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Customer Service Quality Assurance

Location:
Columbia, SC, 29229
Posted:
June 11, 2010

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Resume:

Rodney Tyrone Foster Jr.

** ***** *****

Columbia, SC 29229

Mobile: 803-***-****

Evening Phone: 803-***-****

Email: abmmw4@r.postjobfree.com

WORK EXPERIENCE Winthrop University 1/2007 5/2010

Rock Hill, South Carolina US

Salary: 8.00 USD Per Year

Hours per week: 20.00

Career Advisement Assistant

Responsible for assisting Director of Center for Career and Civic Engagement. Assembled, posted

and maintained job vacancy listings for student employment opportunities. Maintained a variety of

charts, graphs and tables to facilitate quick reference and display of data in response to requirement

from director. Developed tables and labels in EXCEL and ACCESS software. Coordinated job fair

setup with university and vendors. Prepared students for employment through mock interview and

resume critiques. Researched job opportunities in Rock Hill, South Carolina and Charlotte, North

Carolina through Internet and networking resources.

Winthrop University 8/2006 5/2010

Rock Hill, South Carolina US

Salary: 8.00 USD Per Hour

Hours per week: 20

Student Library Circulation Clerk

Charge and discharge library materials to patrons. Responded to directional queries for information

(phone and on site). Answered incoming calls or referred to appropriate departments. Adhered to

library policies and procedures regarding checking in and out library resources. Maintained and

organized files for purchase of materials. Shelved, retrieved and shifted library materials. Ensured

correct shelving order of assigned section of library. Assisted in opening or closing of library for

specific shifts. Aided in maintaining the appearance of the library, keeping it neat and orderly.

Wachovia 5/2008 1/2010

Charlotte, North Carolina US

Salary: 10.50 USD Per Year

Hours per week: varies

Teller

Served as a floater teller at area banking centers. Received, reviewed and entered telephone, Internet

and in person loan payments into ARGO accounting system. Examined incoming instruments to

determine if they were not counterfeit and that they were accurate, and properly posted to the correct

account. Assisted with credit card applications and ordering credit cards. Audited new accounts and

corrected incorrect entries. Counted, balanced, and secured drawers at the end of shift. Tabulated

and printed totals nightly. Typed routine correspondence at a rate of 40 words per minute (WPM).

Frequently interacted with customers from all walks of life. Provided friendly customer service.

Trane 5/2007 8/2007

Columbia, South Carolina US

Salary: 10.00 USD Per Hour

Hours per week: 40

Production Technician Summer College Student Employment Program

Served as Production Technician. Performed assignments in accordance with established safety

procedures and company policies. Displayed appropriate work ethics in the workplace and group

settings. Referred to work order or procedural instructions appropriate for each job function or

assignment before commencing work. Performed all specified quality assurance checks designated

for each job. Maintained good housekeeping and clean work areas in assigned work area.

Demonstrated ability to meet production standards on assignments within required time.

Pizza Hut 5/2006 12/2006

Columbia, South Carolina US

Salary: 7.65 USD Per Year

Hours per week: 20.00

Cashier and Cook

Provided personal over the counter sales of food. Operated computer cash register. Accurately

handled monetary transactions. Posted voids approved by management. Balanced paperwork and

prepared reports at end of shift for supervisor. Served as cook by preparing and cooking items that

required attention to detail to avoid over or under cooking. Prepared food for next day that required

attention to detail. Followed safety procedures regarding the operation of equipment to avoid personal

injury or damage to equipment. Performed various cleaning task such as floors, work table and walk

in refrigerator. Followed established sanitation procedures when handling food.

EDUCATION Winthrop University Rock Hill, South Carolina

Bachelor's Degree 5/2010

127 Semester Hours

Major: Business Administration Accounting

GPA: 2.8 out of 4.0

Relevant Coursework, Licensures and Certifications:

Successfully completed the following courses: Accounting Information Systems; Intermediate

Accounting1;Intermediate Accounting 2; Cost Accounting; Tax Accounting; Business Communication;

Budgeting and Executive Control; Governmental and Non Profit Accounting.

LANGUAGES Spanish

Spoken: Beginner

Written: Beginner/Intermediate

Read: Intermediate

REFERENCES Gaines Salvant Ryder Truck Supervisor

Phone Number: 803-***-**** Ext 231

Reference Type: Personal

Leah Kendall Winthrop University Assistant Director of TRIO

Phone Number: 803-***-****

Email Address: abmmw4@r.postjobfree.com

Reference Type: Professional

Andrea Alford Winthrop University Career Consultant

Phone Number: 803-***-****

Email Address: abmmw4@r.postjobfree.com

Reference Type: Professional

ADDITIONAL Windows, Frontage and PowerPoint; Microsoft EXCEL; Microsoft ACCESS; Share Point; Desktop

Publisher; Adobe 9,Typing Speed:40 words per minute(WPM).

INFORMATION



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