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Customer Service Quality Assurance

Location:
Sheboygan, WI, 53081
Posted:
June 14, 2010

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Resume:

KAREN ERTEL - Sheboygan, WI - 920-***-**** - email: abmmxc@r.postjobfree.com

Professional Statement:

Numerous years' experience offered in complimenting fields of acquisition

and supply, well versed in operational and business support (governmental

and private industry). Skilled in providing world-class service,

internal/external coordination, teamwork, and problem resolution.

Professional traits reflect mature judgment, comfortable in communication

with all levels and diversity; possess organizational skills with

attention to detail and follow-up. Personal attributes: strong work ethic,

dedication and dependability; highest levels of integrity and

confidentiality.

Skills:

Acquisition - Highly skilled as buyer/purchasing agent; experienced

in contracts, high dollar purchasing, and budgetary/financial

accounting

Logistics/Supply Management - Efficient utilization of materials

and human assets, coordination of supporting activities, receiving

and expediting, supply/inventory control, MRP, and LEAN business

practices

Customer Service - Skilled in communication and listening for cues

to support quality assurance, proactive in problem resolution,

administration of procedure, and multi-tasking

Computer - Fluent in Windows applications, MS Office, Word, Excel;

working knowledge in accounting applications, MAPICS, JD Edwards,

SAP, and electronic procurement systems

Professional Experience:

Buyer / Contracts- 9 yr.

. Entrusted with procurement of time sensitive supplies and support

services for destinations stateside and abroad

. Researched commercial and specialty product sources/availability;

evaluated supplier quotes for competitive pricing and best value

. Processed/published RFQs; acknowledged and quantified solicitations

and bids; author/issue contracts, modifications, amendments

. Maintained contract data, monitor vendor performance and compliance;

prepared, presented, and disseminated reports to governmental

offices of oversight and accountability

Purchasing / Operations - 6 yr.

. Managed procurement office; held a position as primary custodian

accounts payable carrying full accountability for financial

transactions and recordkeeping

. Developed vendor base establishing accounts and BPAs to streamline

purchasing process and price control; authored standard procedures

guide

. Maintained close contact with project managers to assure seamless

flow of resources and supplies to meet/improve project timelines

. Assertively tracked receiving; investigated and resolved

discrepancies; validated customer satisfaction through follow up

KAREN ERTEL - Sheboygan, WI - 920-***-**** - email: abmmxc@r.postjobfree.com

(Continuation):

Logistics / Supply - 5 yr.

. Was selected as manager of agency supply center, directing stock and

supply flow supporting 17 external sites, to include receiving,

distribution, and reshipment of supplies

. Reviewed stock movement for usage and reordering, effectively

decreasing inventory and space usage

. Initiated consistent and exclusive contact with accounting

departments to provide timely certification of receiving resulting

in substantial savings for fast pay discounts

Customer Service - 6 yr.

. Provided full cycle service for accounts (quote process through

shipment delivery confirmation)

. Became focal point and liaison for customer and vendor concerns

(inquiries, discrepancies, customer satisfaction)

. Actively took on the role of communications coordination

(internal/external); coordinator of government-wide resource

sharing for cost effective spending

Employment History:

Professional Billing Office, Sheboygan, WI: 2009-present

Manpower, Sheboygan, WI: 2008-2010

Fresh Brands Distributors, Sheboygan, WI: 2007-2008

Wal-Mart Super Center, Sheboygan, WI: 2006-2007

Property Management, Sheboygan, WI: 2003-2007

Nemschoff Manufacturing, Sheboygan, WI: 2003-2004

Department of Defense (DoD), Washington, DC: 1985-2002

Education:

Defense Acquisition & Technology (1996-2001):

(Federal certification, continuing education):

Contracting Officer Appointment; Contract Administration; Buyer

Negotiations; SAP; Purchasing Agent; Purchase Card Transaction;

Logistics/Supply Specialist; Warehousing Operations

Webster University (2000)

Business Administration

Northern Virginia Community College (1994-1996)

Supply Chain Management

Special Achievements and Recognition:

. Action Response team member providing worldwide

logistical/operational support

. Designated team member of essential personnel (logistical support

post 9/11) Pentagon Rebuild; Operation Enduring Freedom

. DoD, Agency Director's Letter of Recognition

. Special Task Force Support Recognition



Contact this candidate