Quality Electrical

James M. Peterson

**** *** *****, *******, ** *0040 678-***-****

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Hardware/Software Technician

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Computer Skills:

> I am proficient broad range of common business software applications,

including but not limited to, Word, Excel, Power Point, Access, Outlook,

Visio, SharePoint and many others. I also have the ability to learn new

applications quickly and easily.

> Experienced working with of all Microsoft Operating Systems: XP, Vista,

and 7. General practical knowledge of Linux bases operating systems

including the Mac.

> Experienced working with most all brands of desktop and laptop computers

(Dell, ASUS, Compaq, HP, Gateway, and many others).

> Experienced setting up and upgrading computer work stations and

optimizing computer performance on systems.

> Experienced trouble shooting and repairing a broad range of computer

hardware problems working both inside and outside the system unit.

> Some experience maintaining and making minor repairs and to printers.

> Experienced setting up and trouble shooting and multimedia, and audio

visual equipment. Including but not limited to cameras and projectors.

> Experienced repairing laptop computers even making component level

repairs soldering new power jacks to motherboards.

> Able to recover data from failed or crashed hard drives.

> Able to set, reset, and even recover lost or forgotten passwords and

administrative passwords.

Networking Skills:

> Basic working knowledge of Microsoft Server 2003 & 2008.

> Basic working knowledge of local and wide aria networks. How they are

organized and implemented.

> Experienced handling network security including but not limited to both

hardware and software firewalls, as well as, managing a networks access

control through permissions and rights.

> Experienced setting up and repairing small networks, as well as, some

experience with the use of networking hardware technologies including

routers, switches, hubs, and the uses of UTP (Ethernet), Coax Cable,

Fiber Optic, wireless, and blue tooth transmissions.

Electrical Skills:

> Experienced working with both electrical, and mechanical components.

Able to read complex drawings both electrical and mechanical.

> Able to de-solder & solder electrical components.

> Practical working knowledge of electrical and mechanical test equipment

and small tools used to test, repair, and build computers.

Service Experience:

> Worked as a liaison between my company, partner organizations, and

customers on various issues.

> Comfortable working with people at all levels of business: executives,

directors, managers, and associates both technical and non-technical

people.

Manufacturing Experience:

> 8 years of experience managing in the simulation and defense industry

leading production/quality team.

> Excellent oral and written communication skills. Skilled working with all

levels of management, as well as, customers and partner organizations.

> Excellent attention to detail, accuracy, honesty and great work ethics.

Great team player, friendly, energetic, problem solver.

> Experienced managing within a Lean, Six-Sigma and ISO manufacturing

quality system with aims to achieve quality standards for improving

management system.

> Prioritizing and organizing the schedule in order to meet hard

contractual deadlines.

> Developed, identifying and solving process and procedural problems.

Implementing concepts of continual improvement, total quality standards

and accountability drastically improving product quality.

> Improved, maintained, and authored, detailed production, test documents,

and manuals. Approved changes to controlled documents and processes.

> Maintained processes, procedures, and quality data bases to allow the

business run efficiently.

> Represented quality control in the development of new products working to

insure quality throughout the developmental process, as well as, provided

input while the systems and devices were in the field.

> Experienced managing the testing of software, hardware and input devices

to insure its performance and quality. Through understanding of software

and product development life cycles.

> Managed the development of software used to test product. The software is

now used worldwide by Technicians to test and maintain standards

throughout the company.

Other Experiences:

Veteran of the US Army served with the 75th Ranger Regiment and was

Honorably Discharged.

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Employment History

2008-Present Lead Technician My IT-Guy Cumming, GA

2001-2009 Lead Quality Technician Fats/Meggitt Training Systems

Suwanee, GA

http://www.meggitttrainingsystems.com/main.php

1997-2000 General Manager Southeastern Public Safety

Norcross, GA

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