Project Manager Service
Resume:
Professional Profile
Allen R. Byers
Boise, Id 83706
E-Mail: abmmyh@r.postjobfree.com
PROFESSIONAL SUMMARY
My goal is to utilize my experience in sales and service operations,
materials management and finance to support organizations implementing
Oracle applications. Over the last several years I have helped
organizations understand the linkage between their business strategy,
processes and software functionality and how to successfully make changes,
document configuration or process improvements and develop knowledge
transfer and training. My area of expertise includes Functional
Implementation Expert, Solution Design Architect and Project Management. My
career experience includes operational and software implementation
experience in Financials, Manufacturing, Distribution, Service and
Logistics. My experience in both operations management and consulting give
me a unique awareness of both the why and how to communicate, coordinate,
implement and successfully transfer complex business projects.
QUALIFICATIONS PROFILE
Strengths
. 14 Years experience in as Functional Consultant from release 10sc
thru 12.04
. 10+ Years in Operations Management in Service and Manufacturing
Organization
. Broad Experience in process assessment and reengineering
. Strong technical design skills and experience in development of
MD050's
. Skilled implementation and module configuration specialist
. Clear and effective presentation skills and experience with both
Management and Users
. Excellent user trainer skills and support experience
.
Experience:
Business Process Implementation Experience:
. Oracle Order Management
. Order Management
. Sales Contracts
. Quoting
. Incentive Compensation
. Advance Pricing
. Oracle Service
. Field Service and Mobile Field Service
. Depot Repair and Advance Scheduler
. Telesales, Teleservice and iSupport
. Service Contracts and Installed Base
. Oracle Purchasing
. Purchasing
. Purchasing Contracts
. iProcurement
. Oracle Projects
. Project Billing
. Project Costing
. Project Accounting
EXPERIENCE HIGHLIGHTS
02/2010 - 04/2010 NetApp, Sunnyvale, CA - Oracle Functional Design Consultant
Contracts Design Lead: Responsible for designing custom
extension of (SC/ OKS/OKC/ IB/ CSI) to integrate Sales
Contracts into "No-Touch" B2B Portal UI to support the
quote to invoice process for NetApp's partners in US, EU
and Asia Pac. Developed new business processes with NetApp
Process Team leads to define BP080's for Future Processes
and developed MD050's for application extensions and system
integrations to integrate Oracle R12 Quoting and Contract
management system to a R11 Order management and financial
system and Seibel Opportunity Management System and
Emptoris Contract Management System.
09/2009 - 12/2009 Axiom Technologies, Dallas, TX - Oracle Functional
Consultant
CRM Conversion Lead: Functional lead analyst on the project
to upgrade field service, installed base, service contracts
(SC / OKS / OKC / IB/ CSI) from 11.5.10 to 12.0.5.
Performed gap analysis and redesign of implemented R11
MD050's and 3rd party integrated applications.
11/2005 - 08/2009 Terex Corporation, Westport, CT - Oracle Functional
Consultant
Purchasing and Logistics Lead: Functional Lead on team to
design and implement integration of Oracle Supply Chain
modules to CAT LOGISTIS SYSTEM for management of
multi-location/country procurement and logistic strategy.
Designed 17 interfaces to integrate systems and also
maintain configurations for sites not supported by Cat
Logistics. In addition we reconfigured rollout of first
release to develop 3 centralized Country specific payment
centers to manage vendor payments for US, UK and DE.
CRM Functional Lead Phase 2 Upgrade
Field Service-Install Base US Lead: Functional lead analyst
on the project to implement tele service, field service,
installed base, depot repair, service contracts (SC / OKS /
OKC / IB/ CSI) for multi-country single instance hosted
environment (US-UK-DE). Charge will all tasks related to
assessment, design, implementation, testing and training
documentation.
3/01/2005 - SunGard, Wayne, PA - Oracle Functional Consultant
10/0/2005
Order to Cash Lead: Working with Client to implement Quote
to Cash process for Sales on Line, Incentive Compensation,
Service Contract and Costing. Primary focus was to define
functional GAP's and estimate, design and manage the
development process of approved modification. Implemented
11.5.10 HTML Quoting, Sales Online, Contracts, and
Installed Base and prerequisite applications to support the
solution. This included enabling Data Sharing and Security
(DSS) for OCO and Customer Standard in AR so that users
would not be able to modify restricted data as per SOX
requirements. Post-production troubleshooting and analysis
of business process issues within: Service Contracts (OKS),
Install Base (CSI), and TCA/Customer Master. Gather
requirements, write functional (MD050) and technical
(MD070) specifications, provide recommendations for user
challenges, and implement process and system modifications
5/01/2004 - Visual Networks, Rockville, MD - Oracle Functional
2/1/2005 Consultant
Distribution and Fulfillment Lead: Worked with Client's to
review core functionality in conversion from 10.7 to 11.5.9
and review business process and application configuration.
