Human Resources Customer Service

KIMBERLEY ANN BONACCI

** *********** ***** ( Irwin, Pennsylvania 15642

724-***-**** ( **********@*****.***

HUMAN RESOURCES MANAGEMENT

Highly accomplished HR professional with extensive history devising and

executing strategies to support field and corporate operations in diverse

industries. Results-oriented, decisive leader, with proven success

establishing sound HR policies and cultivating employee-management

relations. Highly creative; adept at developing innovative solutions to

problems such as retention, training, payroll and compliance. Strong team

leader with excellent interpersonal communication skills.

Training/Development ( Process Management ( Payroll ( Budgeting (

EEOC/Workers Compensation

Risk Management ( Employee Relations ( Problem Resolution ( Strategic

Planning ( Team Leadership

Policy/Procedure Development ( Compensation/Benefits ( Sarbanes-Oxley (SOX)

( New Hire Orientation

PROFESSIONAL EXPERIENCE

Metalor Technology, Inc., Export, PA ( July 2009 - May 2010

A $262M global manufacturing facility that manufactures electrical contacts

using precious metals.

Senior Human Resource Generalist

Responsibilities include support and guidance of plant manager and

supervisors on HR best practices, identified and problem solved employee

issues, payroll and benefits processing for 140 employees, recruiting, new

hire orientation, and termination process. Administered COBRA, FMLA,

Unemployment process and employee communications.

. Took lead on all diligence for benefit enrollment and employee

communications for the sale of the company from AMI Doduco to Metalor

Technology, Inc.

. Merged employee performance review and job band process from both

companies into one

. Started the process of learning Spanish with Rosetta Stone so I could

communicate with our Puerto Rico and Mexico facilities.

. Great organizational skills and ability to multi task

O.C. Cluss Lumber Company, Uniontown, PA ( July 2007 - July 2009

Leading retailer supplies professional builders, do-it-yourselfers and

homeowners with quality lumber and building materials. OC Cluss is ranked

in the top 50 Lumber yards in the USA.

HR/Payroll Manager

Responsible for providing and maintaining a high level of quality customer

service for all aspects of HR compliance, employee compensation, liaison

between employee and employer, issue identification, dispute resolution and

counseling. Administer, prepare and maintain payroll, benefits, personnel

information for the company in an accurate, timely, efficient and

confidential manner.

. Sole responsibility for obtaining and disseminating all applicable

information regarding a multi-state payroll, benefits, vehicle/DOT

information for 400 employees on a weekly, bi-weekly, and monthly basis

using Kronos and ADP payroll systems.

. Provided data analysis of any report requests for employee hours and

compensation.

. Managed any personnel or customer complaints.

KIMBERLEY ANN BONACCI

( Page Two (

**********@*****.***

PROFESSIONAL EXPERIENCE continued...

PRC, LLC, West Mifflin, PA ( 2005-2006

Large-scale $500M inbound customer service call center with multiple high-

profile clients.

People Manager

Lead 3-person People Department team, consisting of 2 Kronos payroll

coordinators and 1 HR generalist, to manage and administer all aspects of

human resources compliance, payroll processing, and employee compensation

and benefits. Serve as advisor to senior management to provide risk

assessment, to implement procedural improvements, to adhere to corporate HR

policies and local/state/federal employment law, and to monitor

internal/external exempt/non-exempt staffing processes. Collaborate on

disaster recovery and preparedness programs. Represent 1200-member staff to

management and communicate management policies to staff as liaison,

providing issue identification, dispute resolution, and counseling. Conduct

Employee New Hire Orientation and process all new hire paperwork. Prepare

for and attend unemployment, workers compensation, and EEOC hearings.

Assist with recruiting and job fairs as needed.

. Reduced employee absenteeism by 15% and reduced turnover rates by

advising leadership on building trust and encouraging positive

relationship with staff.

. Improved participation in benefits plan by 35% through successful open

enrollment campaign.

. Implemented and enforced drug-free workplace policy.

ACCERIS COMMUNICATIONS, Pittsburgh, Pennsylvania ( 2000-2005

National $100M telecommunications provider offering full suite of voice,

data, and Internet services.

HR Generalist

Directed human resource activities for 275 personnel to include

administering HR annual budget; ensuring 100% compliance with corporate

employment policies, Sarbanes-Oxley requirements, and HIPAA guidelines; and

implementing benefits and new hire programs. Advised executive team,

management, and staff on performance and behavioral issues,

layoffs/terminations, and employee recognition programs and events.

Negotiated benefit rates with brokers/providers; provided 5500 reporting;

processed COBRA and unemployment claims; and managed time-off accruals,

multi-state payroll using ADP, and FLSA regulations. Performed some

recruiting and oversaw pre-employment processes.

. Reduced benefits costs by 15-20% due to negotiations with brokers and

vendors and consolidation of medical/dental/vision plans.

U.S. FILTER CORPORATION, Warrendale, Pennsylvania ( 1998-1999

Global water technology provider being acquired by Siemens Water Technology

Company.

Payroll Administrator

Coordinated bi-weekly multi-state payroll processing for 1300 employees.

Monitored new hire paperwork with HR staff to ensure proper payment.

Collaborated with finance, tax, benefits, and payroll departments to

guarantee accurate information. Cut manual checks to resolve payroll

disputes.

KIMBERLEY ANN BONACCI

( Page Three (

**********@*****.***

PROFESSIONAL EXPERIENCE continued...

. Overhauled payroll system, migrated from ADP DOS Version 6 to Ulti Pro

HRIS.

PNC BANK CORPORATION, Pittsburgh, Pennsylvania ( 1997

Financial institution providing banking services to tri-state area.

Payroll Tax Analyst

Prepared bi-weekly, monthly, and quarterly reports on local and

occupational taxes for 27K employees with 100% compliance and accuracy.

FAMILY HOME HEALTH SERVICES, Monroeville, Pennsylvania ( 1990-1997

Local home health-care provider.

Payroll Coordinator

Oversaw payroll processing for 350 employees using ADP DOS Version 6.

Prepared W-2s, quarterly tax reports, and manual checks with 100%

compliance and accuracy. Assisted with New Hire Orientation.

. Collaborated in employee manual development for JACHO certification.

. Implemented new time card distribution and collection process.

EDUCATION

Bachelor of Science in Business Administration

Human Resources Management

Robert Morris University, Pittsburgh, Pennsylvania

PROFESSIONAL AFFILIATIONS

Member, Society for Human Resources Management (SHRM)

Member, Pittsburgh Human Resources Association (PHRA)

Contact this candidate