Project Manager Quality Assurance
Resume:
Connie L Anders
Westminster, CO 80031
abmmx3@r.postjobfree.com
Professional Overview:
Ms. Anders is a functional consultant with over thirty years of experience
working with retail, service, financial and warehouse management systems in
a variety of industries. This experience includes implementation,
development and on-going support of the systems. Through her experience,
Connie has developed a strong familiarity and practice in business
operating planning, processes, and strategies, and the translation of these
areas into technical information systems.
HIGHLIGHTS:
Change Management
Business Process Re-engineering
System Design
Project Management
FUNCTIONAL SKILLS:
Oracle Inventory
Oracle Cost Management
Oracle Bills of Material
Oracle Purchasing
Oracle Service (Field, Depot Repair, Mobile Field)
Oracle CRM
Retail.net
Catalyst WMS
TECHNICAL SKILLS:
SQL/SQL*Plus
Mercury Test Director
Toad
EDUCATION:
Colorado State University, 2 years general curriculum
Sun Microsystems, Inc.
June 2007 - October 2009
Consultant - IR Database Technologist, Oracle Applications 11i
Worked in the Services Division to Perform Setup, Configuration and Support
for Service and CRM Modules.
. Responsible for Services Team User, Resource and Profile setups.
Mapping of CRM in-module setups related to Employee's Job Role.
. Map, document and train on changes to User, Resource and Profile
setups as required for new business processes being implemented.
. Perform functional setups as new business process changes were
implemented.
. Worked with Oracle Consultants to perform/update BR100's
. Performed SAT testing of Service/CRM modules.
. Test and document VPD (Virtual Private Database) policy and code
changes used to filter data availability to partners.
. Assisted Data Management Team in Service Contracts Cleanup
Major Accomplishments:
. Played key role in Services Go-Live User Support for 10,000+ users:
. Trained and directed all Tier 3 support staff.
. Created documentation and Performed additional WebEx training
sessions to assist in handing off simple setup changes to a
limited group of field staff.
. Documented and maintained troubleshooting guide.
EchoStar Satellite L.L.C.
July 2006-March 2007
Consultant - Testing and Quality Assurance Manager
Overseeing the Testing and Quality Assurance Team responsible for all
Oracle ERP Modules, Clarify and extensive integration between applications.
. Managed team of 4 testers on-site and team of 3 off-shore testers.
Ensuring that critical software is quality tested, meets all business
requirements and is measured for the ability to sustain stressful
transaction volumes with acceptable performance prior to being placed
into production.
. Developed and maintain capacity plan of testing resources to help
determine project delivery dates to the business and resource
constraints.
. Project management of multiple projects simultaneously. Working to
assure:
. Test Plans are completed
. Code migration occurs on schedule
. Test execution is on schedule
. Defects are logged, prioritized, managed and reported.
. Test Summary and Defect Reporting is distributed throughout the
test cycle including any risks identified.
. Responsible for the migration of code, setups, patches and refreshes
of the testing environments.
Major Projects:
. Oracle iRecruitment implementation
. Oracle 11.5.10 partial upgrade - included all foundation and workflow
patches and HR application upgrade. This was a requirement in order
to implement iRecruitment.
. Serial Number control at 150 + Service Sites for receiving and
shipping. Included Oracle Inventory Module, Clarify and all
integration flows.
. Was responsible for planning, executing and analyzing metrics in a
successful pilot program utilizing Fujitsu Offshore Testing Resources.
Ultimate Electronics Corporate Offices-Thornton Colorado
IT Applications Development and Support
2003-April 2006
Responsible for directing the development and tier 3 support of Oracle ERP
Suite, Retail.net POS, ADP and Catalyst WMS. Oracle applications focusing
on Financials, Purchasing, Inventory, H/R, Incentive Compensation and
Service modules.
. Identified system inefficiencies and issues, provided updates to
executive management of timeline to issue resolution and
implementation.
