performance and Proven Accomplishments

. A Strategic-thinking, Sales, Marketing and Business Management

Professional with operations experience

. Cultivates and supports positive relationships with customer base as

well as staff

. Excellent business decision-making and problem solving skills

. Expertise: Strategic performance management, identify & close new

accounts & entrepreneurial skills

. Highly Energized, Team - Talent development, motivator & sales leader

. Innate ability to think strategically; inspire, motivate, build

consensus and lead diverse teams

. Extensive logistics, transportation, distribution and dispatch

management experience

. Extensive human resources and safety management experience

. Extensive multi-site sales and operations management experience

. High level of integrity and ethical standards

. Proficient in designing, developing, executing meetings and

professional presentations

. Extensive Interpersonal, communication and conflict management

experience

. Increase territory by 4 percent in 3 years

. Successful branch management to reduce cancellations to less than 1

percent

. Analyzing customer profit and increased repair profit to greater than

45 percent

. Reduced accounts receivables to 45 days or less

. Built relationships with existing customers to nurture repair sales as

well as effective business networking activities

. Prospected effectively and developed 40 key accounts. Formed personal

relationships with over 80 customers

. Generated appropriately $525,000 in annual sales

. Developed national accounts with $1,200,000 in annual sales. Managed

marketing activities in 12 counties

. Consistently acquired $1,000,000 annually in gross sales.

. Exceed sales goals by approximately 15-20 percent annually.

. Key member of management team and business policy group.

. Covered geographical territory of 23 Indiana counties. .

Professional Experience

ThyssenKrupp Elevator, Toledo, OH

Service & Repair Sales Representative

2006-2009

. Extensive customer sales, service and public relations with extensive

problem solving

. Customer service involving maintenance issues, quoted repairs and

contract negotiation.

. Management of an assigned territory to obtain and maintain maximum

sales revenue

. Market research and analysis for new business development

. Presentation design, development and creation

. Extensive interpersonal, communication and conflict management

. Safety regulation management and compliance

. Labor Union relations

. Safety committee membership

. Key involvement with branch manager, service and repair superintendent

. Partnered with route technicians to develop the sale of major repairs

and to renegotiate large contracts

KONE Elevators and Escalators, Fort Wayne, IN

Senior Account Representative

2004-2006

. Management of an assigned territory to obtain and maintain maximum

sales revenue

. Cold calling, prospecting, surveying equipment, determining needs,

estimating, proposal generation

. Proposal presentation, and successfully negotiating new contracts

. Built relationships with existing customers to nurture repair sales as

well as effective business networking activities

QC Printing & Imaging, Fort Wayne, IN

Account Executive

2002-2004

. Negotiation printing jobs with previous printing company customers.

. Developed over 25 new customers

. Market analysis, prospecting and cold calling activities.

. Management of an assigned territory to obtain and maintain maximum

sales revenue

. Estimating and pricing management

Craftline Printing, Fort Wayne, IN

Account Executive

1998-2002

. Planning, forecasting, presentations, training and development

. Extensive customer sales and service.

. Prospecting cold calling

. Design and implementation of market center sales plan.

. Profit and loss existing account analysis with operations branch

manager.

. Management of an assigned territory to obtain and maintain maximum

sales revenue

Bertsch Vending Company, Warsaw, IN

Sales Manager

1990 - 1998

. Multi-locations sales management,

. Covered geographical territory of 23 Indiana counties.

. Managed sales activities for 5 branch offices.

. Human Resources and Safety Management

. Developed and implemented with sales and marketing plan

. Managed an overall company sales & marketing strategy.

. Business plan marketing,

. P&L/Bottom line responsibility, planning and forecasting,

. Design, development and execution of presentations

. Training and development

Central Transport, Fort Wayne, IN

Operations Supervisor

1988 - 1990

. Human Resources and Safety Management (Unionized)

. Training and development

. Extensive customer sales and service

. Extensive logistics, distribution, dispatch, manpower and equipment

management

. Warehouse & Fleet Department Supervision

. Direct P & L and bottom line responsibilities

Education, Special Skills and Training

Bachelor of Science, Indiana University, Bloomington, IN

Management Major & Marketing Minor

Top 25 percent of graduating class

R. Nelson Snider High School, Fort Wayne, IN; College Prep Coursework

Earned Gold Chord recognizing top five percent (5%) of graduating class

Specific classes included: Advanced Algebra, Advanced Chemistry, Physics,

Economics, Spanish, English Literature, Speech and Creative Writing

Dale Carnegie Training Course- Effective Communications and Human Relations

Presentation Skills Training Course, Strategic Selling Seminars

Mrocek Discovery /Fulfillment Sales Training Program

BNI Member (Business Network International Networking Organization)

US Chamber of Commerce Membership Committee

Chamber of Commerce Network Group President

Kosciusko Leadership Academy

Proficient with PCs'

Microsoft Office, Excel, PowerPoint, Publisher, Word, Outlook, E-Mail,

Internet

References

Don Cook

Retired Branch Manager

ThyssenKrupp Elevator- Toledo Branch

1608 Dakota Drive (home address)

Findlay, OH 45840

419-***-**** cell

Tom Buuck

Director of Operations

University of Saint Francis

2701 Spring Street

Fort Wayne, IN 46808

260-***-**** office; extension 6106

abmn0o@r.postjobfree.com

Craig Ladwig

Director

Indiana Policy Review

P.O. Box 5166

Fort Wayne, Indiana 46895

260-***-**** cell

260-***-**** home

abmn0o@r.postjobfree.com

Lynette Donley

Past Sales Manager QC Printing & Imaging/ Providence Communications

Present Sales Manager KPC Media/ Greater Fort Wayne Business Weekly

826 Ewing Street

Fort Wayne, IN 46802

260-***-**** office; extension 305

260-***-**** cell

abmn0o@r.postjobfree.com

Jim Camp

Past Bertsch Foodservice Marketing Manager

Present Harrison College Business Faculty

1378 South State Road 46

Terre Haute, IN 47803

812-***-**** office

812-***-**** home

abmn0o@r.postjobfree.com



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