Made and implemented recommendations to Oracle
configuration to support business process of Demand to
Build and Call to Resolution. Reconfigured APS, Order
Management, MRP/MPS and Inventory to support new Production
and Depot Repair process and implemented new modules of
Depot Repair, Service Contracts and Install Base to convert
legacy system to Oracle.
12/2003 - Redhat, Inc., Raleigh, NC - Oracle Functional Consultant
4/30/2004
CRM Lead: Oracle Functional Consultant: Functional lead
analyst on the project to implement the Maintenance Renewal
process into the Oracle 11i application. Charged with all
tasks related to implementing the Service Contracts
(SC/OKS/OKC) and Install Base (IB/CSI) modules: gathering
business requirements, identifying gaps, design solutions
to resolve gaps in the standard Oracle system,
configuration/setup, testing, training, and all
documentation.
Designed and implemented the data conversion methodology to
bring Installed Base (IB) instances and Service Contracts
(SCs) from a legacy system into the Oracle 11i application.
Designing an interface to send entitlement information from
SC/IB/OM Oracle 11i to Redhat proprietary system for
support entitlement verification).
7/2002 - 11/2003 GE Industrial Systems, Fort Wayne, IN - Oracle Functional
Consultant
CRM Lead: Managed all aspects of implementing the Customer
Relationship Management (Oracle CRM) suite within the
Oracle Applications (E-Business Suite) R11i project;
included the following business flows: "Call to
Resolution", "Click to Resolution", and "Contracts to
Renewal". Performed the full configuration, testing,
documentation, training, and post-production support for
the following modules: CRM foundation (JTF: Tasks,
Resources, and Escalation Management), the TeleService area
(Service, Customer Support, Enterprise Install Base,
Service Requests, Solution Management System, Customer
Care, Contact Center) (CS/CSS/CSI/CSE/CSC), Customers
Online (OCO/IMC), Contracts/Service Agreement area (Service
Contracts and Contracts Core) (OKS/OKC), and iSupport
(IBU).
10/2001 - 05/2002 GE, Power System, Atlanta, GA - Oracle Project Manager
Oracle Project Manager Service Parts: Installation of
Oracle ERP applications 11.5.7 (INV, PUR, BOM, MRP-MPS,
Install Base, Project Costing, Project Billing) for parts
organization. setup and implementation user training and
support testing and certification customization
definition and specification. Upgraded solution to 11.5.8
to incorporate Skills Management and Field Service
Dispatcher.
Oracle Functional Lead Field Service: Design and
development USE Cases for Field Service Organization.
Installed 11.5.8 CRM Foundation, iSupport and Advanced
Scheduler, Project Billing, Service Contracts,
iExpense/Time. Develop and conducted user training for 7
global service centers.
06/2001- 10/2001 GTSI, Chantilly, VA - Business Analyst
Consulted with client to assess functionality fit between
PeopleSoft and Oracle. Focused on abilities to manage
optimization improvement targets, facilitate the ability to
manage organization and Product/Customer changes, and
critical workflow analysis for measuring and monitoring key
business processes and performance indicators. Core
business differentiators were focused on aligning customer
demand, workforce issues and profitability to select a new
business application solution. Assisted in evaluating
replacement software application for Sales, Marketing,
Finance, Inventory and Customer Service and Logistics.
ATRIUM Companies, Dallas, TX- Project Manager - Business
03/2001- 08/2001 Analyst
Performed business analyst and project manager for to
assessment of Oracle ERP applications 11.5.6 (INV, PUR,
BOM, MRP-MPS, Advance Pricing and Configurator. setup and
implementation ... user training and support ... testing
and certification ... customization definition and
specification.
11/1/1995 - Strategic Technologies, Cary, NC - Senior Business Analyst
3/2001
Consulted with clients (named below) business process
reengineering, Business Applications Selections, and
installing Oracle Applications; served as project manager
and/or functional analyst and presales demos with Oracle.
Oracle Project ? Decipher, Norfolk, VA: Installation of Oracle
Manager Manufacturing 11.0 (INV, PC, OE, WIP, PUR, BOM, Web
Supplier, Web Customer).
Project Manager ? Naval Research Laboratory, Washington, DC: Upgrade from
10.4 to 11.0 PUR, INV
Functional ? National Spinning Co., Washington, NC: Pre-sales
consulting to assess if Oracle would meet business
requirements for textile operations. Performed detailed
business assessment and develop use cases and product
demonstrations for team assessment.
Functional ? GE Fitch, Columbus, OH: Work with integrators to evaluate
use of Oracle Manufacturing 10.5 (AP, INV, OE, WIP, PUR,
BOM, Web Supplier, Web Customer) integrated with webPLAN
Advance Scheduling and I2 for collaboration to China
productions facilities.
REFERENCES
Excellent references available on request.
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