. Coordinated and performed requirements gathering, design/development,
unit testing, user acceptance testing and implementation of new
requirements for all systems applications/modules.
. Performed lead Purchasing/Inventory Business System Analyst duties.
Supported Oracle Purchasing and Inventory modules, customizations and
integration to WMS and POS systems.
. Primary contact for hosted Oracle DBA support and Ultimate IT
Department. Coordinating patching, upgrades and planned maintenance
and serving as primary contact for unplanned outages.
. Documented Business Processes to assure SOX compliancy and auditing.
. Followed best practices in the Software Development Life Cycle.
Major Projects:
Oracle/Retail.net Implementation - This project began in April 2001 and a
"Big Bang" rollout occurred in September 2003. It included a migration of
all POS, Purchasing, Inventory, Incentive Compensation and Service modules
across the enterprise.
. Project lead for all legacy data conversions including Customers,
Inventory SKU's, Inventory On/hand Balances, A/R Balances, Employees,
Service Requests and Sales Orders
. Served as subject matter expert for Retail POS, Inventory, Purchasing,
Incentive Compensation, and Service
. Member of the infrastructure team. Was involved in all phases
including hardware and data network. From the requirements gathering
through to the Installation of a fractional T1 frame-relay network.
Oracle Financials Implementation - Implemented in November of 2000. Again
as IT project lead, I was responsible for all configurations, set-ups,
integration development, end-user training, testing and post go-live
support.
Manager of Information Technology February
1996-December 2002
Responsible for all areas of IT including applications, servers, voice and
data networks, telephony and call center.
. Direct Reports included 1 Network Manager, 1 Telecom/Helpdesk Manager
and 3 programmer/analysts. Total IT staff of 14 employees.
. Managed programmer/analysts in development and tier 3 support of
enterprise applications and integration. Utilizing Tyler Retail
Systems for all Sales, Inventory and Financial Applications and
Catalyst for the Warehouse Management System.
. Served as Team Lead on all upgrades. Directing all department leads
in the testing, documentation, training and post implementation
support.
. Responsible for the data network, including bandwidth requirements,
contract negotiations, turn up of circuits and support.
. Led Network manager and his staff on all desktop application support
and administration, server support and administration and desktop
support
. Led Telecom manager in negotiations for the voice network and
telephony systems across the company.
. Led Telecom manager in the training of the call center in applications
support. Also involved in the implementation of Remedy for call
center tracking.
Major Projects:
Catalyst WMS Implementation - Implemented in August 2001. As IT project
lead, I was responsible for all configurations, set-ups, integration
development, and end end-user training, testing and post go-live support.
Marketworks CRM Implementation - 2000 - Project manager responsible for
integration, development and testing.
Electronic Data Interchange - 1999 - Project manager responsible for
requirements gathering, development, setup and testing.
Corporate Acquisition of Audio King - 1998 - As IT project lead I was
responsible for: 1. Migration of all pertinent data from Audio King's
information systems into Ultimate Electronics information systems. This
included G/L, A/R, A/P, Purchasing, Inventory, Sales Orders, Service Work
Orders and Customers. 2. Assessing hardware gaps and implementing server
upgrades and additional PC Desktop requirements as necessary. 3. Merging
two 56k existing point-to-point data networks into one.
Corporate Relocation - 1993 - Responsible for the coordination of the
following:
. All voice and data cabling of the new facility.
. Data network cutover.
. Physical teardown and set up of all hardware including routers, switches
and servers
____________________________________________________________________________
__________
SKILLS
Windows 2000, NT, XP, MS Office Suite, Mercury Test Director, Catalyst WMS,
Tyler Retail Systems, Retail.net, Toad Schema Browser, Oracle Inventory,
Purchasing and Service modules, and SQL Programming.
EDUCATION
Colorado State University, 2 years in general curriculum
Red Rocks Community College - SQL 2000
Contact this candidate