Customer Service Sales

Christine Nicholson

***** ***** ***** *****, ******** 62028 * 618-***-**** or 618-***-**** * ***************@*********.***

Summary

Innovative Senior Sales and Manager with over eighteen years of experience, skills, and

knowledge. Exceptional in strategic sales and new market development. Received over six

awards for outstanding performance of managing budgets, developing high performing teams

and implementing strategic and tactical actions that help solve, satisfy and mutually grow

businesses. Demonstrated success in delivering value to clients while cultivating productive

working relationships across all organizational levels. 2007 Leadership Recognition Award –

Top 2% sales results.

Management Partnership ~ Leadership ~ Goal Oriented

Strategic Planning ~ Project Management ~ ROI

Process Reengineering ~ Marketing ~ Team Development ~ Change Management

Interpersonal Skills ~ Communication Skills

PROFESSIONAL EXPERIENCE

Regional Sales Manager 2009-

current

Spectrum Healthcare Resources, Inc. St Louis, MO

Manages and develops regional team including Recruiters, Employment Specialists, Credential

Coordinators, Accountants, Billing and Secretarial Staff

Develops contract agreements and ensures the organization maintains its market leadership

Oversees service delivery to the region

Develops annual budget to include site level budget development, with assistance from the

Operations, Accounting, and Finance departments

Territory Manager

WYETH PHARMACEUTICALS PHILADELPHIA, PA 2002-

2008

Achieve sales goals while enhancing relationships with customers in Women’s Health Division

o 2008 completed Richmond Virginia Management Training Program(PCI Consultants)

with top scores

o 2007 Leadership Recognition Award –Top 2% sales results

o 2007 Area Field Trainer

o 2006 Certificate of Achievement Award Q1-Q4 met all sales goal objectives

o 2006 Received district 212 Degree Award

o 2006 Selected and completed zone wide Leadership and Development Group

Achieve and maintain a high level of knowledge of Wyeth products, the competition and selling

skills

Build strong and effective relationships with physicians, nurses, medical office personnel,

pharmacists, hospital personnel, and other health care professionals

o 2006 Received appreciation letter from OBGYN office for excellent service

Organizes, attends and facilitates scientific, educational meetings with customers

Adhere to promotional practices and policies

Christine Nicholson page 2

11713 Piasa Drive Elsah, Illinois 62028 * 618-***-**** or 618-***-**** * ***************@*********.***

RALSTON PURINA CO. ST. LOUIS, MO 1990-2002

Team Leader (6 state territory)

(2000 to 2002)

Accelerate personal development of 8 direct report Territory Managers through coaching and

mentoring

Achieve all team volume objectives (6 states)

o 2001 Received Flying Ace Award for opening new business at Bass Pro Shop Chain

Manage all administration, travel, and market development fund budgets

Contribute to organizational development through execution of associate training, integration

work, and best practices

Penetrate and establish key account relationships at all levels of organization

Retail Team Leader (national accounts)

(1998 to 2000)

Establish and ensure execution of all field communication for Kmart Corporation

o 2000 Received team contribution award for exhibiting leadership and advancing retail

business model

Collaborate with inter-departmental teams to penetrate and establish key relationships at corporate

and retail within all levels of Kmart Corp.

o 2000 Received strategic partner of the year award given by Kmart Corp

Account Executive - Business Development

(1996 to 1998)

Meet all volume objective goals

Establish key account relationships at all levels

Manage market development fund budgets

Customer Logistics Manager (Midwest)

(1994-1996)

Address all products supply opportunities with assigned team key accounts

o 1995 Received Customer Service Award for delivering effective logistical solutions

regarding service pricing at Associated Wholesale Grocers Corporate

Present and execute all corporate supply chain programs within team assigned accounts

o 1996 Received Customer Service Award for leading Dillons Evaluated Receipts project

Penetrate and establish key accounts relationships at all levels of organization

Work in a multifunctional team environment

Order Revenue Management Associate

(1990-1994)

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Execute and administer all aspects of the customer order life cycle, including the in house

management of customer’s inventory (continuous replenishment program)

PROFESSIONAL PROFILE

PC and Internet proficient (Excel, Microsoft Word, PowerPoint, Outlook)

Effective follow through, goal oriented, self-motivated, results oriented, strong oral and written

skills

Rapidly analyze problems to find workable solutions

Skilled at establishing high performing creative work teams

Christine Nicholson page 3

11713 Piasa Drive Elsah, Illinois 62028 * 618-***-**** or 618-***-**** * ***************@*********.***

EDUCATION

Bachelor of Science in Business – Accounting Eastern Illinois University, May 1990

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